HVAC contractor · Dearborn, MI · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 70 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 38%
4.9★★★★★156 Google reviews · 24 photos
97%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$176typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
A Power Heating & Cooling, refrigeration at a glance
Google reviewers rate A Power Heating & Cooling 4.9 out of 5 based on 156 reviews, with the owner responding to 99 percent of them. Customers frequently cite punctuality, same-day scheduling, fair pricing, and clear communication regarding repairs for air conditioning and furnace systems. While most feedback is positive, a small number of low-star reviews describe instances of unresolved diagnostic issues, unreturned calls, and costs exceeding initial estimates.
Google rating: 4.9 out of 5 from 156 reviews (97% five-star).
Reviews on this page: 156 Google reviews (150 with written comments, 11 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 6, 2026.
Service: Heat Pump Installation Service serving Dearborn, Michigan.
Data from Google, last updated November 8, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A Power Heating & Cooling, refrigeration: 88/100 on this factor. Category median: 92.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A Power Heating & Cooling, refrigeration: 81/100 on this factor. Category median: 91.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A Power Heating & Cooling, refrigeration: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A Power Heating & Cooling, refrigeration: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A Power Heating & Cooling, refrigeration: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A Power Heating & Cooling, refrigeration: 100/100 on this factor. Category median: 77.A
100
Bar = this company · dark tick = category median.
Star ratings
156 Google reviews we collected
4.9of 5
5 stars15297%
4 stars00%
3 stars00%
2 stars00%
1 star43%
Praise vs complaints
Phrases our text analysis found in 150 written reviews
97%praise
Praise39897%
Complaints123%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3476%
Reasonable920%
Overpriced24%
Not sure00%
$176-57% vs typical heat pump installation services
Middle half of what 29 customers paid ($104–$470) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response8821%
Staff & attitude7819%
Would recommend7518%
Quality & results6616%
Price & value4912%
Honesty & trust318%
Communication236%
What customers talk about
We read 150 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Had a Great experience they sent one of the best technicians Mark awesome attitude very sufficient and fast did a very incredible job.”
“I have made multiple attempts to contact Amar to complete the repair and pay the additional $600 he requested, but he has been unresponsive.”
“He was professional, friendly, knowledgeable, and took the time to make sure everything was done right.”
“I highly recommend this company to anyone looking for reliable heating and cooling services.”
“Based on my experience, I would not recommend that anyone do business with him.”
“I had a great experience with this heating and cooling company!”
“bad service, bad customer service, worst company ever id rather hire a scam call center worker than them”
“Plus, their pricing is very fair and noticeably better than other companies I looked into.”
“Mark and his assistant were professional, honest, respectful, and very clean throughout the entire job.”
“He explained that my furnace was actually undersized for the space.”
People customers mention
Ammar15 reviews
Canton4 reviews
Mark3 reviews
Westland3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired A Power Heating & Cooling, refrigeration for 8 kinds of job. Pick one to see what they paid and said.
DDesmond1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Had a Great experience they sent one of the best technicians Mark awesome attitude very sufficient and fast did a very incredible job. I’m glad with the work.
Paid $1–200Great priceHVAC system repair
MMaruto11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service from A Power Heating & Cooling! The technician arrived on time, quickly diagnosed the problem, and clearly explained the repair before starting. The work was completed professionally, and the price was fair. The system is working perfectly now. I highly recommend A Power Heating & Cooling for honest and reliable HVAC service.
Paid $1–200Great priceHVAC system repair
AAmy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I appreciate A Power Heating and Cooling's fast and efficient service! House is cooling back down, and they were able to schedule me in with little notice. I would highly recommend!
Paid $200–400Reasonable priceHVAC system repair
LL.2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The technicians who came out were knowledgeable and fixed my air conditioning issue, which was in part something another company did incorrectly earlier in the week. They did come out same day on one of the hottest days of the year and I really appreciated that. They charged $250 for just about 1/2 hour of work…
Paid $200–400OverpricedHVAC system repair
Jjack1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Ammar was awesome. Showed up right on time, diagnosed my AC issue fast, and had it fixed quickly. Professional, honest, and got my home cool again without the runaround. Highly recommend.
Paid $1–200Great priceHVAC system repair
AAction2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great service from a power, showed up, diagnosed the problem with my AC and repaired my n 1 visit!
I had a great experience with this heating and cooling company! The technician did an excellent job from start to finish. He was professional, friendly, knowledgeable, and took the time to make sure everything was done right. His work was outstanding, and I really appreciated his attention to detail and dedication to customer satisfaction.
I highly recommend this company to anyone looking for reliable heating and cooling services. Great service and a job well done!
Price assessment: Great price
D
Desmond Williams1 reviewiTotal number of Google reviews Desmond has written across all businesses on Google Maps, not just this one.
Had a Great experience they sent one of the best technicians Mark awesome attitude very sufficient and fast did a very incredible job. I’m glad with the work.
Price assessment: Great price
Price: $1–200
Services: HVAC system repair
Response from the owner · a week ago
Thank you for the 5-star review, Desmond! We’re happy Mark provided fast, professional service and made your experience a great one. We’ll be sure to share your kind words with him. Thank you for choosing A Power Heating & Cooling!
J
Jimena Cuadros3 reviewsiTotal number of Google reviews Jimena has written across all businesses on Google Maps, not just this one.
I had another great experience with Mark and his assistant. I live in a two-story condo, and getting enough airflow to the upstairs bedrooms has always been a problem. In the summer, it gets so hot upstairs that it can be really uncomfortable to sleep at night.
