Appliance repair service · Antioch, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%84+20.4Value 14%78+11Replies to reviews 7%76+5.4Craft & service penalty64−3.6Momentum penalty92−0.8Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 17 microwave repair servicesiPosition by Experts Score among all companies we track in this category. · better than 31%
4.8★★★★★185 Google reviews · 24 photos
92%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
69%reviews answered by the owner
$324typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Zuta Appliance Repair for rapid response times, clear communication, and fair pricing during refrigerator, dishwasher, and dryer repairs. Technicians are noted for diagnosing issues quickly and explaining maintenance steps effectively. However, several low-star reviews highlight a pattern of poor follow-up on promised callbacks, missed appointment windows, and disputes over high diagnostic fees or repair costs.
Google rating: 4.8 out of 5 from 185 reviews (92% five-star).
Reviews on this page: 185 Google reviews (167 with written comments, 7 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: October 5, 2026.
Service: Microwave Repair Service serving Antioch, California.
Data from Google, last updated October 25, 2026.
Score profile vs other microwave repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: craft & service.
Zuta Appliance RepairMicrowave Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zuta Appliance Repair: 83/100 on this factor. Category median: 87.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zuta Appliance Repair: 84/100 on this factor. Category median: 84.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zuta Appliance Repair: 64/100 on this factor. Category median: 97.B
64
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zuta Appliance Repair: 78/100 on this factor. Category median: 100.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zuta Appliance Repair: 92/100 on this factor. Category median: 100.A
92
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zuta Appliance Repair: 76/100 on this factor. Category median: 50.B
76
Bar = this company · dark tick = category median.
Star ratings
185 Google reviews we collected
4.8of 5
5 stars17192%
4 stars84%
3 stars11%
2 stars00%
1 star53%
Praise vs complaints
Phrases our text analysis found in 167 written reviews
97%praise
Praise37297%
Complaints123%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price633%
Reasonable1161%
Overpriced00%
Not sure16%
$324+7% vs typical microwave repair services
Middle half of what 17 customers paid ($232–$397) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response9826%
Staff & attitude8322%
Quality & results5615%
Would recommend5214%
Price & value4111%
Communication339%
Honesty & trust215%
What customers talk about
We read 167 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our 20-year-old refrigerator stopped cooling, and we have a trip coming, so we needed a quick service.”
“Roberto was prompt, courteous and diligent to solve the 2 GE appliances.”
“Ordered the part and came back the next day and fixed it.”
“At this point I realized that he was either incompetent or dishonest so I declined his offer and called another company.”
“Thanks for a great experience and we highly recommend his repair services.”
“It wasn't cheap, but reasonable for prices these days.”
“After I called to say that it was too expensive and I would find someone else the technician called me back and said that as it would be necessary to…”
“…lvers, they are generous with their time & attention, especially in explaining things & offering suggestions on how to get the most out of your applia…”
“Finally, I have found an appliance repair that I can trust.”
People customers mention
Alex12 reviews
Mark11 reviews
Bosch8 reviews
Rizai4 reviews
Samsung4 reviews
Tiago4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zuta Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Darcy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Called in the morning and had a worker out at in the afternoon at a convenient time for Mrs when worker could arrive earlier than scheduled, they waited until the scheduled time. Worker was vey kind and informative.
Paid $250–300Not sureDishwasher repair
DavidLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Finally, I have found an appliance repair that I can trust. Zuta is competent, efficient & cost effective. Besides being nice people, personable & accommodating, I found them professional, trustworthy & reliable. Alex & Rizai are both up on the latest with all appliances so there is minimum time between a…
Paid $50–100Reasonable priceDishwasher repair
CaraLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Mark was absolutely amazing! I really appreciated his professionalism from the start. He called me to notify me of his ETA and to ask me to help remove items from my fridge to clear the way so he wouldn’t waste time getting right to the issue in my fridge. He explained everything to me (the reason for the clog, how…
James4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We've used Zuta twice now for dishwasher repairs -- two unrelated problems, almost a year apart. We were able to set up an visit within a day or two. The technician, in both cases Mergen, then diagnosed and fixed the issues promptly. Especially impressive was the first event -- an intermittent leak that would…
Paid $300–350Reasonable priceDishwasher repair
Loren6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great job on our dishwasher! We had been struggling for two months with another company. Mark came in and got it fixed in just one visit. He also took the time to explain to me how things worked. Very approachable and great service
Paid $350–400Dishwasher repair
DrakelerLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Our technician did a good job figuring out what was wrong with my grandmother's dishwasher. Out works perfectly now, so thank you!
I can't say enough positives about this company. Our 20-year-old refrigerator stopped cooling, and we have a trip coming, so we needed a quick service. ZUTA managed to send out a service man within an hour. He gave us clear and precise advice as to what the options were: either fix it or let it completely defrost and start it up again and see what happens. It is running, and if and when it breaks, we'll consider whether to repair it or replace it with the knowledge we need to make the right decision. Thank you again. I wish all businesses were this honest. It was also a wake-up call to clean the fridge!
