Appliance repair service · Chicago, IL · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%84+20.4Value 14%76+10.7Replies to reviews 7%87+6.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 31 dishwasher repair servicesiPosition by Experts Score among all companies we track in this category. · better than 43%
4.8★★★★★540 Google reviews · 9 photos
93%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$259typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
A+ Appliance Repair and Maintenance of Chicago at a glance
Google reviewers rate A+ Appliance Repair 4.8 out of 5 based on 540 reviews, frequently praising technicians for punctuality, clear communication, and reasonable pricing for services like dryer, washer, and refrigerator repairs. Recurring positive themes include efficient scheduling and professional conduct. However, several low-star reviews criticize the company for high repair costs relative to labor time, inaccurate diagnoses, and instances where promised follow-up visits did not occur.
Google rating: 4.8 out of 5 from 540 reviews (93% five-star).
Reviews on this page: 540 Google reviews (416 with written comments, 24 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 24, 2026.
Service: Dishwasher Repair Service serving Chicago, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other dishwasher repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
This companyDishwasher Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A+ Appliance Repair and Maintenance of Chicago: 84/100 on this factor. Category median: 86.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A+ Appliance Repair and Maintenance of Chicago: 84/100 on this factor. Category median: 81.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A+ Appliance Repair and Maintenance of Chicago: 100/100 on this factor. Category median: 94.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A+ Appliance Repair and Maintenance of Chicago: 76/100 on this factor. Category median: 97.B
76
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A+ Appliance Repair and Maintenance of Chicago: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A+ Appliance Repair and Maintenance of Chicago: 87/100 on this factor. Category median: 88.A
87
Bar = this company · dark tick = category median.
Star ratings
540 Google reviews we collected
4.8of 5
5 stars50193%
4 stars173%
3 stars81%
2 stars41%
1 star102%
Praise vs complaints
Phrases our text analysis found in 416 written reviews
96%praise
Praise82396%
Complaints314%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price3916%
Reasonable16770%
Overpriced115%
Not sure229%
$259-12% vs typical dishwasher repair services
Middle half of what 225 customers paid ($96–$353) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response22326%
Staff & attitude20524%
Quality & results13716%
Price & value9011%
Would recommend769%
Communication739%
Honesty & trust506%
What customers talk about
We read 416 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The first thing is that I had not expected same day service!”
“…g to have taken care of for a tenant as quickly as possible, and the delay and frustration and repeated visits all reflected poorly on me.…”
“Robert the technician was respectful, quick with his work and easy to talk to.”
“When the repair guy (Dimitri) showed up to my home for the initial assessment, he was rude.”
“We were in the throes of going to settlement of our townhouse when the refrigerator’s water dispenser stopped working.”
“The overall impression of A+ Appliance Repair was: sloppy and not knowledgeable.”
“Very reasonable too, we didn't get a repair becase it didn't make sense.”
“A bit pricey but the work was completed in a timely manner.”
“Would definitely recommend them for all appliance emergencies.”
“…t from the initial phone call, immediate tech services by Emil, and communication throughout the estimate/installation process, how exemplary their wh…”
“…eks trying to get this taken care of and didn't really feel like the lack of communication was taken all that seriously until after I posted the revie…”
“Andrew was helpful and knowledgable However he was honest and said the fridge is over 10 years old and there is a leak of freon so how long the fridg…”
People customers mention
Ali10 reviews
Sergei8 reviews
Bosch4 reviews
Petrov4 reviews
Vitaly4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired A+ Appliance Repair and Maintenance of Chicago for 8 kinds of job. Pick one to see what they paid and said.
Betsy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The first thing is that I had not expected same day service! Ali was very punctual, and knew what to do to keep my dryer running for years more. The drum had stopped turning, and the repair kit contained the basic parts that generally wear out. He was comfortable with my watching, and sharing information I could…
Paid $300–350Reasonable priceDryer repair
Renee6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Ali and partner were incredibly prompt, efficient and pleasant. They cleared the defrost and drain line, cleaned the coils and leveled the door. Highly recommend A+ Appliance Repair.
Tara6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Very happy with the technician but right now not sure whether we will get it repaired as yet .
Paid $50–100
miss7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Sergei was excellent! Fixed our dishwasher and knew exactly what part was needed. Brought it the next day. Great customer service. Professional. Punctual. Highly recommend!
Paid $200–250Reasonable priceDishwasher repair
Virginia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very accommodating for scheduling an urgent appointment. Team was profession and helpful.
MitchellLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Andrew M.is awesome knowledge person for his age.I would give him ten stars but I can only fit five.✨️✨️✨️✨️✨️✨️✨️🎖👍
Great experience! Easy and fast. Price of the work was reasonable. Would use them again. Robert the technician was respectful, quick with his work and easy to talk to.
Response from the owner · a day ago
Thanks, Eduardo! We're glad Robert provided quick, respectful service and fair pricing. We'll be happy to help whenever you need us again!
Maureen Kuster1 reviewiTotal number of Google reviews Maureen has written across all businesses on Google Maps, not just this one.
The first thing is that I had not expected same day service! Ali was very punctual, and knew what to do to keep my dryer running for years more. The drum had stopped turning, and the repair kit contained the basic parts that generally wear out. He was comfortable with my watching, and sharing information I could learn from. When the drum didn't sound right on reassembly, he went back in and corrected the problem. Highest marks for Ali!
Price assessment: Reasonable price
Price: $300–350
Services: Dryer repair
Repair wait time: 0–1 hr
Response from the owner · 5 days ago
Thanks Betsy! We're glad Ali provided prompt same-day service and got your dryer running smoothly again. We'll be sure to pass along your high marks to him!
Ahmad Bridget3 reviewsiTotal number of Google reviews Ahmad has written across all businesses on Google Maps, not just this one.
Ali and partner were incredibly prompt, efficient and pleasant. They cleared the defrost and drain line, cleaned the coils and leveled the door. Highly recommend A+ Appliance Repair.
Price assessment: Reasonable price
Price: $350–400
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
Response from the owner · 6 days ago
Thanks for the fantastic review, Renee! Ali and the team are always happy to deliver prompt and efficient service, whether it's clearing lines or leveling doors. Reach out anytime!
Tara Swaminathan6 reviewsiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Very happy with the technician but right now not sure whether we will get it repaired as yet .
Price: $50–100
Response from the owner · 6 days ago
Thanks, Tara! We're glad you enjoyed the technician's service. Take your time deciding on the repair, and feel free to reach out whenever you're ready.
miss annie xD7 reviewsiTotal number of Google reviews miss has written across all businesses on Google Maps, not just this one.
Sergei was excellent! Fixed our dishwasher and knew exactly what part was needed. Brought it the next day. Great customer service. Professional. Punctual. Highly recommend!
Price assessment: Reasonable price
Price: $200–250
Services: Dishwasher repair
Repair wait time: 1–2 hr
Response from the owner · a week ago
Thanks so much! We'll make sure to pass the compliment along to Sergei. We're glad he could get your dishwasher fixed quickly with the right part!
Virginia Friesen2 reviewsiTotal number of Google reviews Virginia has written across all businesses on Google Maps, not just this one.
Thanks Mitchell! Andrew really knows his stuff, and we'll be sure to pass along your fantastic compliment about his expertise. We appreciate you taking the time to share!
Chelly 156Local Guide · 7 reviewsiTotal number of Google reviews Chelly has written across all businesses on Google Maps, not just this one.
I thought this was a reputable and professional company. The reviews are great, so I called them to repair my oven. When the repair guy (Dimitri) showed up to my home for the initial assessment, he was rude. He has a thick accent, so I barely understood what he was saying. He wasn’t answering my questions or anything. When he told me how much the repair was going to be, I asked him if my oven was worth repairing. He just stood there looking at me stupid, in my kitchen and kept saying “I don’t know, it’s expensive”. He just kept saying $500 is expensive. How do you know $500 is expensive to me? Sounds discriminatory to me. So I told him to go ahead and order the part, and I paid a deposit. It took two weeks for the part to come in, and I had to call the business twice to confirm if the part was in. They didn’t have the decency to call me. Very unprofessional. On the day the part was installed, the same repair guy (Dimitri) did not even call me before he showed up on my front door step. He just showed up and rang my doorbell. He didn’t greet me when I let him in. He just walked in my house and didn’t say anything. He didn’t tell me how long the repair would take. He just start working. What kind of b.s. is that? He was rude as heck, and had a bad attitude. He smelled horrible, too. Like he needs to go wash up. Clearly, all of the good reviews are LIES. Horrible customer service. I am a paying customer, and I’m not putting up with disrespect. Especially in my home. I will be reporting this company to whomever I can, and I advise people to stay clear of this business. You need to get rid of Dimitri before you don’t have a business.
