Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently praise the facility for its cleanliness, bright lighting, and convenient automated access features. Staff are described as helpful and communicative, particularly during smooth move-in and move-out processes. While some note the pricing is higher than expected, the primary criticism involves sudden increases to monthly rates and insurance costs, which led at least one customer to cancel their service.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Bar = this company · dark tick = category median.
360 Google reviews we collected
Phrases our text analysis found in 278 written reviews
How often each topic comes up in the written reviews
We read 278 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The customer service was Knowledgeable and very understanding.”
“She made the whole transaction go smoothly and I would definitely recommend to others 10/10”
“Couldn’t recommend any other location because this one was top-notch.”
“She showed us and explained everything we needed to know about the facility and took us through the process quickly!”
“…e you get started including the exit when I was done nice people good communication if I ever need storage again, I’ll use them again.…”
“The price was a bit high, but the unit was worth it.”
“She was very informative and honestly answered any questions that I had.”
praise complaint · found by our text analysis, Google review wording unchanged.
I rented a unit for about a year, then, I needed a larger one. They worked with me & the transfer from one to the other was very smooth. Both ladies are pleasant and do their best to accommodate their customers. Kudos!
Facility well lit, clean and convenient. Manager very helpful. Telephone customer service very helpful as well.
The price was a bit high, but the unit was worth it. Very clean. The customer service was Knowledgeable and very understanding.
I give the storage facility a 10/10. Well kept and well maintained. Nice and clean. Easy move in and move out process. This is the only storage I will use moving forward.
Excellent customer service I swear patient no hassle just makes you feel like you are welcome.Low prices unit to fit small homes big to just having some place where you know your property is safe Thanks a lot!
I loved that I was free to enter with just a code. The elevators were wonderful and one reason I rented. I am disabled, never had an issue renting or leaving. Highly recommend.
4.9 ★★★★★ 360 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Love the fact that it's clean and brightly lit.
Thank you for the 5 stars! We’re so glad you appreciate our clean, well-lit facility. Thanks for choosing AAAA Self Storage
I rented a unit for about a year, then, I needed a larger one. They worked with me & the transfer from one to the other was very smooth. Both ladies are pleasant and do their best to accommodate their customers. Kudos!
Thank you, Wendy, for your wonderful feedback for AAAA Self Storage & Moving! We are glad to hear that our staff was able to smoothly assist you in transferring to a larger unit. We appreciate your kind words and hope to continue providing excellent service in the future.
Facility well lit, clean and convenient. Manager very helpful. Telephone customer service very helpful as well.
Thank you for the great review! We’re happy to hear you’ve had a positive experience with our clean, convenient facility and helpful team. Thank you for choosing AAAA Self Storage!
The price was a bit high, but the unit was worth it. Very clean. The customer service was Knowledgeable and very understanding.
Thank you for your wonderful review of AAAA Self Storage! We're happy to hear that our team provided you with great customer service! We truly appreciate your feedback.
I give the storage facility a 10/10. Well kept and well maintained. Nice and clean. Easy move in and move out process. This is the only storage I will use moving forward.
Thank you for your kind words about AAAA Self Storage! We're happy to hear our well-maintained facility and stress-free rental experience earned your loyalty. We appreciate your business and can't wait to assist you again whenever you need storage.
Very clean & fresh smelling!
Thank you for choosing AAAA Self Storage! We're delighted to hear that your rental experience with us was a positive one. We work hard to offer competitive storage rates, well maintained units, and excellent customer service. We appreciate your feedback and look forward to serving you!
Easy to obtain and then to cancel. Thank you!
Thank you for your 5-star review of AAAA Self Storage! We're so happy to know that you had a seamless rental experience from start to finish. We look forward to serving you again soon.
Excellent customer service I swear patient no hassle just makes you feel like you are welcome.Low prices unit to fit small homes big to just having some place where you know your property is safe Thanks a lot!
Thank you for your wonderful review of AAAA Self Storage! We're thrilled to hear you received excellent customer service and felt welcomed throughout the rental process. Providing safe, affordable storage units and a hassle-free experience is what we strive for every day. Thank you for choosing AAAA Self Storage!
Safe, clean, great location. What else do you need?
Thank you for your 5-star review of AAAA Self Storage! We're delighted you found our storage facility safe, clean, and conveniently located. Providing a secure, well-maintained storage experience is what we strive for every day. We truly appreciate your support and thank you for choosing AAAA Self Storage!
I loved that I was free to enter with just a code. The elevators were wonderful and one reason I rented. I am disabled, never had an issue renting or leaving. Highly recommend.
Thank you for your wonderful 5-star review of AAAA Self Storage! We're so glad to hear our access system and elevators made your storage experience convenient and comfortable. Providing simple, secure access and a hassle-free experience for all our customers is important to us. We truly appreciate your recommendation and thank you for choosing AAAA Self Storage for your storage needs!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
