Carpet cleaning service · San Diego, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%85+6Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★472 Google reviews · 24 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
79%reviews answered by the owner
$450typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Zeytounian Rug Cleaning & Repair five stars based on 472 reviews, noting the business owner replies to 79 percent of feedback. Customers describe professional rug cleaning and repair services, including pickup and delivery options, with recurring themes of punctual turnaround, clear communication, and fair pricing. Reviewers frequently highlight the staff's knowledge of rug origins and their ability to remove stubborn stains or restore damaged items, while no common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 472 reviews (99% five-star).
Reviews on this page: 472 Google reviews (431 with written comments, 54 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 24, 2026.
Service: Carpet Cleaning serving San Diego, California.
Data from Google, last updated October 26, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zeytounian Rug Cleaning & Repair: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zeytounian Rug Cleaning & Repair: 100/100 on this factor. Category median: 97.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zeytounian Rug Cleaning & Repair: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zeytounian Rug Cleaning & Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zeytounian Rug Cleaning & Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zeytounian Rug Cleaning & Repair: 85/100 on this factor. Category median: 72.A
85
Bar = this company · dark tick = category median.
Star ratings
472 Google reviews we collected
5.0of 5
5 stars46899%
4 stars41%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 431 written reviews
98%praise
Praise81298%
Complaints152%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4831%
Reasonable10367%
Overpriced00%
Not sure32%
$450+70% vs typical carpet cleaning
Middle half of what 118 customers paid ($283–$809) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20725%
Quality & results19423%
Would recommend14518%
Speed & response8610%
Price & value8510%
Communication607%
Honesty & trust506%
What customers talk about
We read 431 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We have two big area rugs that had never been professionally cleaned before, and our home carpet cleaner just wasn’t making a difference any more.”
“Exceptional service that surpassed my expectations!”
“The repaired Persian looks perfect, as if never damaged.”
“Absolutely grateful to them and highly recommend their service!”
“We needed help cleaning a very delicate oversized rug from the 1980's that had cat urine damage, and I cannot recommend this Family company Highly enough.”
“Fast, professional, and I’d definitely recommend them.”
“They gave me a great deal and completed the cleaning in a timely manner.”
“We brought in my spouse’s heirloom rug after it was recently torn by a safety pin that ripped off all the tassels and left a few visible tears along the edge.”
“Cleaning service was great and delivered on time, communication was beyond great.”
“I wouldn’t trust my hand knotted wool rugs to anyone else.”
People customers mention
Rugs44 reviews
Persian41 reviews
Anthony35 reviews
Alex22 reviews
Turkish10 reviews
Moroccan5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zeytounian Rug Cleaning & Repair for 4 kinds of job. Pick one to see what they paid and said.
nicoleLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
My rug was pretty gnarly from a bad coffee spill. I guess the rug was also in the show room for some time because it looks even brighter than when I bought it👌🏼 Thanks fellas!
Paid $100–150Reasonable priceArea rug cleaning
Andy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amazing experience from start to finish. Tight communications & fast service. Great value.
Paid $500+Reasonable priceArea rug cleaning
James3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Let me add my recommendation for Zeyrtounian Rug Cleaning to the list of happy customers . Zeyrtounian brothers were recommended by the couple Wiazi who repaired a very old and in poor shape Turkish rug (they did an amazing job) that has been in the family for almost 100 years. Zeyrtounian brothers brought the rug…
Paid $150–200Great priceArea rug cleaning
Leonardo4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They are great to work with, honest and helpfull. I made the right choice specially when they revealed my rug was an authentic persian rug. Thank you for helping me out
Paid $400–450Great priceArea rug cleaningService not listed
Sharon6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The brothers are great. Service was very professional and within my budget. Highly recommend them.
Paid $100–150Reasonable priceArea rug cleaning
Louise1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Zeytournian has been cleaning our area rugs for the last 30 yrs of pet stains, odors, and spilled drinks Have always been highly satisfied.