Services: Refrigerator/freezer repair
Response from the owner · 3 days ago
Thank you, Jules! We’re glad we could help quickly and provide honest advice so you could make the best decision for your fridge. We really appreciate your kind words and trust!
Jill Pappenheimer5 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Roberto was prompt, courteous and diligent to solve the 2 GE appliances. Would use again.
Response from the owner · a month ago
Thank you, Jill, for your kind review! We’re glad Roberto could help with your GE appliances. We appreciate your support and look forward to helping you again!
Sarah Dunetz2 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Mark showed up within a few hours of me calling, and diagnosed the problem with my 20 year old fridge very quickly, under 30 min. Ordered the part and came back the next day and fixed it. I am so relieved I don't need a new fridge, and I could not be more thankful for how fast and efficient this process was.
Price assessment: Reasonable price
Services: Refrigerator/freezer repair
Response from the owner · a month ago
Thank you so much, Sarah! We’re glad Mark was able to fix your fridge quickly and save you from having to buy a new one. We really appreciate your kind words and are happy we could help!
Darcy Baxter2 reviewsiTotal number of Google reviews Darcy has written across all businesses on Google Maps, not just this one.
Called in the morning and had a worker out at in the afternoon at a convenient time for Mrs when worker could arrive earlier than scheduled, they waited until the scheduled time. Worker was vey kind and informative.
Price assessment: Not sure
Price: $250–300
Services: Dishwasher repair
Repair wait time: 0–1 hr
Response from the owner · a month ago
Thank you, Darcy, for the great review! We’re glad we could come out quickly and that you were happy with our service. We really appreciate your kind words and your trust in us!
David WarrenLocal Guide · 16 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Finally, I have found an appliance repair that I can trust. Zuta is competent, efficient & cost effective. Besides being nice people, personable & accommodating, I found them professional, trustworthy & reliable. Alex & Rizai are both up on the latest with all appliances so there is minimum time between a diagnosis and the solution. In addition to being good problem solvers, they are generous with their time & attention, especially in explaining things & offering suggestions on how to get the most out of your appliances & to prolong their service life. Now if I have a problem with an appliance, I know who to call.
Price assessment: Reasonable price
Price: $50–100
Services: Dishwasher repair
Response from the owner · 2 months ago
David Warren, it means a lot to hear that you found a team you can trust. We’re glad Alex was able to help, explain things clearly, and share some tips to keep your appliances running well. Thanks for choosing Zuta and for sharing such a thoughtful review!
Nancy McGinnis4 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Thank you, Nancy, for the great review! We’re happy we could help with your refrigerator and oven. We appreciate your recommendation and are always here if you need us again!
Cara EcheverriaLocal Guide · 14 reviewsiTotal number of Google reviews Cara has written across all businesses on Google Maps, not just this one.
Mark was absolutely amazing! I really appreciated his professionalism from the start. He called me to notify me of his ETA and to ask me to help remove items from my fridge to clear the way so he wouldn’t waste time getting right to the issue in my fridge. He explained everything to me (the reason for the clog, how to prevent this in the future, etc). Mark also helped me place the shelves back in my Subzero as it is quite a Tetris game! He even wore booties to keep my floors clean. Everything is functioning smoothly and I will call Zuta again for any of my fridge, dishwasher, oven, washer or dryer needs! I am spreading the word because these days it’s hard to find repairmen who you can trust!
Price assessment: Reasonable price
Price: $300–350
Services: Refrigerator/freezer repair
James Ringland4 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
We've used Zuta twice now for dishwasher repairs -- two unrelated problems, almost a year apart. We were able to set up an visit within a day or two. The technician, in both cases Mergen, then diagnosed and fixed the issues promptly. Especially impressive was the first event -- an intermittent leak that would result in an error code, then go away for days or even a few weeks. At one point we could do nothing but wait for the error code to return. It did so on a weekend (of course). But Mergen had given me his number to text, and it turned out he was free. He came out right then! It took him about a hour or searching but he finally found the small leak -- a gap in the door gasket. The payment listed in this review is for the second event -- a failing input valve -- and does not count a tip to the technician but does count the cost of the part.
Price assessment: Reasonable price
Price: $300–350
Services: Dishwasher repair
Loren Elia6 reviewsiTotal number of Google reviews Loren has written across all businesses on Google Maps, not just this one.
Great job on our dishwasher! We had been struggling for two months with another company. Mark came in and got it fixed in just one visit. He also took the time to explain to me how things worked. Very approachable and great service
Price: $350–400
Services: Dishwasher repair
Drakeler AustinLocal Guide · 17 reviewsiTotal number of Google reviews Drakeler has written across all businesses on Google Maps, not just this one.