I had used Mark before for my condenser and had a great experience, so he was the first person I called. He explained that my furnace was actually undersized for the space. What I really appreciated was that he didn’t try to sell me a bigger, more expensive furnace just because he could. Instead, he suggested installing duct fans as a much more cost-effective solution based on his experience. We went with his recommendation, and it has worked great.
During the installation, they needed to open part of the ceiling. Mark went above and beyond by installing an access panel instead of simply leaving the opening for me to deal with. It was such a smart and thoughtful idea because now the area can easily be accessed for any future maintenance.
Mark and his assistant were professional, honest, respectful, and very clean throughout the entire job. They took great care of my home, cleaned everything up, and left no mess behind.
I’m very happy with the service and would absolutely recommend Mark to anyone. It’s hard to find someone who genuinely focuses on what makes the most sense for the customer rather than what costs more. He’s your guy!
Price assessment: Reasonable price
Price: $1,200–1,400
Services: Service not listed
Response from the owner · a month ago
Jimena, thank you for taking the time to share such a thoughtful review and for trusting us again. We’re glad Mark and his assistant could help make your upstairs bedrooms more comfortable. It means a lot to hear that the duct fans are working well for you.
We also appreciate you noticing the care they took with your home. Adding an access panel was the right way to finish the job and make future maintenance easier. We’ll be sure to share your kind words with both of them. Thank you again for choosing A Power Heating & Cooling!
A
ABUALHAYJA'A ISSALocal Guide · 18 reviewsiTotal number of Google reviews ABUALHAYJA'A has written across all businesses on Google Maps, not just this one.
Highly recommended! The service was exceptionally fast and professional. Their technicians are true experts who know exactly how to troubleshoot and fix AC problems efficiently. Plus, their pricing is very fair and noticeably better than other companies I looked into. Best AC service in Michigan
Response from the owner · a month ago
Thank you, Issa, for the wonderful review! We’re pleased that you were satisfied with our fast service, knowledgeable technicians, and fair pricing. Your recommendation means a lot to the entire A Power Heating & Cooling team. We truly appreciate your trust and look forward to serving you again!
M
Maruto 2125411 reviewsiTotal number of Google reviews Maruto has written across all businesses on Google Maps, not just this one.
Excellent service from A Power Heating & Cooling! The technician arrived on time, quickly diagnosed the problem, and clearly explained the repair before starting. The work was completed professionally, and the price was fair. The system is working perfectly now. I highly recommend A Power Heating & Cooling for honest and reliable HVAC service.
Price assessment: Great price
Price: $1–200
Services: HVAC system repair
Response from the owner · a month ago
Thank you for the wonderful review and for choosing A Power Heating & Cooling! We’re glad our technician provided prompt, professional service and got your system working properly again. We truly appreciate your trust and recommendation, and we’re always here whenever you need us!
M
MD3 reviewsiTotal number of Google reviews MD has written across all businesses on Google Maps, not just this one.
bad service, bad customer service, worst company ever id rather hire a scam call center worker than them
Response from the owner · a month ago
Hello, we take customer service seriously, but we cannot locate any service appointment, invoice, phone number, or customer record matching this reviewer. We believe this review may have been posted on the wrong business profile. Please contact A Power Heating & Cooling at 313-888-1897 with the service address and appointment details so we can investigate. Otherwise, we respectfully request that this review be removed.
H
Hatem Hefawi2 reviewsiTotal number of Google reviews Hatem has written across all businesses on Google Maps, not just this one.
I hired an HVAC technician to repair my air conditioning unit. After starting the job, he asked for more money than the amount we had originally agreed on. In addition, he left the work area messy and did not clean up after himself. He also spent most of the time talking on the phone while working. Based on my experience, I would not recommend that anyone do business with him.
Price assessment: Overpriced
Response from the owner · 2 months ago
Thank you for your feedback. We would like to clarify that the $79 quoted over the phone was the service-call and diagnostic fee, not the total cost of any required repair. After diagnosing a failed capacitor, the customer was informed that the part and repair labor would be an additional charge.
We are also confused by the statement that the work area was left messy, as our technician worked only at the outdoor air-conditioning unit and never entered the home. We always welcome honest feedback, but we believe it is important that reviews accurately reflect what occurred during the service visit. Please contact our office directly if you would like to discuss the charges.
E
Emily VanRiper3 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Highly recommend Ammar. He was professional and went above and beyond.
Services: HVAC system repair
Response from the owner · 2 months ago
Thank you, Emily, for your wonderful review! We’re delighted to hear that Ammar provided professional service and went above and beyond. We truly appreciate your recommendation and thank you for choosing A Power Heating & Cooling!
M
May MohammedLocal Guide · 24 reviewsiTotal number of Google reviews May has written across all businesses on Google Maps, not just this one.
I highly recommend this company I work in clinic they came first time in winter time fixed our unit and fixed our unit in summer too fast and reliable finally we got a/c back here and feel comfortable thank you guys
Price assessment: Great price
Services: HVAC system repair
Response from the owner · 2 months ago
Thank you so much, May! We truly appreciate your kind words and recommendation. We’re glad we could keep your clinic comfortable during both the winter and summer. Thank you for trusting A Power Heating & Cooling!
S
Srinath SistlaLocal Guide · 14 reviewsiTotal number of Google reviews Srinath has written across all businesses on Google Maps, not just this one.
Very professional service . The technician was patient with my questions.
Price assessment: Great price
Price: $1–200
Services: A/C system maintenance
Response from the owner · 3 months ago
Thank you so much, Srinath, for your 5-star review! We truly appreciate your feedback. We’re glad you had a positive experience and that our technician was able to answer all of your questions with patience and professionalism. Thank you for trusting A Power Heating & Cooling for your A/C maintenance. We look forward to serving you again in the future!
