Experts Reviews · Company report
Zuta Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%84+20.4Value 14%78+11Replies to reviews 7%76+5.4Craft & service penalty64−3.6Momentum penalty92−0.8Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Zuta Appliance Repair

Antioch, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 17 microwave repair services · 4.8★ from 185 Google reviews

Report card

Percentile vs other microwave repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zuta Appliance Repair is better than 83% of microwave repair services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zuta Appliance Repair is better than 84% of microwave repair services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zuta Appliance Repair is better than 64% of microwave repair services.B
64
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zuta Appliance Repair is better than 78% of microwave repair services.B
78
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zuta Appliance Repair is better than 92% of microwave repair services.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zuta Appliance Repair is better than 76% of microwave repair services.B
76

Reviews for your job

Customers hired Zuta Appliance Repair for 8 kinds of job.

Zuta Appliance Repair for dishwasher repair

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Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.72
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$144–$352
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Dishwasher repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Dishwasher repair”

Darcy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Called in the morning and had a worker out at in the afternoon at a convenient time for Mrs when worker could arrive earlier than scheduled, they waited until the scheduled time. Worker was vey kind and informative.

Paid $250–300Not sureDishwasher repair
DavidLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Finally, I have found an appliance repair that I can trust.  Zuta is competent, efficient & cost effective.  Besides being nice people, personable & accommodating, I found them professional, trustworthy & reliable.  Alex & Rizai are both up on the latest with all appliances so there is minimum time between a…

Paid $50–100Reasonable priceDishwasher repair
James4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We've used Zuta twice now for dishwasher repairs -- two unrelated problems, almost a year apart. We were able to set up an visit within a day or two. The technician, in both cases Mergen, then diagnosed and fixed the issues promptly. Especially impressive was the first event -- an intermittent leak that would…

Paid $300–350Reasonable priceDishwasher repair
Loren6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job on our dishwasher! We had been struggling for two months with another company. Mark came in and got it fixed in just one visit. He also took the time to explain to me how things worked. Very approachable and great service

Paid $350–400Dishwasher repair
DrakelerLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our technician did a good job figuring out what was wrong with my grandmother's dishwasher. Out works perfectly now, so thank you!

Paid $200–250Dishwasher repair
KenLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rizai saved our dishwasher again! We had an issue with the dishwasher a few years back and his professionalism and promptness are lifesavers We really appreciate being able to work with Zuta and I’m glad Rizai is our repair person. He’s honest and really easy to work with. I appreciate that we requested an…

Dishwasher repair
JosephLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Zuta impressed me with their speed, accuracy, and competence. Penny and Abby both helped schedule visits and follow-ups with ease. Roberto worked hard, and smart to try and fix our dishwasher. I would definitely call back for more service from Zuta.

Dishwasher repair
GraceLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had a dishwasher stop working all of a sudden and had called Zuta to see if they could fix it. The scheduling was very easy and we had Mark as a technician assigned to us. He was very communicative on when he was arriving, he explained everything super thoroughly and came back after parts were ordered with…

Customer photo from Grace's review
Dishwasher repair
AlLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’m really grateful to the Zuta team for helping me with a Bosch dishwasher issue recently. They gave me an appointment the day after I called then the team arrived on time and assessed the problem quickly. They clearly explained a proposed fix. Great work. Fair rates. I’ll gladly use Zuta’s services again.

Paid $300–350Reasonable priceDishwasher repair
JossieLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I cannot recommend Zuta Appliance Repair highly enough! They have come out several times over the years to fix various problems with my refrigerator, dishwasher, and stove, and are always on-time, quick, and effective! Amazing service.

Dishwasher repairRefrigerator/freezer repairFreezer repair+ Responsiveness+ Punctuality+ Quality
Vern5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Worst possible service. Waited 4 days. Tech was late 1 and a half hours beyond window time. Couldn't fix it. Said he didn't have the parts. Gave the impression he didn't want to do the job. Don't waste your $75 diagnostic fee here.

Dishwasher repair− Responsiveness− Punctuality
lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

excellent service from Rizai! kind, professional, expedient service in the repair of my dishwasher. i couldn’t be happier! highly recommend Zuta Appliance Repair.

Dishwasher repair+ Responsiveness+ Punctuality+ Quality
JustinLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After shopping around a bit for a repair service to fix my dishwasher I ended up choosing Zeta and am very glad I did. The price was very reasonable and Tiago was extremely nice and professional. While fixing the internals of the washer itself he pointed out to me some rotted out wood the washer was bolted to that…

Dishwasher repair+ Quality+ Professionalism+ Value
CLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Zuta was wonderful Santos helped my Mom troubleshoot and fix our dishwasher.

Dishwasher repair+ Quality
JahanLocal Guide · 124 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Very easy to set up appointment to look at my 12-y/o dishwasher, for $75 (applied to any services you might later want). The service tech came right at the beginning of the 4-6pm window and examined the dishwasher. He promptly identified the faulty motor and explained that it would be $225 to replace + $310 labor…

Dishwasher repair+ Responsiveness+ Punctuality+ Professionalism
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Santos from Zuta Appliance repair was knowledgeable, timely and trustworthy. I would use their service again and I would recommend them to a friend.

Dishwasher repair+ Responsiveness+ Quality+ Professionalism
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Miguel Guzman was the repairman. He thoroughly serviced our Bosch dishwasher to get it working again. He was courteous professional and cleaned up.

Dishwasher repair
Fernando1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Dishwasher repair+ Responsiveness+ Quality+ Professionalism

Price

$324+7% vs typical microwave repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 61%Overpriced 0%Not sure 6%

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