How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%58+31.6Reliability 24%37+9Value 14%100+14.1Replies to reviews 7%19+1.3Craft & service penalty60−4Momentum penalty97−0.3Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.52SCOREZia Homes
El Paso, TX · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 31 deck contractors · 4.6★ from 869 Google reviews
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Percentile vs other deck contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Zia Homes for 8 kinds of job.
Zia Homes for luxury home building
Clear ✕All 51 Google reviews tagged “Luxury home building” · showing 40
We are currently nearing the end of our experience with purchasing from Zia. We were a little nervous and unsure since we were moving from out of state, but they have all made it a lot easier, especially during the walkthrough and orientation. Zack, David and Sonya were very professional, but friendly at the same…
Home owner orientation was very thorough. They took care of all out standing issues right away. Love Zia ❤️
Zia Homes has no pride in their work. They build homes for quantity not quality. Purchasing a brand new home, you’d think you wouldn’t have a lot of problems. Not with Zia. I’ve had leaks on my roof, that was addressed when I purchased the home through the home inspection. Never fixed until I had water pouring in…
David was great person and very nice and helpful ☺️
Huge shout out to Vijay, David, Bryan M. and the rest of the team members at Zia. Quick responses to questions and amazing guidance thru this process. Definitely the way to go.
Huge shoutout to David and Zack, my orientation specialists at Zia Homes! They did an incredible job walking me through my new home. They took the time to answer all of my questions, explained how everything works in detail, and made sure no detail was missed. Their professionalism, attention to detail, and top-tier…
Great team that puts in the work to provide great customer service and satisfaction. Appreciated the incredible communication, professionalism, care, and assistance throughout the process.
David was absolutely phenomenal to work with during my home walkthrough! He was incredibly professional throughout the entire process and took the time to explain every single detail clearly. What I appreciated most was how well he listened to my concerns and addressed them immediately. He made what could have been…
David was very thorough and personable! I feel so comfortable—and excited—about my home!
Victoria was really cordial and professional. She showed us all the possible upgrades and really patient with any questions we had.
David is the epitome of customer service! He was so helpful from day one. He took his time explaining everything regarding our warranties, and he made sure we were happy with our house to close comfortably. I highly recommend working with him!
I want to thank David for answering all my questions and helping me have peace of mind as I journey into my new home. I highly recommend him
I ultimately decided to walk away from my contract with Zia Homes after several concerns during the build process. The main issue involved noticeable driveway slope concerns and visible cracking that I did not feel comfortable overlooking on a brand-new home purchase. What concerned me even more was being asked to…
I recently purchased my first home as a single mom, and like many women taking this important step, I was nervous about the construction process and all the details involved. From the very beginning, David Ramos, my orientation specialist, made everything feel manageable and even enjoyable. He was patient,…
Where do I even begin? Super thankful to be working with Zia on our new home. Not only is every single one of their home models beautifully designed but the employees are amazing to work with through out of home buying processes. Crystal was very helpful, outgoing, and patient when walking us through the models…
Queremos agradecer a David por el recorrido que nos dio de la casa tomando en cuenta los detalles y ayudándonos a resolverlos y dándonos una buena explicación final y despejando la mayor de nuestras dudas siendo amable con ostros y teniendo una buena atención.
Thank you Sebastian Cole for helping me to purchase my first home! He went into every detail, answering all my questions and concerns, highly recommended! Also, David is very knowledgeable on every question I ask him and explained well detailed, always keeping attention to detail, highly recommended! Thank you David!
From beginning to end, we dealt with professionalism, integrity, and awesomeness from each team member who guided us though each step of the process. They were quick to respond to inquiries, made themselves available to open the house whenever we wanted to look at more details (several times), and nobody ever made…
Professional, Efficiency, Knowledgeable
We have been working with David at Zia. He has been very personable, professional and friendly thought the process. He has made us feel very confident in purchasing our second Zia home. We can’t wait for move in day. Update 4/20/2026 We also had the pleasure of working with Laura Esquivel at warranty services. She…
I had a great experience working with David Zia Homes. From start to finish, the process was smooth, professional, and well-organized. The attention to detail and quality of workmanship really stood out, and any questions or concerns I had were handled quickly and honestly.
David is the best and really helped me out. Made it easy!
Es perfecto David mil gracias 🙏 todo fue especial. 💯% recomendado.
Zia builds really wonderful homes. As with all new builds, There were issues that arose within the first year that needed to be remedied through the home warranty. Zia’s home warranty and repair department, especially Ceci, is the best we’ve ever experienced. No matter what the issue, Ceci was super responsive,…
David did a great job in addressing the repairs
David service and knowledge was exceptional, he went over all the warranties well.
We had a wonderful experience working with the Zia team. David and Victoria are wonderful. However, I want to take a moment to thank Luhiz. He helped us sell our home and made the process of buying with Zia easy. He was in constant communication with us and really made us feel heard when little things came up. I…
Truly one of my wife's and my best decisions to work with Zia!
Victoria made the upgrade process very enjoyable. Her warm personality and honesty were essential in make the right choices to enhance my home. I wish all employees everywhere had her commitment to service.
Fast and hospitable service. Beautiful homes that you cannot resist to call your home.
My wife and I got married this year in March. This was our first house and building it from the ground up. Victoria was extremely professional and honest. She wanted nothing but the best for us! I have one recommendation! Promote this young lady asap,lol. We would have loved to meet/speak with the owner. We also got…
I had a really great experience with Zia. Emily and Brenda kept me updated the whole way, and Valerie made sure her team stayed on top of everything. The warranty team also did a good job explaining all the details so I knew exactly what to expect. Everyone was professional and helpful, and I’m really happy with how…
The team at Zia Homes is fantastic! They are friendly and professional. I always feel like I am in good hands when dealing with them. Aside from that, this builder provided everything that I was looking for when I needed a home with a certain amount of square footage that also had standard amenities at a price that…
Great builder, I love the floor plan and the way they conduct business, very straight forward and fair
So far our ZIA experience has been a great one! This is our first home and the level of attention and communication from them is above and beyond. Victoria was great help with our color selection.
Muy buenas casas en mi experiencia como contratista materiales de la mejor calidad y todas mis dudas eran respondidas de inmediato Gracias a Evelyn por su atención al cliente excelente
Casas muy bonitas y muy bien hechas, me atendió una señorita llamada Marlene, muy profesional, eficaz, responsable, respetuosa y además bilingüe. Excelente servicio.
I was in the market for a new home and my friend Chris is the architect at Zia. He told me about the houses in the Enchanted Hills subdivision. To say I was impressed would be an understatement. Such incredible attention to detail in every home I visited. It's nice to know some builders still place heavy emphasis on quality. Kudos Zia!
I strongly recommend Zia homes; they are professional , friendly and honest.Thank you Zia homes for making our house building process very easy. Thanks Ashley and Diana for your patience and taking the time to make sure we were satisfied with the home we selected. Thanks Victoria from the design center for helping…
Thanks Zia home for the professionalism they show towards me and my family when we was looking to purchase our first home. . I recommend Zia home to anyone looking into buying a beautiful luxury home . From the Mensah family
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Luxury home building | 51 | — |
| Design | 48 | — |
| Drywall installation | 14 | — |
| Install flooring | 10 | — |
| Consultation | 5 | — |
| Flooring | 4 | — |
| Project management | 4 | — |
| Home building | 3 | — |
