HVAC contractor · San Jose, CA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%48+3.4Craft & service penalty91−0.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 50 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 55%
4.9★★★★★734 Google reviews · 24 photos
95%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$340typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the company for punctual appointments, thorough diagnostics, and clear communication regarding repairs and maintenance for furnaces, air conditioners, and water heaters. Reviews highlight professional conduct, including wearing shoe covers and explaining work performed, alongside efficient billing processes. However, a recurring criticism involves significant overcharging for parts and labor, with some customers reporting unresolved issues or equipment failures shortly after major installations.
Google rating: 4.9 out of 5 from 734 reviews (95% five-star).
Reviews on this page: 734 Google reviews (660 with written comments, 14 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 25, 2026.
Service: Heat Pump Installation Service serving San Jose, California.
Data from Google, last updated October 25, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
AAA Furnace & A/CHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AAA Furnace & A/C: 94/100 on this factor. Category median: 92.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AAA Furnace & A/C: 90/100 on this factor. Category median: 90.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AAA Furnace & A/C: 91/100 on this factor. Category median: 95.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AAA Furnace & A/C: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AAA Furnace & A/C: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AAA Furnace & A/C: 48/100 on this factor. Category median: 63.C
48
Bar = this company · dark tick = category median.
Star ratings
734 Google reviews we collected
4.9of 5
5 stars69995%
4 stars111%
3 stars41%
2 stars20%
1 star182%
Praise vs complaints
Phrases our text analysis found in 660 written reviews
98%praise
Praise1,28698%
Complaints272%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price11330%
Reasonable23964%
Overpriced31%
Not sure216%
$340-25% vs typical heat pump installation services
Middle half of what 318 customers paid ($214–$918) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude38029%
Quality & results29623%
Speed & response22517%
Communication16212%
Would recommend13911%
Price & value615%
Honesty & trust504%
What customers talk about
We read 660 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fixed and my elderly tenant is nice and warm, which is the most important outcome.”
“The woman on the phone was impatient, rude and wouldn't even listen to my questions.”
“Tyler from AAA Furnace was prompt, thorough, expert and courteous.”
“We have air condition problems in the pat 3 years, Was told there was a leakage some where, parts were changed, but problem not resolved.”
“repaired our dryer duct problem and did so in a very timely and professional manner.”
“I complained immediately and when the tech showed up late to the appointment to inspect my concerns he showed up about an hr late and checked a couple…”
“The technicians were very patient in explaining my questions and concerns.”
“He did a great job and I will use them again for sure.”
“I will not use a company the doesn't treat customers with respect and courtesy.”
“Another company that was supposed to be "affordable" wanted $300 for the inspection, whereas AAA charged only $98.”
“Everything is over charged and 5 mins capacitor change is charged at $200 and it’s blamed on tariff and when searched the part is no more than $25.”
“Dependable, honest, and have kept me comfortable inside no matter what the weather is outside!”
People customers mention
Hector24 reviews
Max20 reviews
Conditioning19 reviews
Enis15 reviews
Robert13 reviews
Jess12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired AAA Furnace & A/C for 8 kinds of job. Pick one to see what they paid and said.
Ken1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 14 hours ago★★★★★
Arrived on time. Clean and wore covers on his shoes. Diagnosed problem and clearly communicated it. Had correct part in his van. Fixed and my elderly tenant is nice and warm, which is the most important outcome. Billing system is efficient and I got a clear receipt quickly so I can pay and do my accounting. Replaced…
Paid $2,000+Reasonable priceHVAC system repair
David2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 22 hours ago★★★★★
Robert B. repaired our dryer duct problem and did so in a very timely and professional manner. He resolved our problems and did so to our satisfaction. Job well done. Thank you.
Paid $300–400Great priceHVAC duct & vent cleaning
GinaLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
I always prepay for maintenance service with AAA so I don’t miss out on scheduled maintenance of my HVAC system. They replace the filter, check the system for carbon monoxide leaks, etc. on both the AC and furnace. The prepay service also includes water heater check and partial drain, laundry vent cleaning.
