Carpet cleaning service · Gresham, OR · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%70+4.9Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 81 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 35%
5.0★★★★★509 Google reviews · 24 photos
99%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
39%reviews answered by the owner
$424typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate A+ Carpet Cleaning 5/5 based on 509 reviews, with the owner responding to 39% of them. Customers frequently praise punctuality, clear communication, reasonable pricing, and thorough results for carpet, furniture, and duct cleaning. Recurring themes include friendly technicians who educate clients on care and handle pet stains effectively. However, a few low-star reviews criticize inconsistent cleaning quality, suggesting carpets appeared unwashed or that staff refused to re-clean stubborn stains.
Google rating: 5.0 out of 5 from 509 reviews (99% five-star).
Reviews on this page: 508 Google reviews (437 with written comments, 18 with photos).
Owner responses: the business replied to 39% of reviews.
Most recent review: November 10, 2026.
Service: Steam Cleaning Service serving Gresham, Oregon.
Data from Google, last updated November 13, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companySteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A+ Carpet Cleaning - Portland: 93/100 on this factor. Category median: 95.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A+ Carpet Cleaning - Portland: 84/100 on this factor. Category median: 95.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A+ Carpet Cleaning - Portland: 96/100 on this factor. Category median: 99.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A+ Carpet Cleaning - Portland: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A+ Carpet Cleaning - Portland: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A+ Carpet Cleaning - Portland: 70/100 on this factor. Category median: 82.B
70
Bar = this company · dark tick = category median.
Star ratings
508 Google reviews we collected
5.0of 5
5 stars50199%
4 stars20%
3 stars00%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 437 written reviews
99%praise
Praise96199%
Complaints121%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1229%
Reasonable2969%
Overpriced00%
Not sure12%
$424+40% vs typical steam cleaning services
Middle half of what 34 customers paid ($313–$705) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results23324%
Staff & attitude21422%
Speed & response15916%
Would recommend15316%
Communication9310%
Price & value929%
Honesty & trust293%
What customers talk about
We read 437 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would like to take the time to tell you what a fantastic job cleaning my carpets and furniture your husband and helper did for me.”
“When I used them for cleaning my carpets this last time time the experience was horrible.”
“I have never seen that kind of toughness and expertise in cleaning!”
“They are thorough, efficient, professional & focused on detail.”
“A great company in our local community - highly recommend!”
“I wouldn’t recommend him and I would not ever use them again you need to check your carpet and make sure that he thoroughly cleaned it.”
“He was very communicative about his arrival time, the scope of work, asked me to review and check his work to ensure I was happy, and did a beautiful…”
“Their price was very reasonable and will definitely be using them again!”
“More pricey but will not go to anyone else due to how amazing these guys are.”
“We have kids, pets, and plenty of everyday wear and tear, and the difference afterward was honestly impressive.”
People customers mention
Mike17 reviews
Kevin13 reviews
Tiki10 reviews
Matt6 reviews
Seth5 reviews
River5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired A+ Carpet Cleaning - Portland for 5 kinds of job. Pick one to see what they paid and said.
heidi10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I am very pleased with A+ carpet cleaning. Not only are my carpets clean and fresh smelling but Mike taught me quite a bit about carpet care. I am very impressed and have already referred him to several friends.
Paid $500+Reasonable priceCarpet steam cleaning
Lauretta10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I would like to take the time to tell you what a fantastic job cleaning my carpets and furniture your husband and helper did for me.
I have never seen that kind of toughness and expertise in cleaning!
My carpets and furniture look brand new! Unbelievable! Amazing!
I look forward to having you all to rely on to come…
Paid $300–350Great priceCarpet steam cleaning
JulieLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
A+ Carpet Cleaning is an exemplary company. We have used them a number of times, including today. They are thorough, efficient, professional & focused on detail. Our carpets ,& upholstery never looked or smelled so good. A great company in our local community - highly recommend!
CBAA1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Friendly people, and amazingly clean carpets. This is my go to place for cleaning area rugs. Love them!
Paid $100–150Great priceArea rug cleaning
Sara12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Really great quality service and work. Their price was very reasonable and will definitely be using them again!
Paid $350–400Great priceCarpet steam cleaning
KathieLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We have wool carpets upstairs. Tiki squeezed me in so we could get a refresh right before our house went on the market. I forget my tech’s name. He was fast, yet thorough, and did a fabulous job. Thank you so much!!
I am very pleased with A+ carpet cleaning. Not only are my carpets clean and fresh smelling but Mike taught me quite a bit about carpet care. I am very impressed and have already referred him to several friends.
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning
Response from the owner · 2 days ago
Thank you so much for the kind words and for spreading the word, Heidi! Mike really enjoys sharing what he’s learned over the years, so it’s great to hear you picked up a few helpful carpet care tips along the way. Referrals from happy customers are one of the biggest compliments we can receive, and we’re grateful you’ve recommended us to your friends. Warmly, the A+ Team
Betsy KurleLocal Guide · 18 reviewsiTotal number of Google reviews Betsy has written across all businesses on Google Maps, not just this one.
