Auto body shop · Hartford, CT · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%87+6.2Craft & service penalty94−0.6Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#76 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 49%
4.8★★★★★402 Google reviews · 24 photos
93%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate AC Automotive 4.8 out of 5 based on 402 reviews, with the owner responding to 78 percent of them. Customers frequently praise the shop for professional body work, paint blending, friendly staff, and seamless coordination with insurance and rental companies. However, recurring criticisms in lower-rated reviews highlight significant delays beyond estimated timelines, poor communication regarding repair status, and instances of property damage or carelessness during the repair process.
Google rating: 4.8 out of 5 from 402 reviews (93% five-star).
Reviews on this page: 402 Google reviews (273 with written comments, 6 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: August 28, 2026.
Service: Auto Repair Shop serving Hartford, Connecticut.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
AC Automotive IncAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AC Automotive Inc: 83/100 on this factor. Category median: 87.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AC Automotive Inc: 76/100 on this factor. Category median: 83.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AC Automotive Inc: 94/100 on this factor. Category median: 99.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AC Automotive Inc: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AC Automotive Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AC Automotive Inc: 87/100 on this factor. Category median: 59.A
87
Bar = this company · dark tick = category median.
Star ratings
402 Google reviews we collected
4.8of 5
5 stars37593%
4 stars123%
3 stars10%
2 stars51%
1 star92%
Praise vs complaints
Phrases our text analysis found in 273 written reviews
96%praise
Praise42596%
Complaints194%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price433%
Reasonable867%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12027%
Staff & attitude9822%
Would recommend7818%
Speed & response5412%
Communication368%
Price & value368%
Honesty & trust225%
What customers talk about
We read 273 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Automotive from a previous accident my wife got into 7 years ago- because they were fantastic and do amazing work.”
“The front desk lady was probably one of the worst people to work with.”
“Very helpful, explained everything quickly and happy to help.”
“First the lady answering the phone was very rude she just sent me a link not even listening to what I needed.”
“I highly recommend this business without reservation.”
“…e at this establishment and we are advising our friends and family to avoid this place as well.…”
“They have been consistently reliable, honest and on time with all repairs performed for me.”
“AC Automotive was easy to work with for our autobody work after an accident.”
“They did a great job on my car and pricing was very reasonable.”
“Meanwhile I have incurred $800 in rental car costs at my own expense.”
“Great people and they doa great job and are reliable 👍”
“SUCH A SCAM.”
People customers mention
Aldo14 reviews
Nicole10 reviews
Guy10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired AC Automotive Inc for 7 kinds of job. Pick one to see what they paid and said.
HasanLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I was rear ended violently on December 5th, 2025 and the impact lit up all my warning alarms and compromised my bumper.
AC Automotive gave me an appointment for January 28, 2026 and, after examining the damage and replacements parts required, told me to brace for a call to bring the car back when the order arrives.…
JesúsLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★
It took a long time to complete the job, but the quality of the work was good. The paint blending was about an 8/10. However, the customer experience could be improved. I had to follow up several times during the process because they didn’t provide updates, so you need to plan your rental and time accordingly.
Alex11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Very helpful, explained everything quickly and happy to help. Front desk was helpful with my schedule. Very happy with the work as well. Great job.
Reasonable priceBody & Trim
jacob4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I remembered A.C. Automotive from a previous accident my wife got into 7 years ago- because they were fantastic and do amazing work.
So when I was struck by a vehicle in October of 2025 they were my first and only choice. And guess what? They are still the best and do amazing work!
You will not go wrong trusting they will take care of you.
Thanks Nicole!!
Reasonable pricePaintingBody & Trim
Michael6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I’ve been a customer of AC Auto for 40 years. They have been consistently reliable, honest and on time with all repairs performed for me. I highly recommend this business without reservation.
Great priceTiresPaintingBody & Trim
Foodie5starR8erLocal Guide · 54 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Brought my car there for a fender bender and it came out fantastic. Paint was blended amazingly and there was no orange peel anywhere. Car was clean and looking brand new almost. Definitely give this place a try if you are lookin for an auto body place.
I was rear ended violently on December 5th, 2025 and the impact lit up all my warning alarms and compromised my bumper.
AC Automotive gave me an appointment for January 28, 2026 and, after examining the damage and replacements parts required, told me to brace for a call to bring the car back when the order arrives.
February 18th, 2026, I received the call & text and drove up the car to their shop.
Two weeks later, on March 5th, 2026, as promised, my car was fixed as good as new.
I’m not the first customer to speak highly of this facility and, hopefully, won’t be the last.
Thank you for caring.
Response from the owner · a month ago
Hi, Hasan. We appreciate the kind words and are glad we could provide you with a positive experience!
Richard Lee5 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Hi, Necee. Thank you so much for leaving us a stellar review!
Jesús Antonio Morillo GomezLocal Guide · 26 reviewsiTotal number of Google reviews Jesús has written across all businesses on Google Maps, not just this one.
It took a long time to complete the job, but the quality of the work was good. The paint blending was about an 8/10. However, the customer experience could be improved. I had to follow up several times during the process because they didn’t provide updates, so you need to plan your rental and time accordingly.
Response from the owner · 8 months ago
Hi, Jesús. Your feedback is highly appreciated. Thank you for the review!
Alex Merida11 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
I remembered A.C. Automotive from a previous accident my wife got into 7 years ago- because they were fantastic and do amazing work.
So when I was struck by a vehicle in October of 2025 they were my first and only choice. And guess what? They are still the best and do amazing work!
You will not go wrong trusting they will take care of you.
Thanks Nicole!!
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · 10 months ago
Hi, Jacob. Your feedback is highly appreciated. Thank you for the review!
Michael Gualtieri6 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I’ve been a customer of AC Auto for 40 years. They have been consistently reliable, honest and on time with all repairs performed for me. I highly recommend this business without reservation.
Price assessment: Great price
Services: Tires, Painting, Body & Trim
Response from the owner · 10 months ago
Hi, Michael. We appreciate the kind words and are glad we could provide you with a positive experience!
jeff starkLocal Guide · 5 reviewsiTotal number of Google reviews jeff has written across all businesses on Google Maps, not just this one.