These guys are awesome! They’re the only group we found that does home pickup and delivery, although we ended up taking advantage of a discount to drop them off ourselves. We have two big area rugs that had never been professionally cleaned before, and our home carpet cleaner just wasn’t making a difference any more. One of them is shag and was flattened down and full of years of tracked in dirt, and in addition to the cleaning they restored some life into the pile. The other one is regular polyester but huge and full of reminders of two puppies’ worth potty training accidents, that we just couldn't get the smell of out no matter what we did. Zeytounian actually sent that one through multiple extra rounds of their cleaning process to fully extract everything at no additional cost. FINALLY we won’t have to worry that our house smells like dog pee whenever we have guests! Absolutely grateful to them and highly recommend their service!
Services: Pet stain & odor removal, Area rug cleaning
Jerman Ruiz2 reviewsiTotal number of Google reviews Jerman has written across all businesses on Google Maps, not just this one.
Exceptional service that surpassed my expectations! They did an amazing job on my 35+ year-old area rug. Older stains I thought could never be removed, are gone! My rug looks like new, great experience from start to finish.
Price assessment: Great price
Services: Area rug cleaning
Melisa Mitchell3 reviewsiTotal number of Google reviews Melisa has written across all businesses on Google Maps, not just this one.
They really know what they are doing. I wouldn’t trust my hand knotted wool rugs to anyone else. They wash them the right way and your rugs are CLEAN!!!
nicole wyneLocal Guide · 21 reviewsiTotal number of Google reviews nicole has written across all businesses on Google Maps, not just this one.
My rug was pretty gnarly from a bad coffee spill. I guess the rug was also in the show room for some time because it looks even brighter than when I bought it👌🏼 Thanks fellas!
Price assessment: Reasonable price
Price: $100–150
Services: Area rug cleaning
Andy Nickerson4 reviewsiTotal number of Google reviews Andy has written across all businesses on Google Maps, not just this one.
Let me add my recommendation for Zeyrtounian Rug Cleaning to the list of happy customers . Zeyrtounian brothers were recommended by the couple Wiazi who repaired a very old and in poor shape Turkish rug (they did an amazing job) that has been in the family for almost 100 years. Zeyrtounian brothers brought the rug back to life. They gave me a great deal and completed the cleaning in a timely manner. They are both very friendly and want their customers satisfied. Highly recommended.
James
Price assessment: Great price
Price: $150–200
Services: Area rug cleaning
Leonardo Perez4 reviewsiTotal number of Google reviews Leonardo has written across all businesses on Google Maps, not just this one.
They are great to work with, honest and helpfull. I made the right choice specially when they revealed my rug was an authentic persian rug. Thank you for helping me out
Price assessment: Great price
Price: $400–450
Services: Area rug cleaning, Service not listed
Response from the owner · a week ago
Thank you so much for the kind words, Leonardo! It was a pleasure working with you and helping you learn more about your rug. Discovering that you have an authentic Persian rug is always exciting, and we're glad we could share some of our knowledge with you! We take great pride in being honest, transparent, and helpful with every customer. We truly appreciate you choosing our family business and trusting us with your rug. We look forward to helping you again in the future!
Caitlin Kaplan8 reviewsiTotal number of Google reviews Caitlin has written across all businesses on Google Maps, not just this one.
We had six rugs cleaned (including a large Persian Hamadan) plus new rug pads, with pickup and delivery. We hit some scheduling challenges on our end, and they were so understanding and helpful working around them, and never made us feel like a bother.
The rugs came back beautiful. Really glad we went with a family business that clearly takes pride in the work. Highly recommend.
Response from the owner · a week ago
Thank you so much for the thoughtful review, Caitlin! It was a pleasure working with you and caring for your beautiful rugs, especially your Persian Hamadan! We're so happy to hear that you're pleased with the cleaning and new rug pads. We understand that schedules can get hectic, and we're always happy to be as accommodating as possible. As a family-owned business, we take great pride in both our craftsmanship and the relationships we build with our customers. Your kind words and recommendation truly mean a lot to us. Thank you again for trusting us with your rugs!
Sharon Wasserman6 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
The brothers are great. Service was very professional and within my budget. Highly recommend them.
Price assessment: Reasonable price
Price: $100–150
Services: Area rug cleaning
Response from the owner · a week ago
Thank you so much for the kind words, Sharon! We’re happy to hear you had a great experience with us. We truly appreciate your support and recommendation. It was a pleasure working with you, and we look forward to helping you again in the future!