This is my second service from A+ Carpet Cleaning - Portland. We moved from out of state and wanted the carpets cleaned before we arrived and they were amazing to work with, remotely. After we arrived we discovered the return air filter hadn't been changed (maybe in years) so had them out for duct cleaning. This is the first time, ever, that I have turned on a home heater and it not smell! They are my new go to for all the services they offer.
Price assessment: Great price
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal, Service not listed
Response from the owner · 2 days ago
Betsy, thank you for trusting us with your home not once, but twice! Hearing that your heater finally turns on without that familiar dusty smell is pretty great! We’re grateful to be your new go-to and look forward to helping with your home for years to come. Warmly, the A+ Team
Lauretta Smythe10 reviewsiTotal number of Google reviews Lauretta has written across all businesses on Google Maps, not just this one.
I would like to take the time to tell you what a fantastic job cleaning my carpets and furniture your husband and helper did for me.
I have never seen that kind of toughness and expertise in cleaning!
My carpets and furniture look brand new! Unbelievable! Amazing!
I look forward to having you all to rely on to come to clean my carpets and furniture again!
Thank you! Thank you!
Blessings on your business!
Price assessment: Great price
Price: $300–350
Services: Carpet steam cleaning
Response from the owner · 2 years ago
Lauretta, thank you so much for this five star review. Being a family owned business, we strive for each client to get an "amazing" and "unbelievable" experience. It was lovely to hear from you again :) Warmly, the A+ Team
Kelly Murray3 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
They did such a great job cleaning up after old pet residue. The technician was super friendly and respectful as I worked from home while he worked!
Response from the owner · 2 weeks ago
Kelly, we’re glad we could help tackle those old pet stains! And we know working from home means you still have a day to get through while we’re there, so we’re happy to hear our technician made that easy for you. Thanks for trusting us with your home and choosing our family business! Warmly, the A+ Team
Julie GaleyLocal Guide · 19 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
A+ Carpet Cleaning is an exemplary company. We have used them a number of times, including today. They are thorough, efficient, professional & focused on detail. Our carpets ,& upholstery never looked or smelled so good. A great company in our local community - highly recommend!
Great work!! Had them clean the air ducts at the same time. Highly recommend
Response from the owner · 3 weeks ago
Mike, thank you! It’s always nice when we can take care of more than one thing around the house in a single appointment. We appreciate you trusting us with both the carpets and air ducts, and thanks for spreading the word about our family business! Warmly, the A+ Team
CBAA Summer Art Camp1 reviewiTotal number of Google reviews CBAA has written across all businesses on Google Maps, not just this one.
Friendly people, and amazingly clean carpets. This is my go to place for cleaning area rugs. Love them!
Price assessment: Great price
Price: $100–150
Services: Area rug cleaning
Response from the owner · a month ago
We’re so glad our area rug cleaning has become your go-to! We love seeing the difference a good cleaning can make in a rug, and it’s wonderful to have customers who keep coming back to us. Thanks for being part of our A+ family! Warmly, the A+ Team
Sara Junkes Winter12 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Really great quality service and work. Their price was very reasonable and will definitely be using them again!
Price assessment: Great price
Price: $350–400
Services: Carpet steam cleaning
Response from the owner · a month ago
Sara, thanks for the 5 star review! We're thrilled to hear you were pleased with the carpet cleaning and appreciate your trust in our family business. We look forward to working with you again. Have a wonderful weekend! Warmly, the A+ Team
Kathie HLocal Guide · 24 reviewsiTotal number of Google reviews Kathie has written across all businesses on Google Maps, not just this one.
We have wool carpets upstairs. Tiki squeezed me in so we could get a refresh right before our house went on the market. I forget my tech’s name. He was fast, yet thorough, and did a fabulous job. Thank you so much!!
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning
Response from the owner · a month ago
Thanks for the wonderful review, Kathie! We're thrilled Nik could help freshen up your carpets for you. Your continued support means so much to us as a local business. Warmly, the A+ Team
Ashley BarberLocal Guide · 25 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
I was referred to A+ Carpet Cleaning by my realtor, and they were amazing and exceeded all my expectations! Chantal was amazing to work with on estimates and scheduling (prompt, professional, knowledgeable, and very warm/kind) and Everest was amazing too! He was very communicative about his arrival time, the scope of work, asked me to review and check his work to ensure I was happy, and did a beautiful job on my moroccan wool rugs, and bedroom carpets. So happy I found this company!
Price assessment: Reasonable price
Price: $500+
Services: Upholstery cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · a month ago
Thank you so much for taking the time to share this thoughtful review, Ashley! We’re so glad your realtor connected you with us, and it means a lot to hear that Chantal and Everest took such good care of you from start to finish. We’ll be sure to pass along your kind words to both of them. It was a pleasure helping with your rugs and carpets, and we’re thrilled you’re so happy with the results. We hope to work with you again! Warmly, the A+ Team
