House cleaning service · Fargo, ND · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty71−2.9Momentum penalty56−4.4Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 32 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 6%
4.8★★★★★198 Google reviews · 24 photos
94%five-star reviews
4.52★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
58%reviews answered by the owner
$324typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the thoroughness of deep and recurring maintenance cleans, noting that staff are punctual, respectful, and attentive to specific details. Positive feedback also mentions clear communication, flexible scheduling, and the ability to customize services for residential and commercial spaces. However, several low-star reviews cite issues with opaque pricing, inaccurate invoices, and inconsistent quality where requested tasks were skipped or completed incorrectly.
Google rating: 4.8 out of 5 from 198 reviews (94% five-star).
Reviews on this page: 198 Google reviews (146 with written comments, 1 with photos).
Owner responses: the business replied to 58% of reviews.
Most recent review: October 13, 2026.
Service: Mattress Cleaning Service serving Fargo, North Dakota.
Data from Google, last updated October 25, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
This companyMattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Above & Beyond Cleaning Services: 78/100 on this factor. Category median: 94.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Above & Beyond Cleaning Services: 72/100 on this factor. Category median: 94.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Above & Beyond Cleaning Services: 71/100 on this factor. Category median: 99.B
71
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Above & Beyond Cleaning Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Above & Beyond Cleaning Services: 56/100 on this factor. Category median: 100.C
56
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Above & Beyond Cleaning Services: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
198 Google reviews we collected
4.8of 5
5 stars18694%
4 stars42%
3 stars11%
2 stars00%
1 star74%
Praise vs complaints
Phrases our text analysis found in 146 written reviews
97%praise
Praise22397%
Complaints73%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price323%
Reasonable969%
Overpriced18%
Not sure00%
$324+7% vs typical mattress cleaning
Middle half of what 5 customers paid ($131–$731) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results7934%
Staff & attitude5223%
Would recommend4118%
Speed & response2712%
Communication136%
Honesty & trust104%
Price & value83%
What customers talk about
We read 146 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are always prompt, extremely thorough, and very respectful of our home.”
“Terrible service and quality.”
“The people working for this company work very hard to make our home shine and are very nice and trustworthy.”
“I would highly recommend Above and Beyond Cleaning to anyone looking for reliable, high-quality cleaning services with great customer service and reas…”
“They were responsive, friendly, and kept me informed every step of the way, which made scheduling and coordinating services easy and stress-free.”
“I was especially impressed with their communication throughout the entire process.”
“Their pricing was also fair, transparent, and provided excellent value for the quality of work received.”
“Lied about rate, blamed my kids for being in the way (they were not), and said her attitude was due to mastitis.”
“Communication is clear, they are on time and get what we want done in a reasonable amount of time.”
People customers mention
Danielle14 reviews
Ellie7 reviews
Brooklyn3 reviews
Hallie3 reviews
Jeannie3 reviews
Caitlin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Above & Beyond Cleaning Services for 7 kinds of job. Pick one to see what they paid and said.
Jarrod3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★
I used this company 2 times, the first time was great! The second time was a bit of a let done. Some tasks that were requested were either skipped over or not fully completed.
Paid $500+
Rhonda12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ms.Trish and her team help me maintain the cleanliness of our home biweekly and assist me with laundry services weekly.
They are always prompt, extremely thorough, and very respectful of our home.
Coming home to a clean home that smells fresh is the best feeling. Worth every penny!
CharlesLocal Guide · 142 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
Fee structure was opaque, their estimate was way off AND the math on their invoice was incorrect, and one worker left half an hour ahead of schedule (with no change to my rates). Not worth the hassle; I'd rather work with people who communicate transparently & professionally.
EDIT: AFTER I paid the invoice they…
Paid $500+OverpricedMoving-related cleaning
HollyLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I've been having some serious struggles with my room with depression and injuries just constantly setting me back. I was barely keeping up with the common areas of my house and I finally had to just bite the bullet and ask for help! And Omg Emma was so nice and so understanding and I can't appreciate her help…
Paid $100–150Great priceService not listed
L3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Above and Beyond Cleaning Services truly lives up to the name. Chloe did an exceptional job and my home felt like a hotel when she was finished. The thoughtful details stood out immediately, from the neatly folded blankets to the dish towels folded into bows. Every space felt clean, calm, and cared for.
This was my…
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
VeryTucker GrimleyLocal Guide · 29 reviewsiTotal number of Google reviews VeryTucker has written across all businesses on Google Maps, not just this one.
We have been using this service for both a deep clean as well as monthly maintenance cleanings. The people working for this company work very hard to make our home shine and are very nice and trustworthy. We can't reccomend them enough!
Price assessment: Reasonable price
Services: Standard cleaning, Deep clean
Jarrod Langehaug3 reviewsiTotal number of Google reviews Jarrod has written across all businesses on Google Maps, not just this one.
I used this company 2 times, the first time was great! The second time was a bit of a let done. Some tasks that were requested were either skipped over or not fully completed.
