Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Reviewers frequently praise the facility's cleanliness, professional staff, and helpful communication regarding unit sizes and account updates. The availability of on-site trucks is noted as a convenient service feature. However, lower-rated feedback highlights significant concerns about price increases over time, mandatory insurance costs, and the lack of prorated billing. Additional criticisms include limited 24/7 access to personal property and the short duration of motion-activated lighting in certain unit locations.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
302 Google reviews we collected
Phrases our text analysis found in 212 written reviews
How often each topic comes up in the written reviews
We read 212 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kimberly is such an honest helpful person that I feel like she’s part of my family!”
“Rude and very nasty.”
“I highly recommend to anyone in need of a storage unit.”
“I had a great experience as a first time storage renter.”
“…ce and in just communicating in person and over the phone she very fast smart and up to date on pricing and and other information.…”
“Emily has always was been Wonderful in service and in just communicating in person and over the phone she very fast smart and up to date on pricing a…”
“A real pleasure to walk in to a clean, well kept, reasonably priced, and well organized storage facility.”
“So we depend on safe and dependable storage unit to protect our valuables.”
praise complaint · found by our text analysis, Google review wording unchanged.
Kimberly is awesome. I used the unit for several months and rented the truck they have there. So convenient!
Staff is super nice , facility is always clean . The only major issue I have is my storage is located near the motion light and I can’t get anything done in there because if I’m not near the door of my unit, the light goes out . I’ve timed it and stays on for about 8 minutes if I’m all the way inside my unit. I…
Very friendly and helpful. We've been storing with them for years and have enjoyed working with them.
Kimberly is such an honest helpful person that I feel like she’s part of my family! She’s kind considerate makes great suggestions and I appreciate her very much! If you need storage, this is your place! It’s safe, clean and very convenient! I can’t recommend them enough!!! Thank you!
Great facilities! The staff, are the absolute best. Very friendly and professional. Like friends even.
Kimberly is awesome!!!! I had a great experience as a first time storage renter. She was patient and knowledgeable and helped me pick the perfect space. Thanks a bunch!!
4.9 ★★★★★ 302 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Kimberly is awesome. I used the unit for several months and rented the truck they have there. So convenient!
Hi, Jonathan. Your feedback is highly appreciated. Thank you for the review!
Staff is super nice , facility is always clean . The only major issue I have is my storage is located near the motion light and I can’t get anything done in there because if I’m not near the door of my unit, the light goes out . I’ve timed it and stays on for about 8 minutes if I’m all the way inside my unit. I have to stop what I’m doing and walk into the hallway to trigger the light to come back on . VERY FRUSTRATING!! Can’t get anything done .
Very friendly and helpful. We've been storing with them for years and have enjoyed working with them.
Hi, Bonnie. We appreciate the kind words and are glad we could provide you with a positive experience!
The Suffolk Team is the best! Hands down!
Hi, Tedra. Thanks for taking the time to share your positive experience. We truly appreciate it!
Friendly 😄 people to greet you. Clean , payment reminders
Hi, Sil. We are thrilled to learn that you had a positive experience with us!
Everything was great!!!!!
Hi, Samuel. We are thrilled to learn that you had a positive experience with us!
Kimberly is such an honest helpful person that I feel like she’s part of my family! She’s kind considerate makes great suggestions and I appreciate her very much! If you need storage, this is your place! It’s safe, clean and very convenient! I can’t recommend them enough!!! Thank you!
Hi, Kerry. Thank you so much for leaving us a stellar review!
Great
Hi, Craig. Your feedback is highly appreciated. Thank you for the review!
Great facilities! The staff, are the absolute best. Very friendly and professional. Like friends even.
Kimberly is awesome!!!! I had a great experience as a first time storage renter. She was patient and knowledgeable and helped me pick the perfect space. Thanks a bunch!!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
