Fireplace store · Bolingbrook, IL · reviewed since 2010
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%69+43.8Reliability 28%58+16.4Replies to reviews 8%100+8.2Experts Score= 68Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 9 fire pit contractorsiPosition by Experts Score among all companies we track in this category. · better than 25%
4.6★★★★★161 Google reviews · 23 photos
86%five-star reviews
4.70★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the showroom's variety of fireplace options and the staff's helpfulness in selecting products. Service reviews highlight punctuality, clear communication, and fair pricing for installations and repairs. However, several low-star reviews criticize rude phone interactions, missed appointments, and significant discrepancies between initial estimates and final repair costs.
Google rating: 4.6 out of 5 from 161 reviews (86% five-star).
Reviews on this page: 161 Google reviews (153 with written comments, 12 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 14, 2026.
Service: Fire Pit Contractor serving Bolingbrook, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other fire pit contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
A Fireplace Store And MoreFire Pit Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A Fireplace Store And More: 69/100 on this factor. Category median: 79.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A Fireplace Store And More: 58/100 on this factor. Category median: 76.C
58
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 33.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A Fireplace Store And More: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A Fireplace Store And More: 100/100 on this factor. Category median: 83.A
100
Bar = this company · dark tick = category median.
Star ratings
161 Google reviews we collected
4.6of 5
5 stars13986%
4 stars64%
3 stars21%
2 stars00%
1 star149%
Praise vs complaints
Phrases our text analysis found in 153 written reviews
96%praise
Praise27796%
Complaints114%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9132%
Would recommend6021%
Quality & results5419%
Speed & response2910%
Communication228%
Price & value217%
Honesty & trust114%
What customers talk about
We read 153 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The owner was incredibly friendly, professional, and helpful throughout the entire process.”
“I spoke with a lady on the phone and she was extremely rude and very aggressive and attitude.”
“We couldn’t be happier with the service provided and would highly recommend them to anyone looking for fireplace services!”
“Pete & Fernando have a great work ethic & greatly appreciate their attention to detail & listening to the customer to assure satisfaction.”
“My fireplace was not working properly and Hudson came and saved the day.”
“It’s not often you find a business that follows through so promptly.”
“Kilo was knowledgeable and answered all my questions and concerns.”
“…ive them less stars because of the office staff there seemed to be a great deal of miscommunication from both myself and the office staff but in the…”
“…for problem that was what they said , now after half year sending me quote , part 30$ they want almost $800 for part and labor, was small gas line cl…”
“She was clear and honest and really helped me make my final decision.”
People customers mention
Hudson11 reviews
Rony8 reviews
Kyle8 reviews
Tammy7 reviews
Pete6 reviews
Kilo4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Cathy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fireplace Store has the best service. I’m so glad I called them. Their service from calling to scheduling was excellent. Everyone I talked to was pleasant and friendly.
Kilo inspected my fireplace. His superior cleaning and arrangement of logs, etc was excellent. Kilo was knowledgeable and answered all my questions…
Donna4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Pete & Fernando have a great work ethic & greatly appreciate their attention to detail & listening to the customer to assure satisfaction. Pete addressed my concerns & took ownership to assure I was comfortable with the tile design pattern options, given the limitations of the existing firebox, to best fit my vision…
Savannah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had a great experience with this fireplace company! The owner was incredibly friendly, professional, and helpful throughout the entire process. We were serviced with fernando he did a very thorough job and took the time to make sure everything was done correctly. It’s refreshing to work with a company that truly…
VictorLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Stopped by to take a look at fireplaces and was very surprised with with large variety of options. Nice size showroom. Tammy was very helpful with our final selection.
D3L1GHT2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I recently stopped in the showroom after having a cap installed on my gas fireplace. I wanted to convert to an insert. She was very helpful and showed me all my options.
Jeremiah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I called the store asking about a mantel. Tammy was very helpful finding the right one with the color I needed. I was very impressed.
Fireplace Store has the best service. I’m so glad I called them. Their service from calling to scheduling was excellent. Everyone I talked to was pleasant and friendly.
Kilo inspected my fireplace. His superior cleaning and arrangement of logs, etc was excellent. Kilo was knowledgeable and answered all my questions and concerns. The pricing was also great. I wouldn’t hesitate to call them again. Highly recommended!
Response from the owner · a week ago
We are deeply grateful for your wonderful review and thrilled that you are happy with our services. It is our top priority to provide a smooth and friendly service experience, and we are pleased that Kilo made such a positive impact. We aim to provide both remarkable assistance and reasonable pricing. Thank you for your kind recommendation and for highlighting our dedication to exceptional service. Your satisfaction is our greatest reward. We look forward to helping you again soon.
