Pest control service · Krum, TX · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%96+6.8Craft & service penalty96−0.4Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 66 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 88%
5.0★★★★★2,075 Google reviews · 21 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
$96typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Adams Exterminating five out of five stars based on two thousand seventy-five reviews, noting that the owner responds to eighty-nine percent of feedback. Customers frequently praise the company’s punctuality, professional communication, and thorough treatment of pests like ants, rats, and spiders in residential and commercial properties. However, a minority of low-star reviews describe missed appointments, lack of follow-up calls, and concerns about pricing or service effectiveness.
Google rating: 5.0 out of 5 from 2,075 reviews (99% five-star).
Reviews on this page: 2,075 Google reviews (1,887 with written comments, 4 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 8, 2026.
Service: Bed Bug Exterminator serving Krum, Texas.
Data from Google, last updated October 27, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Adams ExterminatingBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Adams Exterminating: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Adams Exterminating: 98/100 on this factor. Category median: 92.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Adams Exterminating: 96/100 on this factor. Category median: 96.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Adams Exterminating: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Adams Exterminating: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Adams Exterminating: 96/100 on this factor. Category median: 94.A
96
Bar = this company · dark tick = category median.
Star ratings
2,075 Google reviews we collected
5.0of 5
5 stars2,05399%
4 stars141%
3 stars10%
2 stars00%
1 star70%
Praise vs complaints
Phrases our text analysis found in 1,887 written reviews
99%praise
Praise3,19299%
Complaints251%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price10641%
Reasonable13351%
Overpriced10%
Not sure208%
$96-11% vs typical bed bug exterminators
Middle half of what 149 customers paid ($76–$139) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,18537%
Quality & results82025%
Speed & response45314%
Would recommend36311%
Communication1906%
Honesty & trust1444%
Price & value622%
What customers talk about
We read 1,887 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very professional, friendly, and did a great job.”
“I don't know how someone could give them 5 stars when they are that unprofessional.”
“Always does a thorough job and asked if there are any problem areas.”
“Second thing, when I say its a bit ridiculous that they messed up and now I have to wait another week because they cant show up at the scheduled time.”
“He is quick to respond, professional and always follows up to make sure that my issue has been resolved.”
“They never showed nor Called to notify.”
“I really appreciate his hard work and would definitely recommend Mark to anyone needing pest control services.”
“Thirdly, I would never recommend this company to anyone.”
“He took the time to explain everything and made sure the job was done right.”
“We have a 2 story home, and they have even been able to spray high on the hard to reach places to prevent wasps from building their nests on the eaves.”
“I appreciate the reliable service and would gladly recommend them!”
“I found pricing to be reasonable and would highly recommend.”
People customers mention
Martell110 reviews
West80 reviews
Denton50 reviews
Randy49 reviews
Carl47 reviews
David46 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Adams Exterminating for 8 kinds of job. Pick one to see what they paid and said.
Margarete9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Adams Exterminating Company has been my go-to for years. My current technician, Jeremy, is always courteous and efficient. I appreciate the reliable service and would gladly recommend them!
Leo4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jeremy Reynolds goes above and beyond. Personable, helpful and gets the job done.
Paid $60–80Great priceHornet & wasp exterminationRodent exterminationSpider extermination
Alexa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Daronte was very friendly he answered all my questions and explained everything to me in detail.
Paid $180–200Great priceHornet & wasp exterminationRodent extermination
Lisa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Daronte is always cheerful and polite. He asks if I have any specific areas that need treated. I pay a monthly fee. They check to make sure the termite traps have bait in them, spray for insects and bugs and check for ant hills. I have used Adam’s for years and am very happy with their service.
Paid $60–80Reasonable priceGeneral pest inspection
Jadarius10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My tech Daronte was amazing and timely and helpful have not seen a bug since he left thank you
Paid $60–80Reasonable priceHornet & wasp exterminationRodent extermination
Rachel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Daronte did an amazing job with our pest problem! He was super professional and friendly. Our house has been totally pest-free since his visit. Highly recommend
Paid $40–60Reasonable priceHornet & wasp extermination
Whoever answers there phones, should learn how to work in customer service.
First thing, when I reschedule an appointment. And they tell me its been rescheduled tor 10/1 at 1pm. I assume they are going to follow through with that. And NOT show up when they were originally scheduled 9/29 at 10am. And they wonder why no one was here. Maybe because normal people work Monday thru Friday.
Second thing, when I say its a bit ridiculous that they messed up and now I have to wait another week because they cant show up at the scheduled time. You don't call me rude. Being rude is not showing up when you were scheduled(10/1 at 1pm). Literally called within 5 minutes of DCPM sending me a text, telling me when my appointment was, to reschedule it. And I talked to an older woman last Friday to get that rescheduled.
Thirdly, I would never recommend this company to anyone. I have to wait an entire week now. BECAUSE OF YALLS NEGLIGENCE and failure to use your listening devices(ears). And lack of competent computer inputting of data(the rescheduled appointment entry).
And finally the 4th issue, I can see why yall work so closely with Denton County Property Management. Slumlords love working with the lowest of the low.
Response from the owner · 2 weeks ago
Thank you for your feedback. We work hard to do things the right way and take good care of customers. We apologize that things were not handled in a more satisfactory manner for you and we will do all we can going forward to provide the best service possible - both from our field staff and office staff. Thank you again for your sharing your experience.
Lisa Dickson1 reviewiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Mark was an awesome technician! He was very professional, friendly, and did a great job. He took the time to explain everything and made sure the job was done right. I really appreciate his hard work and would definitely recommend Mark to anyone needing pest control services.
Response from the owner · 3 weeks ago
Thank you very much - appreciate it!
Bobby Rogers1 reviewiTotal number of Google reviews Bobby has written across all businesses on Google Maps, not just this one.
Mark with Adam’s is my go to for all pest control services. He is quick to respond, professional and always follows up to make sure that my issue has been resolved. Highly recommend!!
Price assessment: Great price
Services: Rodent extermination, General pest inspection, Ant extermination
Pest type: Ants
Response from the owner · 3 weeks ago
Thank you so much for the kind review and for your business - we appreciate both!
Lindsey KerrLocal Guide · 45 reviewsiTotal number of Google reviews Lindsey has written across all businesses on Google Maps, not just this one.
Adams Exterminating Company has been my go-to for years. My current technician, Jeremy, is always courteous and efficient. I appreciate the reliable service and would gladly recommend them!
Price assessment: Reasonable price
Price: $80–100
Services: Bug & insect extermination
Pest type: Ants, Spiders, Other
Response from the owner · 4 weeks ago
Very happy to hear it! Thank you so much for your business over the years and for taking the time to leave us a review!
Megan Gilbreath1 reviewiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