MAX has…
Paid $200–400Reasonable priceHVAC system maintenance
Pietro1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
The technicians were very patient in explaining my questions and concerns. I especially appreciate Benny’s professionalism.
Paid $1–200Great price
Bruce8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Tyler from AAA Furnace was prompt, thorough, expert and courteous. We had deferred maintenance issues and he addressed them all. Super impressed. 10/10.
Paid $1,000–1,200Reasonable priceHVAC system repairHVAC system maintenance
Steve4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Robert was on time, very knowledgeable and experienced, and explained everything to me that he did.
Arrived on time. Clean and wore covers on his shoes. Diagnosed problem and clearly communicated it. Had correct part in his van. Fixed and my elderly tenant is nice and warm, which is the most important outcome. Billing system is efficient and I got a clear receipt quickly so I can pay and do my accounting. Replaced motor, thermostat, and duct cleaning. Tech was patient showed how to read new thermostat, which is important for tenants
Price assessment: Reasonable price
Price: $2,000+
Services: HVAC system repair
Response from the owner · 14 hours ago
Thank you, Ken, for your wonderful feedback! We're glad to hear that our technician provided efficient service and effectively communicated with your tenant. We appreciate your recognition of our billing system as well. Your satisfaction means a lot to us!
David Schwartz2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Robert B. repaired our dryer duct problem and did so in a very timely and professional manner. He resolved our problems and did so to our satisfaction. Job well done. Thank you.
Price assessment: Great price
Price: $300–400
Services: HVAC duct & vent cleaning
Response from the owner · 11 months ago
David, thank you for highlighting Robert’s professionalism and promptness. We appreciate you sharing your positive experience with your dryer duct repair.
Gina PhillipsLocal Guide · 16 reviewsiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
I always prepay for maintenance service with AAA so I don’t miss out on scheduled maintenance of my HVAC system. They replace the filter, check the system for carbon monoxide leaks, etc. on both the AC and furnace. The prepay service also includes water heater check and partial drain, laundry vent cleaning.
MAX has been out to my property for the past 2 seasons he is professional service technician. I have used AAA for over 5 years
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system maintenance
Response from the owner · a day ago
Gina, thank you for your continued trust. We appreciate your recognition of our thorough maintenance and professional service over the years.
Pietro Costa1 reviewiTotal number of Google reviews Pietro has written across all businesses on Google Maps, not just this one.
Tyler from AAA Furnace was prompt, thorough, expert and courteous. We had deferred maintenance issues and he addressed them all. Super impressed. 10/10.
Price assessment: Reasonable price
Price: $1,000–1,200
Services: HVAC system repair, HVAC system maintenance
Response from the owner · 2 days ago
Bruce, we appreciate your feedback recognizing Tyler’s expertise and care. Thank you for sharing your positive impression of AAA Furnace & Air Conditioning.
Christina Schuknecht5 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
This has been my go to place for over 20 years. Dependable, honest, and have kept me comfortable inside no matter what the weather is outside!
Price assessment: Great price
Services: HVAC system maintenance
Response from the owner · 2 days ago
Thank you, Carole, for your loyalty over the years! We're glad to hear you find us dependable and honest, and that we keep you comfortable no matter the weather. Your support means a lot to us!
Steve Phillips4 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
AAA was absolutely the right company to have do my seasonal HVAC inspection and checkup. My unit is an outdoor package unit, 20+ yrs old at the tail end of its life expectancy. Another company that was supposed to be "affordable" wanted $300 for the inspection, whereas AAA charged only $98. The tech, Tyler, was a very competent and knowledgable young man, very good at explaining things and very patient with my questions. He did a great job and I will use them again for sure.
Response from the owner · 3 days ago
Thank you, Ed! We're glad to hear that you had a positive experience with Tyler during your HVAC inspection. We appreciate your trust in us and look forward to assisting you again in the future.