Donna4 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Pete & Fernando have a great work ethic & greatly appreciate their attention to detail & listening to the customer to assure satisfaction. Pete addressed my concerns & took ownership to assure I was comfortable with the tile design pattern options, given the limitations of the existing firebox, to best fit my vision for refacing & modernizing the fireplace. Undoubtedly, the tile cuts & placement required more time , but the result is sleek & elegant. Welcome this team back .
Response from the owner · 2 weeks ago
We truly appreciate your generous review. It is heartening to read about your positive experience with Pete and Fernando. We are glad to have addressed your concerns and provided a solution that aligns with your vision of modernizing your fireplace. Ensuring our customers' satisfaction with meticulous attention to detail is central to our service. We look forward to the opportunity to assist you again in the future. Thank you for your support and trust.
Savannah Clark1 reviewiTotal number of Google reviews Savannah has written across all businesses on Google Maps, not just this one.
We had a great experience with this fireplace company! The owner was incredibly friendly, professional, and helpful throughout the entire process. We were serviced with fernando he did a very thorough job and took the time to make sure everything was done correctly. It’s refreshing to work with a company that truly cares about the quality of their work and customer satisfaction. We couldn’t be happier with the service provided and would highly recommend them to anyone looking for fireplace services! 10/10.
Response from the owner · 2 weeks ago
We sincerely value your thoughtful review and are delighted to know you are pleased with our services. Our team takes great pride in offering professional assistance while ensuring your needs are addressed with care and precision. We are pleased to know that Fernando met your expectations and left a positive impression. Thank you for recognizing our dedication to high-quality service and customer satisfaction. Your recommendation means a lot to us and encourages us to strive for excellence continually. We hope to serve you again in the future.
Victor MLocal Guide · 18 reviewsiTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
Stopped by to take a look at fireplaces and was very surprised with with large variety of options. Nice size showroom. Tammy was very helpful with our final selection.
Response from the owner · 4 weeks ago
Thank you so much for taking the time to share your experience. It is wonderful to learn that our showroom met your expectations and that Tammy could assist you with your purchase. We focus on providing an exceptional selection, and your feedback confirms we're on the right track. We are eager to welcome you again in the future. Your satisfaction remains our priority.
D3L1GHT2 reviewsiTotal number of Google reviews D3L1GHT has written across all businesses on Google Maps, not just this one.
I recently stopped in the showroom after having a cap installed on my gas fireplace. I wanted to convert to an insert. She was very helpful and showed me all my options.
Response from the owner · a month ago
We truly appreciate your visit and thoughtful feedback! It’s delightful to know our team helped you explore all your options. We're eager to assist with your next fireplace project. Let us know if there's anything else we can do for you!
Jeremiah Jasso2 reviewsiTotal number of Google reviews Jeremiah has written across all businesses on Google Maps, not just this one.
I called the store asking about a mantel. Tammy was very helpful finding the right one with the color I needed. I was very impressed.
Response from the owner · a month ago
We are so grateful for your review! It’s wonderful to hear that Tammy was able to assist you in finding the perfect mantel. We are always here to help with any of your future needs, feel free to reach out anytime.
Efren Guzman3 reviewsiTotal number of Google reviews Efren has written across all businesses on Google Maps, not just this one.
Stopped in the store and was helped by Tammy. The place was clean and she was kind. Great service.
Response from the owner · a month ago
We sincerely appreciate you taking the time to share your experience! It's fantastic to know that Tammy provided you with outstanding service and that you found our store welcoming. We're here to help with anything you might need in the future!
Tony Allo4 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Had a wonderful experience here I worked with Tammy and she was extremely helpful in assisting me. She was clear and honest and really helped me make my final decision. I will recommend everyone here and will recommend them to work with Tammy any day of the week. Great service !!
Response from the owner · a month ago
Thank you so much for sharing your wonderful experience! 😊 We're delighted Tammy could assist you with such clarity and honesty. It's feedback like yours that truly motivates our team. We look forward to welcoming you back again anytime!
Edvinas ŠukutisLocal Guide · 32 reviewsiTotal number of Google reviews Edvinas has written across all businesses on Google Maps, not just this one.
Great place. Tammy was very helpful choosing our new fireplace. Highly recommend.
Response from the owner · a month ago
We truly appreciate your kind words! It's fantastic to hear that Tammy could help find the perfect fireplace for you. Your recommendation means a lot to us and fuels our passion to serve. We can't wait to help you again soon!
simonas Semetulskis7 reviewsiTotal number of Google reviews simonas has written across all businesses on Google Maps, not just this one.
Called the store today with service request. Tammy was very helpful in setting us up asap. Will definitely use them from now on.
Response from the owner · a month ago
Thank you for reaching out to us with your service request. We’re so happy that Tammy could assist you promptly! Your support makes a big difference, and we’re excited to have the opportunity to serve you again in the future.
