Analyzing 8,099,5418.1M ReviewsFor 22,93522.9K Experts

Experts Reviews · Company report
Zuta Appliance Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%84+20.4Value 14%78+11Replies to reviews 7%76+5.4Craft & service penalty64−3.6Momentum penalty92−0.8Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Zuta Appliance Repair

Antioch, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 17 microwave repair services · 4.8★ from 185 Google reviews

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Report card

Percentile vs other microwave repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zuta Appliance Repair is better than 83% of microwave repair services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zuta Appliance Repair is better than 84% of microwave repair services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zuta Appliance Repair is better than 64% of microwave repair services.B
64
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zuta Appliance Repair is better than 78% of microwave repair services.B
78
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zuta Appliance Repair is better than 92% of microwave repair services.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zuta Appliance Repair is better than 76% of microwave repair services.B
76

Reviews for your job

Customers hired Zuta Appliance Repair for 8 kinds of job.

Zuta Appliance Repair for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$175–$390
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Refrigerator/freezer repair”

julesLocal Guide · 129 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I can't say enough positives about this company. Our 20-year-old refrigerator stopped cooling, and we have a trip coming, so we needed a quick service. ZUTA managed to send out a service man within an hour. He gave us clear and precise advice as to what the options were: either fix it or let it completely defrost…

Refrigerator/freezer repair
Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mark showed up within a few hours of me calling, and diagnosed the problem with my 20 year old fridge very quickly, under 30 min. Ordered the part and came back the next day and fixed it. I am so relieved I don't need a new fridge, and I could not be more thankful for how fast and efficient this process was.

Reasonable priceRefrigerator/freezer repair
CaraLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mark was absolutely amazing! I really appreciated his professionalism from the start. He called me to notify me of his ETA and to ask me to help remove items from my fridge to clear the way so he wouldn’t waste time getting right to the issue in my fridge. He explained everything to me (the reason for the clog, how…

Paid $300–350Reasonable priceRefrigerator/freezer repair
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Again here comes Mark the appliance repair majic man. He checked out leak in Refrigerator. Found the source (plugged up drain), ordered a part missing after checking with me and finished by CLEANING THE INDIDE OF MY FRIG. He knows what he is doing. Explains everything and offers suggestions to keep the appliance…

Refrigerator/freezer repair
Rick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mark was prompt, courteous and knowledgeable. He fixed a water leak problem resulting from a frozen defroster drainage tube. ChatGPT identified this as a “common problem” with this Samsung refrigerator and recommended use of Samsung’s updated drain clip/heater modification, which Mark used. My only complaint was…

Paid $350–400Reasonable priceRefrigerator/freezer repair
AmandaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have an older Bosch fridge that wasn’t cooling and Mergen did a really thorough job with the repair job, and was able to quickly diagnose and fix the issue. He was also able to stop by the day after to help us adjust the temperature control and shared some tips on how to maintain the fridge, which was extremely…

Paid $200–250Great priceRefrigerator/freezer repair
JossieLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I cannot recommend Zuta Appliance Repair highly enough! They have come out several times over the years to fix various problems with my refrigerator, dishwasher, and stove, and are always on-time, quick, and effective! Amazing service.

Dishwasher repairRefrigerator/freezer repairFreezer repair+ Responsiveness+ Punctuality+ Quality
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Alex and Miguel were early, diagnosed the problem with my freezer and quickly fixed it Polite, courteous and conscientious including clean up. Also, they gave me tips to keep my refrigerator/freezer working properly for years to come. I will be recommending these gentleman and the Zuta Appliance Repair company to…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Beth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality

Price

$324+7% vs typical microwave repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 61%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Dishwasher repair18$144–$352
Washing machine repair13$124–$384
Dryer repair11$251–$409
Refrigerator/freezer repair9$175–$390
Oven repair7—
Washer/dryer repair6—
Stove, cooktop & oven repair4$101–$329
Refrigerator repair2—

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