Jessica L. Aikey
Review from Google · view on GoogleNick and Chris were great!!! Very nice and accommodating to work with. Highly recommend ⭐️⭐️⭐️⭐️⭐️
- Price assessment: Reasonable price
- Services: Brakes, Service not listed
Adirondack Tire & Service
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%63+4.5Craft & service penalty97−0.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 78 tire shopsPosition by Experts Score among all companies we track in this category. · better than 86%
4.9 ★★★★★ 633 Google reviews · 24 photos
94%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
12%reviews answered by the owner
Oct 2026latest review
Adirondack Tire & Service at a glance
Customers frequently cite fast turnaround times, fair pricing, and friendly staff as primary reasons for their high satisfaction with tire repairs and routine maintenance. Recurring themes include the shop's ability to accommodate urgent requests and provide honest service without excessive upselling. However, a small number of reviews highlight concerns regarding unexpected price discrepancies, communication delays during repairs, and instances where requested services were not completed as specified.
- Google rating: 4.9 out of 5 from 633 reviews (94% five-star).
- Reviews on this page: 633 Google reviews (404 with written comments, 9 with photos).
- Owner responses: the business replied to 12% of reviews.
- Most recent review: October 25, 2026.
- Service: Tire Shop serving Rutland, Vermont.
Data from Google, last updated October 26, 2026.
Score profile vs other tire shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Adirondack Tire & Service: 93/100 on this factor. Category median: 83.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Adirondack Tire & Service: 88/100 on this factor. Category median: 81.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Adirondack Tire & Service: 97/100 on this factor. Category median: 99.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Adirondack Tire & Service: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Adirondack Tire & Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Adirondack Tire & Service: 63/100 on this factor. Category median: 34.B
63
Bar = this company · dark tick = category median.
Star ratings
633 Google reviews we collected
- 5 stars59294%
- 4 stars223%
- 3 stars41%
- 2 stars20%
- 1 star132%
Praise vs complaints
Phrases our text analysis found in 404 written reviews
- Praise51698%
- Complaints92%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price15761%
- Reasonable9838%
- Overpriced10%
- Not sure31%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude12925%
- Speed & response11822%
- Quality & results10720%
- Price & value7715%
- Would recommend5210%
- Honesty & trust285%
- Communication143%
What customers talk about
We read 404 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are fair, they are courteous, they will not upsell you.”
“Addition: Once again, they got me right in and took care of me right away, even on the weekend.”
“They always do great job, have had a lot of mechanical work done there and they’re always the most affordable and HONEST option!”
“Fast inspection, great price , completely satisfied!”
“Everywhere else in Rutland will jerk you around and try to over charge you for parts you dont need or could get cheaper else where and outrageous labor.”
“They’re a Rutland institution and I recommend them over any other shop in Rutland.”
“I have used Adirondack for tires many times in the past, and I have never had an issue, but I will not return after this.”
“They are honest, and took the time to explain what they do.”
“Lance was helpful and explained everything to me in detail as always”
People customers mention
- Lance 17 reviews
- Marty 15 reviews
- Chris 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Adirondack Tire & Service for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Jessica19 hours ago★★★★★
Nick and Chris were great!!! Very nice and accommodating to work with. Highly recommend ⭐️⭐️⭐️⭐️⭐️
Reasonable priceBrakesService not listed
SusanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Amazing service. They go above and beyond! Marnie and his team are top notch! Thanks again guys! We will be back!
Great priceTiresGeneral repairs & maintenanceTire rotations
George2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Got me right in for service and helped when no one else in town would. All I needed was one tire changed before it went completely flat again and they helped me out. They always do great job, have had a lot of mechanical work done there and they’re always the most affordable and HONEST option! Addition: Once again,…
Great priceTires
ThomasLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Winter tires are better than bald tires. 2wd is no problem in Vermont with the right set up.
Reasonable priceGeneral repairs & maintenance
Nate1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Guys helped us out in a jam with our trencher tire that needed to be repaired. In and out promptly.
Tires
SandroLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great exceptional. Service got me in two seconds. Did everything they need to very easy. Nick and Chris were great!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 186 | — |
| General repairs & maintenance | 44 | — |
| Vehicle Inspection | 32 | — |
| Steering & suspension repair | 32 | — |
| Oil change | 30 | — |
| Wheel alignment | 20 | — |
| Brakes | 18 | — |
| Auto brake repair | 15 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 633 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Susan PoroLocal Guide · 15 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service. They go above and beyond! Marnie and his team are top notch! Thanks again guys! We will be back!
- Price assessment: Great price
- Services: Tires, General repairs & maintenance, Tire rotations, Oil change
George Becker2 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGot me right in for service and helped when no one else in town would. All I needed was one tire changed before it went completely flat again and they helped me out. They always do great job, have had a lot of mechanical work done there and they’re always the most affordable and HONEST option! Addition: Once again, they got me right in and took care of me right away, even on the weekend. These guys rock! Only place I’ll go in Rutland
- Price assessment: Great price
- Services: Tires
Leigh MacDonald2 reviewsTotal number of Google reviews Leigh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience! Excellent customer service
Billy Ferris2 reviewsTotal number of Google reviews Billy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service. Great staff!
Brian Gurney1 reviewTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful. Thanks for everything.
- Price assessment: Great price
- Services: Tires
David ChawkLocal Guide · 2 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service!
Cary Gardner3 reviewsTotal number of Google reviews Cary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat shop!
Brody Houseman5 reviewsTotal number of Google reviews Brody has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood prices and solid service!
- Price assessment: Reasonable price
- Services: General repairs & maintenance
Brandon Falcon2 reviewsTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat and fast same day service
Business details
- Address: 55 Strongs Ave, Rutland, VT 05701
- Phone: (802) 772-8043
- Website: mavis.com
- Service area: Rutland, VT