Analyzing 8,130,3358.1M ReviewsFor 22,98723K Experts

Experts Reviews · Company report
Zuta Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%84+20.4Value 14%78+11Replies to reviews 7%76+5.4Craft & service penalty64−3.6Momentum penalty92−0.8Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Zuta Appliance Repair

Antioch, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 17 microwave repair services · 4.8★ from 185 Google reviews

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Report card

Percentile vs other microwave repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zuta Appliance Repair is better than 83% of microwave repair services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zuta Appliance Repair is better than 84% of microwave repair services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zuta Appliance Repair is better than 64% of microwave repair services.B
64
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zuta Appliance Repair is better than 78% of microwave repair services.B
78
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zuta Appliance Repair is better than 92% of microwave repair services.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zuta Appliance Repair is better than 76% of microwave repair services.B
76

Reviews for your job

Customers hired Zuta Appliance Repair for 8 kinds of job.

Zuta Appliance Repair for oven repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Oven repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5

All 7 Google reviews tagged “Oven repair”

Shira9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My 2-year-old oven decided to quit right in the middle of baking a cake! 😅 I found this company on Google by chance, and they were able to come out the very same day. Alex quickly diagnosed the problem and fixed it in no time. Fast, professional, and friendly service. Now I can finally get back to baking my cake. Highly recommend!

Great priceOven repair
Lauren10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Cannot recommend Zuta more. They were quick and efficient and got a repair specialist out to our home within 24 hours of my initial call. Bo was so kind and helpful. He really went the extra mile to explain what was going on with our oven. He quickly replaced the part that needed repair and was just absolutely…

Oven repair
J4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've relied on Zuta for repairs a couple of times now. As important as the service, which is excellent, their repair people have experience with many brands and have a wealth of information to consider when you need to replace or fix an appliance. They share it graciously and are super customer focused.

Stove, cooktop & oven repairOven repair
Trung2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We reached out to Zuta for help with our oven and couldn’t be happier. Mark was awesome—he figured out the issue right away and had a fix ready. Within a few days, our oven was working even better than before. Super grateful and would totally recommend!

Oven repair
Valerie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

WONDERFUL. Very professional, ingaging, and very reasonable. Thank you Zuta you guys are life savers!

Oven repair+ Responsiveness+ Punctuality+ Quality
Cathleen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I've used this business twice in the last four months. Excellent service all around. Great communication, very responsive. Octavio the technician did excellent work on our dryer and oven.

Dryer repairOven repair+ Responsiveness+ Punctuality+ Professionalism
Craig8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Oven repair+ Responsiveness+ Professionalism

Price

$324+7% vs typical microwave repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 61%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Dishwasher repair18$144–$352
Washing machine repair13$124–$384
Dryer repair11$251–$409
Refrigerator/freezer repair9$175–$390
Oven repair7—
Washer/dryer repair6—
Stove, cooktop & oven repair4$101–$329
Refrigerator repair2—

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