Analyzing 7,499,4647.5M ReviewsFor 21,11021.1K Experts
Google reviewers rate the service 4.9 out of 5 based on 1178 reviews, with the owner responding to 98% of them. Customers frequently praise the team for punctuality, thoroughness, and clear communication regarding lawn care and pest control treatments. However, lower-rated feedback highlights concerns about ineffective weed control, incomplete yard coverage, and difficulties with billing or cancellation processes.
Data from Google, last updated October 31, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
1,178 Google reviews we collected
Phrases our text analysis found in 804 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 804 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Eric was very friendly and let me know he was here.”
“…o do so did it to me and several other ppl I know that is illegal and unprofessional…”
“He couldn’t do the front yard because of Halloween decorations he seemed to do a really thorough job”
“I am now left absorbing the heavy expense and inconvenience of replacing damaged sod that they were hired to protect.”
“I went out to ask him about starting service and he explained everything very well and did a great job!”
“Our tech Scott always has a smile and takes the time to explain what he is doing that day and quickly addresses any concerns.”
“I was told that 'only a manager could approve a cancellation,' putting my account on hold while I waited days for a callback that never came.”
“In fact, my neighbor's lawn was suffering at the hands of another vendor and we recommended 5 Star.”
“We're hoping they can step up their weed control, but for now I can't recommend them.”
“You can tell she genuinely cares about providing good customer service.”
“Overall very affordable and completed everything quickly and easily.”
“Not fair to Tammy or me as the customer to continue to go around in circles.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired 5 Star Lawn & Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Eric was very friendly and let me know he was here. He couldn’t do the front yard because of Halloween decorations he seemed to do a really thorough job
Jamison was great! I went out to ask him about starting service and he explained everything very well and did a great job! As always Jameson is great! He's a very conscientious young man and cares about his work!
We use to have Stephen but Scott was thorough I have cameras and always recording but when I check Scott was thorough as stephorn we definitely love stephorn
We've been customers of 5-Star Lawn in DeLand for 5 years, and unfortunately we have a lot of weeds. The technicians are courteous and the treatments are applied on schedule, but after this long we expected a better job taking care of the weeds, see photos. For what we've paid over five years, the results just…
Company is dog water. They charge you whether they service or not. They make it impossible to cancel without squeezing every dime out of you. Garbage customer service
Scott did great with my lawn! We have switched companies and couldn’t be happier-our lawn is growing beautifully the way it should!
| Job | Reviews | Category typical |
|---|---|---|
| Weed control | 108 | $63–$108 |
| Lawn pest control | 106 | $58–$106 |
| General pest inspection | 27 | $58–$136 |
| Grass seeding | 20 | — |
| Ant extermination | 11 | $86–$246 |
| Cockroach extermination | 9 | $86–$282 |
| Hornet & wasp extermination | 8 | $103–$282 |
| Termite inspection | 8 | $106–$323 |
4.9 ★★★★★ 1,178 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Eric was very friendly and let me know he was here. He couldn’t do the front yard because of Halloween decorations he seemed to do a really thorough job
I strongly advise anyone considering 5 Star Lawn Care to think twice before hiring them. What should have been a straightforward, professional relationship quickly devolved into a frustrating series of repeated service failures, ineffective lawn treatments, dreadful communication, and a total lack of management follow-through. Here's what led to my decision to cancel and share my experience: Complete Disconnect Between Sales and Execution. When the salesman initially came to my home, we spent time walking the property. He measured the yard, assessed my shrubs, and we even added interior pest control. Most importantly, we developed a clear plan tailored specifically to my lawn's needs, particularly for areas where I had recently installed new sod. Fast-forward to my very first fertilization treatment. I arrived home to find a young technician beginning the application in the middle of a light rain. When I voiced concern about applying fertilizer during rainfall and requested to reschedule, I was dismissed with 'we're on a schedule.' When I pressed him on whether he was aware of the specific care plan agreed upon with the salesman, he gave vague reassurances—only to finally admit after further questioning that no one had ever communicated the property plan to him. What is the point of a detailed