Zippity Split Plumbing, Drain Cleaning, and Sewer Repair
Plumber · Peoria, AZ · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%93+6.6Craft & service penalty98−0.2Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★891 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
$1.1ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Zippity Split Plumbing, Drain Cleaning, and Sewer Repair at a glance
Google reviewers rate Zippity Split Plumbing 5/5 based on 891 reviews, frequently citing punctuality, clear communication, and fair pricing for services like drain cleaning and sewer repair. Customers appreciate the company's responsiveness to emergencies and the thoroughness of its technicians. However, a small number of low-star reviews criticize aggressive driving practices and one instance of a technician failing to return after an initial visit.
Google rating: 5.0 out of 5 from 891 reviews (98% five-star).
Reviews on this page: 892 Google reviews (743 with written comments, 23 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 26, 2026.
Service: Drain Cleaning Service serving Peoria, Arizona.
Data from Google, last updated October 27, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zippity Split Plumbing, Drain Cleaning, and Sewer Repair: 96/100 on this factor. Category median: 93.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zippity Split Plumbing, Drain Cleaning, and Sewer Repair: 96/100 on this factor. Category median: 92.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zippity Split Plumbing, Drain Cleaning, and Sewer Repair: 98/100 on this factor. Category median: 96.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zippity Split Plumbing, Drain Cleaning, and Sewer Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zippity Split Plumbing, Drain Cleaning, and Sewer Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zippity Split Plumbing, Drain Cleaning, and Sewer Repair: 93/100 on this factor. Category median: 93.A
93
Bar = this company · dark tick = category median.
Star ratings
892 Google reviews we collected
5.0of 5
5 stars87298%
4 stars121%
3 stars10%
2 stars00%
1 star71%
Praise vs complaints
Phrases our text analysis found in 743 written reviews
99%praise
Praise1,73199%
Complaints231%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price7732%
Reasonable13958%
Overpriced42%
Not sure198%
$1.1k+113% vs typical drain cleaning services
Middle half of what 198 customers paid ($292–$2.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude43225%
Speed & response34820%
Quality & results28716%
Would recommend23613%
Price & value18711%
Communication18110%
Honesty & trust835%
What customers talk about
We read 743 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The communication and professionalism from start to finish was refreshing and the quality of work performed was very satisfactory !”
“Tech was on time, friendly and informative and didn't try to strong arm us into repairs.”
“This happened last week and the CEO never called me back.”
“Mike Roberts was caring, honest, and took the time to thoroughly assess the situation without rushing or making us feel pressured.”
“He easily reached the damaged area on a six foot ladder not having to go in the attic.”
“I highly recommend this family-owned plumbing company!”
“Highly recommended.”
“Brian came same day (morning I called) to do the assess and provide a free estimate.”
“…ng them for "too good to be true" advertising and asking if there any hidden fees, price gouging and getting a definitive "no hidden fees, its all hon…”
“Also he explained everything to me and answered all my questions.”
“I don't write reviews but said I would because the two guys who I dealt with were first class people I trusted and enjoyed working with.”
“…rm and that's in my own neighborhood so I would say they're not very reliable…”
People customers mention
Ben25 reviews
Mark21 reviews
Jeremy19 reviews
Sheldon19 reviews
Tommy16 reviews
Zack14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zippity Split Plumbing, Drain Cleaning, and Sewer Repair for 8 kinds of job. Pick one to see what they paid and said.
SalLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Dave Mounts was amazing! He was friendly and extremely knowledgeable. Also he explained everything to me and answered all my questions. Great representation of his company. Thanks Dave.
Paid $1–200Great price
Debbie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Tech was on time, friendly and informative and didn't try to strong arm us into repairs. He gave us the necessary information to make an informed decision. After checking Google lol, we had him put in the recommended pressure valve. Great service. Great tech.
Lynn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Dave was our technician on this job and was great! They were very prompt and included a picture of the tech coming! Dave was very professional and didn’t try to upsell! We had a few issues for him to address and he did them efficiently and quickly! And cleaned up when he was done! Great job, Dave and Zippity Split!
Paid $800–1,000Reasonable priceToilet repairDrain cleaningRepair water fixtures
Jack3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The two reps from Zippity Split (Mark and Ben) were outstanding in their knowledge, manner and professionalism. They were attendant to our needs and explained the process in language we could understand. We will certainly recommend them to friends and family.
Paid $2,000+Reasonable pricePlumbing leak detectionRepair water fixturesToilet installation
AndyLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Excellent work and efficient. Everyone I talked to was great, a little assertive but with good manners.
Paid $800–1,000Not sureWater heater installation
Jonathan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Had an emergency pluming issue, called Mark and he had Ben to me in an hour to take care of everything. Simply great at their profession and the best customer service! Thank you Zippity Split!!
Paid $1,000–1,200Reasonable priceFaucet repairService not listed
Way to go Zach!!! thank you. Great customer service from first phone call, to estimate to completion of the work
Price assessment: Great price
Positive: Responsiveness, Professionalism
Services: Toilet repair
Services: Plumbing pipe repair
Response from the owner · 3 years ago
Hi, Gina — we truly appreciate your positive feedback! Our Zippity Split Plumbing team works hard to provide exceptional service in Phoenix, Arizona, and the surrounding cities, and it's always rewarding to hear when we've succeeded. Thanks again!
Sal DiPiazzaLocal Guide · 14 reviewsiTotal number of Google reviews Sal has written across all businesses on Google Maps, not just this one.
Dave Mounts was amazing! He was friendly and extremely knowledgeable. Also he explained everything to me and answered all my questions. Great representation of his company. Thanks Dave.
