Experts Reviews · Company report
Zuta Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%84+20.4Value 14%78+11Replies to reviews 7%76+5.4Craft & service penalty64−3.6Momentum penalty92−0.8Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Zuta Appliance Repair

Antioch, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 17 microwave repair services · 4.8★ from 185 Google reviews

Report card

Percentile vs other microwave repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zuta Appliance Repair is better than 83% of microwave repair services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zuta Appliance Repair is better than 84% of microwave repair services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zuta Appliance Repair is better than 64% of microwave repair services.B
64
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zuta Appliance Repair is better than 78% of microwave repair services.B
78
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zuta Appliance Repair is better than 92% of microwave repair services.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zuta Appliance Repair is better than 76% of microwave repair services.B
76

Reviews for your job

Customers hired Zuta Appliance Repair for 8 kinds of job.

Zuta Appliance Repair for dryer repair

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Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–450
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$251–$409
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Dryer repair”

SeanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mark was assigned for my washing machine call, came earlier than promised, and was clearly prepared for what I'd reported to the dispatcher. He caught up quickly with what I'd already tried and jumped right in to the diagnosis. He found it quickly and gave me clear info to make my decision on repair. It was a most…

Paid $50–100Great priceDryer repairWashing machine repair
Stephan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I normally don’t write reviews. However, when I do it’s for a good reason. Mark from Zuta Appliance Repair repaired our Samsung clothes dryer and did an exceptional job. The dryer was making a loud scraping sound which had started out a minor the progressed to major within a months time. Mark’s ability to…

Paid $400–450Reasonable priceDryer repair
CazLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

These guys are great! We have a very old Maytag dryer that is still running. There were a couple of minor problems with it and they fixed it quickly. It wasn't cheap, but reasonable for prices these days. They arranged the proposal, I think it was $85 which goes toward the repair if you choose them. They came out…

Paid $400–450Reasonable priceDryer repair
tonyLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Our dryer had been out of commission since before the holidays. I thought I would get around to trying to fiz it myself but it became clearer it wasn’t gonna happen. In the middle of disassembling and reassembling the whole house, it occurred to me that the ability to do laundry without having to dry everything on…

Paid $250–300Reasonable priceDryer repair
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I dealt with Bo and he was amazing. Our dryer had been broken for weeks so he prioritized fixing it, going as far as to make an arrangement with another repairman to get the part we needed, You rule Bo!

Dryer repair
Diana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mark came to save the day by fixing our dryer. I had Stanley Steamer come out but they broke my dryer and it was making a loud and shaking noise. Mark came and discovered the issue and within 15 minutes the dryer was fixed again. My dryer is quiet again - thank you!

Dryer repair
Brigid13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wonderful service - especially appreciate how staff diagnosed, explained and fixed the problem at a reasonable price.. Truly helpful! Thank you Tiago and all. 🌱👍

Dryer repair+ Responsiveness+ Punctuality+ Quality
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was extremely pleased with the professional, prompt and efficient service I received from Zuta . From the first call I made to the service receptionist to the repair service itself I was impressed with the friendly and attentive people I interacted with. I was highly impressed with Otavio and would recommend him to anyone. David Irwin

Dryer repair+ Responsiveness+ Punctuality+ Quality
Beryl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We needed our dryer to be cleaned out (the annual lint cleaning that dryers need to not become fire hazards, etc.). Tiago was incredibly professional, worked hard to take care of our old beat up unit, gave us advice on how to keep it running and avoid expensive repairs (don't slam the door, don't overstuff with…

Dryer repair+ Responsiveness+ Quality+ Professionalism
Ben1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Santos was great. Knowledgeable, helpful and fast.

Dryer repair+ Responsiveness+ Punctuality+ Professionalism
Cathleen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I've used this business twice in the last four months. Excellent service all around. Great communication, very responsive. Octavio the technician did excellent work on our dryer and oven.

Dryer repairOven repair+ Responsiveness+ Punctuality+ Professionalism

Price

$324+7% vs typical microwave repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 61%Overpriced 0%Not sure 6%

Jobs customers hired them for

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