sales evaluation if the technician doing the actual work has zero knowledge of what was agreed upon? Uncontrolled Crabgrass Destroyed Half My Yard. The service issues only compounded from there. Shortly into their service, crabgrass began appearing. I called 5 Star repeatedly to address the issue. Technicians were sent out to spray, yet despite multiple visits and constant requests for professional guidance, there was zero improvement. Watching the problem rapidly worsen while paying a professional company to prevent it was infuriating. Lawn care may not be an exact science, but when a customer repeatedly reports a recurring problem and treatments aren't working, a professional company should reassess, communicate, and adjust the strategy. Instead, 5 Star allowed the crabgrass to spread across my lawn. I am now left absorbing the heavy expense and inconvenience of replacing damaged sod that they were hired to protect. Ghosting Managers and Cancellation Hurdles. After yet another attempt to resolve the escalating weed issue, I was promised a manager would inspect the property and call me with a plan. A manager did visit and left a business card on my front door—but never called, texted, emailed, or left a voicemail. Complete silence. After waiting several days with no contact, I called to cancel. I was told that 'only a manager could approve a cancellation,' putting my account on hold while I waited days for a callback that never came. The sheer hypocrisy of their communication system became obvious: 5 Star routinely emailed me service receipts, and the moment I called back demanding an immediate cancellation confirmation, an employee texted me the receipt instantly. They clearly had the technology and contact information to reach me when it suited them, but management couldn't be bothered to call or leave a message regarding an ongoing customer complaint. The Ball Is in Their Court. This pattern demonstrated a fundamental failure of customer service: great at taking money and sending receipts, but utterly incapable of taking ownership when things go wrong. The onus is now on 5 Star Lawn Care to contact me not because I intend to rehire them, but because taking responsibility for a customer's lawn is the bare minimum standard of business ethics. Until 5 Star reaches out with a genuine effort to discuss, my review stands.
Super friendly guy and well informed.very professional
Thank you for the review and the 5 Stars, Shawn!
Great Job Justin.
Thank you, Hector.
First service so far everything looks good
Welcome to the family, Jose :)! We apricate the review. Please let us know if you ever need anything.
Jamison was great! I went out to ask him about starting service and he explained everything very well and did a great job! As always Jameson is great! He's a very conscientious young man and cares about his work!
Thank you Debbie. Glad we could help. Will let Jamison know how happy you were with his service.
We use to have Stephen but Scott was thorough I have cameras and always recording but when I check Scott was thorough as stephorn we definitely love stephorn
Thank you for your feedback! It's great to hear that Scott provided thorough service and met your expectations. We appreciate your loyalty and are glad to know that you love the quality of service from both Scott and Stephorn. Your satisfaction means a lot to us!
We've been customers of 5-Star Lawn in DeLand for 5 years, and unfortunately we have a lot of weeds. The technicians are courteous and the treatments are applied on schedule, but after this long we expected a better job taking care of the weeds, see photos. For what we've paid over five years, the results just haven't matched. We're hoping they can step up their weed control, but for now I can't recommend them.
Thank you for sharing your feedback with us. It's great to hear that you've found our technicians courteous and that we've maintained a consistent schedule. However, we're sorry to learn that your weed control hasn't met your expectations after five years. We take your concerns seriously and will work on improving our services. Your input is valuable, and we appreciate your honesty. Please give us a call at 386-668-8500, once we have your information I can have someone take a look at what's going on.
Company is dog water. They charge you whether they service or not. They make it impossible to cancel without squeezing every dime out of you. Garbage customer service
Thank you for your feedback, Judd. I just reviewed your account and have emailed you separately on this. The bill you owe is for services previously rendered. We would never charge you or anyone else for services that aren't already completed... Please reach out to us directly if you have any further questions.
Very knowledgeable and professional. Chance was a pleasure to work with.
Thank you for your kind words, Veronica! We’re delighted to hear that you found Chance knowledgeable and professional. Your positive experience means a lot to us!
Analyzing 7,499,4647.5M ReviewsFor 21,11021.1K Experts
