iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%70+17Value 14%67+9.5Replies to reviews 7%43+3Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 74 veterinariansiPosition by Experts Score among all companies we track in this category. · better than 38%
4.7★★★★★302 Google reviews · 22 photos
86%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Abbey Pet Hospital 4.7 out of 5 based on 302 reviews, with the owner responding to 48% of comments. Many clients praise the compassionate care, thorough communication, and reasonable pricing for services ranging from routine checkups to complex medical procedures. However, recurring criticisms in low-star reviews highlight unhelpful front desk staff, long wait times for new clients, and concerns about billing practices or perceived changes in service quality following an ownership change.
Google rating: 4.7 out of 5 from 302 reviews (86% five-star).
Reviews on this page: 302 Google reviews (202 with written comments, 24 with photos).
Owner responses: the business replied to 48% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Abbey Pet HospitalVeterinarians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Abbey Pet Hospital: 75/100 on this factor. Category median: 81.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Abbey Pet Hospital: 70/100 on this factor. Category median: 74.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 93.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Abbey Pet Hospital: 67/100 on this factor. Category median: 84.B
67
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Abbey Pet Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Abbey Pet Hospital: 43/100 on this factor. Category median: 46.C
43
Bar = this company · dark tick = category median.
Star ratings
302 Google reviews we collected
4.7of 5
5 stars26186%
4 stars248%
3 stars31%
2 stars41%
1 star103%
Praise vs complaints
Phrases our text analysis found in 202 written reviews
95%praise
Praise24395%
Complaints135%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price214%
Reasonable1179%
Overpriced17%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11244%
Price & value3313%
Honesty & trust2911%
Quality & results2711%
Speed & response249%
Would recommend208%
Communication114%
What customers talk about
We read 202 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is so good with my animals, is sweet and down to earth.”
“The vets are good but the front desk is very confused and not helpful.”
“The rates are reasonable and the staff is very loving and caring.”
“Amazing staff and you’re not overcharged like places in Berkeley Oakland or SF.”
“We’re so grateful for their expertise, outstanding care like family, genuine love & attention given to our baby Serenity.”
“Judd & the crew was truly knowledgeable, thorough, compassionate, kind & patient.”
“I thought she had it figured out but when the meds the vet administered didn't work correctly I knew this was going to turn into A nightmare!”
“Sometimes wait times on phone are long but you can text them instead and they reply quickly.”
“We once again thank everyone at Abbey Pet Hospital and highly recommend it to every pet parent who wants to find the best clinic for their fur baby.”
“Everyone we have worked with has been patient and great about explaining what is going on.”
People customers mention
Judd21 reviews
Kim13 reviews
Schlegel8 reviews
Hitchcock6 reviews
Vet4 reviews
Cerrito4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJennifer3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I wouldn’t trust any other Vet!! Extra shout out to Dr. Kim. She is so good with my animals, is sweet and down to earth. The whole team is the best!!
JJennifer2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They have taken excellent care of my cats and I never feel like they are pushing me to do extra tests.
AAvaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Very caring vets in the Bay! Our two cats have come here almost as long as we've had them both, after some not great experiences at other vets in the East Bay. I always felt like my fur babies were in good hands here.
SSusan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★
The vets are good but the front desk is very confused and not helpful. Maybe they are responding to a management that does not believe in personalized service.
Reasonable priceService not listed
DDarrenLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
We have been taking our dogs to Abbey for decades. The best veterinary hospital around!
Reasonable price
RRJLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Abbey has been great! Everyone we have worked with has been patient and great about explaining what is going on. When we first started at Abbey, our pup had recently been through a traumatic injury, and they helped us nurse her back to health. Now, she's as good as new (lol) thanks to the committed care team. ;)
I wouldn’t trust any other Vet!! Extra shout out to Dr. Kim. She is so good with my animals, is sweet and down to earth. The whole team is the best!!
Response from the owner · 3 weeks ago
Jennifer, we’re so grateful to have earned such incredible trust with your animals’ care! Thank you for recognizing the kindness, genuine care, and dedication of our entire team. 🐾❤️
E
Elizabeth L.Local Guide · 7 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
They have taken excellent care of my cats and I never feel like they are pushing me to do extra tests.
Response from the owner · 3 months ago
Thank you, Jennifer, for your kind review! We're so glad you've felt your cats have received excellent care and that you trust our team's honest, thoughtful approach. We truly appreciate your confidence in us and look forward to caring for your cats for years to come. ❤️🐾
A
Ava CarlLocal Guide · 18 reviewsiTotal number of Google reviews Ava has written across all businesses on Google Maps, not just this one.
Very caring vets in the Bay! Our two cats have come here almost as long as we've had them both, after some not great experiences at other vets in the East Bay. I always felt like my fur babies were in good hands here.
Response from the owner · 3 months ago
Thanks for kind words Ava! We are glad you bring your fur babies to Abbey!
R
Robert DiStefano10 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Thank you for your kind words, Robert! We're so glad to hear you found our team helpful and caring. We truly appreciate your support and look forward to seeing you again! 🐾❤️
J
J WLocal Guide · 24 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
I cant thank Abbey pet hospital enough for taking such good care of our boy Loki. When we first moved to the bay area, we went to a clinic based on google reviews. Unfortunately it was very unpleasant experience for Loki and us when the technicians were so impatient and rude.
We then found Abbey Pet Hospital recommended by our neighbors. Everyone here includes the front desk staff, techs and doctors are all so welcoming and nice to Loki. We want to thank Dr. Rothstein and Dr. Schlegel for being so helpful and patient with us when Loki had recurring upset stomach. I feel like they really care about Loki and provide necessary treatment plans in Loki's best interest.
Now that following Dr. Rothstein's advice, Loki hasnt had the upset stomach issue with home cooking. We once again thank everyone at Abbey Pet Hospital and highly recommend it to every pet parent who wants to find the best clinic for their fur baby.
Price assessment: Reasonable price
Response from the owner · 5 months ago
Thank you for your loyalty and trust! Caring for Loki and being part of your family's journey has been an absolute pleasure. Here's to many more years together!
S
Susan Miller1 reviewiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
The vets are good but the front desk is very confused and not helpful. Maybe they are responding to a management that does not believe in personalized service.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 5 months ago
Thank you for the feedback, Susan, and for the kind comments about our veterinarians. I’m sorry your experience with our front desk felt confusing or impersonal. We know how important clear communication and personalized service are, and we’ll use your comments to continue improving our client experience. We appreciate you taking the time to share this with us.
Dr. Judd
D
Darren LloydLocal Guide · 17 reviewsiTotal number of Google reviews Darren has written across all businesses on Google Maps, not just this one.
Garth was very excited to be at Abbey's Pet Hospital for the first time.
Response from the owner · 6 months ago
Thank you for your review, Lina!
We’re so glad to hear Garth had an exciting first visit with us—that’s always wonderful to see! 🐾
We look forward to seeing you and Garth again soon! 💙
R
RJ MooreLocal Guide · 19 reviewsiTotal number of Google reviews RJ has written across all businesses on Google Maps, not just this one.
Abbey has been great! Everyone we have worked with has been patient and great about explaining what is going on. When we first started at Abbey, our pup had recently been through a traumatic injury, and they helped us nurse her back to health. Now, she's as good as new (lol) thanks to the committed care team. ;)
Response from the owner · 6 months ago
I'm glad we could be of service! We appreciate you. Dr. Judd