Price: $500+
Response from the owner · 3 weeks ago
Hi Jarrod, thank you for sharing your experience with us for your priority clean & that there was a misunderstanding with the wording in your requested items. I hope that by us returning tomorrow to fix the missed area that you will give us the opportunity to earn a 5 star from you.
Rhonda Smith12 reviewsiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
Ms.Trish and her team help me maintain the cleanliness of our home biweekly and assist me with laundry services weekly.
They are always prompt, extremely thorough, and very respectful of our home.
Coming home to a clean home that smells fresh is the best feeling. Worth every penny!
Price assessment: Reasonable price
Price: $100–150
Services: Standard cleaning, General housekeeping, Deep clean
deirdre nyquist13 reviewsiTotal number of Google reviews deirdre has written across all businesses on Google Maps, not just this one.
The first time I had Above and Beyond was about 10 days ago. 3 ladies came and did a much needed DEEP clean! The house felt like a completely different home when they were through!
Today was my first weekly cleaning and Brooklyn was easy and a complete joy to have in our home. She did an amazing job and did not miss a single detail, even being here on her own today♥️
Chris Cayde3 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Ciehrrah, Lily, and Brooklyn worked miracles, straight MIRACLES in my house. Worth. Every. Single. Cent. The level of detail and dedication of their efforts is phenomenal.
Price assessment: Great price
Services: Standard cleaning, Deep clean
Emma JV4 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
I recently had my home cleaned by Above and Beyond Cleaning, and the experience was outstanding. The team was professional, thorough, and paid close attention to detail. They went above and beyond to make sure every room was spotless, and my home felt fresh and welcoming when they were finished.
I was especially impressed with their communication throughout the entire process. They were responsive, friendly, and kept me informed every step of the way, which made scheduling and coordinating services easy and stress-free. Their pricing was also fair, transparent, and provided excellent value for the quality of work received.
It’s clear they take pride in what they do and genuinely care about customer satisfaction. I would highly recommend Above and Beyond Cleaning to anyone looking for reliable, high-quality cleaning services with great customer service and reasonable pricing. Thank you for the excellent job!
Charles Matthew SmitLocal Guide · 142 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Fee structure was opaque, their estimate was way off AND the math on their invoice was incorrect, and one worker left half an hour ahead of schedule (with no change to my rates). Not worth the hassle; I'd rather work with people who communicate transparently & professionally.
EDIT: AFTER I paid the invoice they sent me an itemized list of three rooms substantially uncleaned after they had gotten me to authorize an extra $260 of cleaning. There are only 8 rooms in my house. This is essentially fraud.
Price assessment: Overpriced
Price: $500+
Services: Moving-related cleaning
Response from the owner · 4 months ago
This is inaccurate. We maintained communication with you throughout the entire cleaning process. When our team arrived, it became immediately apparent that the condition of the home would require significantly more time than originally estimated. As discussed, our estimate clearly states that it is an estimate only and that any labor exceeding the estimated time is billed at our hourly rate. You agreed to these terms when accepting our digital service agreement on 5/26/26.
At 2:36 PM, after being informed that additional time would be required, you authorized up to four additional labor hours. Our GPS and timekeeping records show that all technicians remained on site and working until their assigned departure times. Because team members arrived and departed at different times throughout the day, all labor was tracked individually and billed accurately to the minute based on each technician's actual time worked in the home.
Regarding the invoice discrepancy, the difference was a simple clerical typo of $0.40 versus $0.10. Once brought to our attention, we immediately offered to leave the $0.30 difference at the property. You chose to have the invoice corrected, and the adjustment was made promptly.
Additionally, our final service report documented areas that were not fully completed, including three windows with existing damage & mold, some flooring mopped, vacuuming needed in living room, and minimal work remaining in the oven. We also maintain before and after photographs of all properties to document the condition of the home and the work performed.
While we understand that not every customer will be satisfied, we stand behind the work completed. The team worked diligently throughout the day under challenging conditions and completed a substantial amount of cleaning within the time that was authorized. We are proud of the effort our technicians put into your home and the results achieved.
We wish you all the best moving forward and thank you for the opportunity to serve you.
Holly BlackwellLocal Guide · 18 reviewsiTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
I've been having some serious struggles with my room with depression and injuries just constantly setting me back. I was barely keeping up with the common areas of my house and I finally had to just bite the bullet and ask for help! And Omg Emma was so nice and so understanding and I can't appreciate her help more!!!! She didn't judge me or anything she just came in and got right to work and was super fast! Both Danielle (the owner) and Emma were such a treat to work with and I definitely recommend them for any service you need!!!
Price assessment: Great price
Price: $100–150
Services: Service not listed
Response from the owner · 5 months ago
Thanks so much for the glowing review! We are so happy to help and hope that you can get some much needed recovery rest.
We look forward to working with you again in the future!
Yanet1 reviewiTotal number of Google reviews Yanet has written across all businesses on Google Maps, not just this one.
Don'tUse YourRealNameLocal Guide · 30 reviewsiTotal number of Google reviews Don'tUse has written across all businesses on Google Maps, not just this one.