Price assessment: Great price
Price: $1–200
Response from the owner · 3 days ago
Sal, thanks for the awesome review—Dave will love hearing this! Glad he was friendly, super knowledgeable, and took the time to explain everything and answer all your questions (that’s the kind of plumbing talk we’re here for 🛠️😄). We really appreciate you noticing how well he represents Zippity Split.
Lisa Spelhaug3 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I will say this is one of the friendliest companies we’ve had the pleasure of doing business with . The communication and professionalism from start to finish was refreshing and the quality of work performed was very satisfactory !
Services: Outdoor plumbing system repair
Response from the owner · 4 days ago
Lisa, thank you for the kind words—being one of the friendliest companies you’ve worked with is a huge compliment 😊. I’m glad our communication and professionalism felt refreshing from start to finish, and that you were satisfied with the quality of the work!
Karla MartinezLocal Guide · 32 reviewsiTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
I highly recommend this family-owned plumbing company! Mike Roberts was caring, honest, and took the time to thoroughly assess the situation without rushing or making us feel pressured. I really appreciated that he investedhid time in providing an estimate without charging us for it. It’s refreshing to find a company that values honesty, treats people with respect, and genuinely cares about helping their customers rather than just making a sale. Supporting a family-owned business like this is easy when they provide such great service and integrity. I would definitely recommend them to anyone looking for a trustworthy plumber!
Services: Plumbing leak detection
Response from the owner · 4 days ago
Karla, thanks so much for the kind words and for supporting our family-owned crew at Zippity Split Plumbing, Drain Cleaning, and Sewer Repair! We’re really glad Mike took the time to thoroughly assess everything, explain it clearly, and make you feel respected and never pressured—honesty and integrity are kind of our “secret sauce” (not very secret 😄🛠️). We truly appreciate the recommendation!
Debbie Stringer11 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Tech was on time, friendly and informative and didn't try to strong arm us into repairs. He gave us the necessary information to make an informed decision. After checking Google lol, we had him put in the recommended pressure valve. Great service. Great tech.
Price assessment: Reasonable price
Price: $600–800
Services: Plumbing leak detection
Response from the owner · 5 days ago
Debbie, thanks so much for the awesome review! We’re glad our tech was on time, friendly, and gave you the info you needed without any pressure (pun intended 😄) so you could make a confident decision on that pressure valve. Really appreciate you choosing Zippity Split Plumbing, Drain Cleaning, and Sewer Repair!
Bear2 reviewsiTotal number of Google reviews Bear has written across all businesses on Google Maps, not just this one.
Our house was built in 1959 and periodically had drain backups at the sewer line. The pipe that leads from the house to the sewer pipe was after World War Ii pressed cardboard (Really) and subsequently failed multiple times causing backup (Gross). Zippity (I love the name) came and replaced the line in a timely manner explaining step by step what they were doing and after completion sending us photos. The plumbers were friendly and made sure we were as little inconvenienced as possible. Also, a 25 year warranty.
Price assessment: Reasonable price
Services: Outdoor plumbing system repair
Response from the owner · 5 days ago
Bear, thanks for the awesome review—pressed cardboard sewer pipe from 1959 is the stuff of plumbing legends (and not the good kind) 😅🚽. We’re glad our team could replace the line quickly, walk you through each step, share photos, and keep the disruption to a minimum. Appreciate you choosing Zippity Split Plumbing, Drain Cleaning, and Sewer Repair!
CLIFFORD RICHESON7 reviewsiTotal number of Google reviews CLIFFORD has written across all businesses on Google Maps, not just this one.
The men that did the job were great. James did a great job presenting the company and the work they specialize in. It is very important to know the people that are going to do a job are the best. It is also important that seeing the equipment they are using is top shelf. I would like to share this experience with all the people in this development. A special thanks to the staff and especially Zach and Mike. I would like the opportunity to visit with the management here to talk about a venture in spreading the word here about ZIPPITY SPLIT experience.
Price assessment: Great price
Response from the owner · 5 days ago
Clifford, thanks so much for the awesome feedback—hearing that James explained everything clearly and that our crew and equipment earned your trust really means a lot 😄🔧. Please pass the word along in your development, and a big thank-you right back from all of us (especially Zach and Mike)!
Lynn Groeneveld1 reviewiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Dave was our technician on this job and was great! They were very prompt and included a picture of the tech coming! Dave was very professional and didn’t try to upsell! We had a few issues for him to address and he did them efficiently and quickly! And cleaned up when he was done! Great job, Dave and Zippity Split!
Price assessment: Reasonable price
Price: $800–1,000
Services: Toilet repair, Drain cleaning, Repair water fixtures, Water heater repair
Response from the owner · 5 days ago
Lynn, thanks for the awesome review—Dave will be glad to hear it! We’re happy everything was prompt, professional, and handled efficiently (with a clean finish and zero upsell pressure 😄🔧). Really appreciate you recognizing the whole Zippity Split team!
JayLocal Guide · 20 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Zach and the whole team at Zippity Split are complete professionals who know their trade. I have had 100% excellent experiences with them for commercial and domestic work. Highly recommend
Response from the owner · 6 days ago
Jay, thank you for the kind words—Zach and the whole Zippity Split team will love hearing this. We really appreciate you trusting us time and again for both commercial and home plumbing, and we’re glad every experience has been excellent 😄🔧
Len BowesLocal Guide · 14 reviewsiTotal number of Google reviews Len has written across all businesses on Google Maps, not just this one.
Thanks, Len! Glad to hear James took great care of you and made the experience a smooth one—always the goal 🔧😊 We really appreciate you choosing Zippity Split, and we’ll be here whenever you need us again.
