Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Zerorez logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%24+1.7Craft & service penalty90−1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Zerorez

Tulsa, OK · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 40 rug cleaning · 4.9★ from 2,300 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez is better than 89% of rug cleaning.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez is better than 85% of rug cleaning.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez is better than 90% of rug cleaning.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez is better than 24% of rug cleaning.D
24

Reviews for your job

Customers hired Zerorez for 6 kinds of job.

Zerorez for general carpet cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.1023
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 1,023 Google reviews tagged “General carpet cleaning” · showing 20

Nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★

The serviceman explained thing throughly. He was very thorough and and very knowledgeable and friendly. Did a great job! Thank you ZeroRez

Paid $200–250Reasonable priceGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Gayla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Excellent job

Paid $300–350Reasonable priceGeneral carpet cleaning
Mona4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The representative was knowledgeable and professional he did a good job at explaining the process and the other add-ons to the service.The people that did the carpets were very nice and did a great job.

General carpet cleaning+ Punctuality+ Quality+ Professionalism
Brently12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Excellent service and communication by tech Chris and Dillon. Provided on-time service and showed excellent care in all the work that was done. These two proved to be a highly professional team.Would highly recommend ZeroRez to anyone looking for carpet cleaning! Highly reliable and efficient as well!!!

Paid $100–150Great priceGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Dottie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Super nice young man! Very polite and professional. The carpets look amazing! EXCELLENT JOB!! Would recommend them highly! Floors dry quickly.

Paid $200–250Reasonable priceGeneral carpet cleaningArea rug cleaning
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great communication. Great customer service.

Paid $50–100Great priceGeneral carpet cleaning
gbatchelorv8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great job, friendly, knowledgeable.

Paid $200–250Reasonable priceGeneral carpet cleaning
Anne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very professional and Josh did a great job.

Paid $500+Reasonable priceArea rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Judy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Lloyd was such a nice young man. He was very knowledgable and helpful. He definitely knew his business inside and out. He was fast and efficient at his job, and was friendly. I will definitely ask for him in the future.

Paid $200–250Great priceGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Debbie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Tyler did an amazing job on my carpets today. I’m giving him a 10!

Paid $250–300Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Bonnie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Garret did a great job. He was prompt and friendly and we would hire him to clean our carpets again.

Paid $150–200Great priceGeneral carpet cleaning
Diana10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Friendly, quick and great service

Paid $100–150Great priceGeneral carpet cleaning
ChristaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a carpeted room cleaned. Wow. What a difference. Justin was fantastic. I will definitely be using Zerorez again.

Paid $50–100Reasonable priceGeneral carpet cleaning
Morgan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very respectful, helpful and did a great job.

Paid $200–250Reasonable priceUpholstery cleaningGeneral carpet cleaning
Stacey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Did a great job and was very helpful and professional

Paid $100–150Reasonable priceGeneral carpet cleaning
Gail1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have used ZeroRez several times now. I’m always very happy with the results. They are very professional, courteous, and thorough. I highly recommend them.

Paid $100–150Great priceGeneral carpet cleaning
Lorrie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I am happy with the service provided. The technician was on time and explained everything. Great job.

Paid $250–300Reasonable priceGeneral carpet cleaning
Renae3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jesse explained the cleaning process in detail and what makes ZeroRez unique. He was thorough and the results were excellent. I am very pleased!

Paid $500+Reasonable priceGeneral carpet cleaning
Kim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great, Cody was knowledgeable and professional. Good job!

Paid $150–200Reasonable priceGeneral carpet cleaning
CoLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Repeat customer. Lloyd is great, very thorough, and friendly!

Paid $150–200Great priceGeneral carpet cleaning

Show more general carpet cleaning reviews (1,003 more) →

Price

$203-11% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 57%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning1019$126–$277
Pet stain & odor removal364$126–$366
Area rug cleaning196$126–$404
Upholstery cleaning135$169–$297
Carpet steam cleaning122$146–$309
Drapes & curtain cleaning4—

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