ADRIUM service solutions logo

ADRIUM service solutions

HVAC contractor · Antioch, CA · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty89−1.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 17 microwave repair servicesPosition by Experts Score among all companies we track in this category. · better than 94%
5.0 ★★★★★ 190 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$372typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

ADRIUM service solutions at a glance

Google reviewers rate Adrium Service Solutions five stars based on 190 reviews, with the owner responding to 99% of comments. Customers frequently cite punctuality, professional communication, transparent pricing, and efficient repairs for appliances like refrigerators, washers, and dryers. Technicians are described as knowledgeable and flexible, often providing clear options without pressure. One low-star review criticized the company for rudely ending a call regarding a range hood, stating they only service household appliances.

  • Google rating: 5.0 out of 5 from 190 reviews (99% five-star).
  • Reviews on this page: 190 Google reviews (159 with written comments, 7 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Microwave Repair Service serving Antioch, California.

Data from Google, last updated October 25, 2026.

Score profile vs other microwave repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

Satisfaction98Reliability97Craft & service89Value100Momentum100Replies to reviews–Satisfaction: 98 (median 87)Reliability: 97 (median 84)Craft & service: 89 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)
ADRIUM service solutionsMicrowave Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ADRIUM service solutions: 98/100 on this factor. Category median: 87.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ADRIUM service solutions: 97/100 on this factor. Category median: 84.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ADRIUM service solutions: 89/100 on this factor. Category median: 97.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ADRIUM service solutions: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ADRIUM service solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
–

Bar = this company · dark tick = category median.

Star ratings

190 Google reviews we collected

  • 5 stars18899%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 159 written reviews

  • Praise36399%
  • Complaints41%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1239%
  • Reasonable1858%
  • Overpriced00%
  • Not sure13%
$372+23% vs typical microwave repair services

Middle half of what 23 customers paid ($251–$502) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Speed & response9225%
  • Staff & attitude7721%
  • Quality & results5515%
  • Would recommend5415%
  • Price & value3510%
  • Communication288%
  • Honesty & trust267%

What customers talk about

We read 159 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “No complaints, he helped me fix up my washer super quick.”
  • “Fast, knowledgeable, and clearly knew exactly what they were doing.”
  • “Exceptional service, was able to repair and deal with a difficult fix with ease for my GE Monogram Fridge.”
    “He had to try 4 different computer "boards" before finding the one that was not working.”
  • “I highly recommend adding them to your trusted vendor list for repairs.”
  • “Andrew showed up on time, installed our thermostat same day and was pleasant, knowledgeable and fair.”
  • “We had an excellent experience with our technician Sam, who was communicative and professional.”
  • “The diagnosis was spot on, pricing was transparent, and the depth of knowledge coupled with experience was impressive.”

People customers mention

  • Andrew 24 reviews
  • Danny 5 reviews
  • Sam 4 reviews
  • Andy 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired ADRIUM service solutions for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Cyndi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Stan arrived ahead of schedule which was great and he diagnosed and fixed our LG washer at the appointment. Great technician, great service. Thank you Stan!

Paid $400–600Reasonable priceWashing machine repair
J3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Exceptional service, was able to repair and deal with a difficult fix with ease for my GE Monogram Fridge. Highly recommend.

Paid $200–400Great price
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We have a Bunn Crescendo that wasn't operating properly. They determined it needed an annual PM kit and now it is running well

Paid $800–1,000Not sureService not listed
Amy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Sam was prompt, professional, and was flexible on our options. He did not pressure us on our decision to repair vs replace which I appreciate!

Paid $400–600Reasonable priceWashing machine repair
Jeffrey11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Arrived on time. Cleaned fridge and shelves thoroughly. Replaced air and water filters and took old ones back to recycle. Price was about $200 less than competitor.

Paid $400–600Reasonable priceRefrigerator/freezer repair
Samat4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We got issue with refrigerator. Technician Sam from Adrium Service came and fix the same day.

Customer photo from Samat's review
Paid $400–600Great priceRefrigerator/freezer repair

Photos

Customer reviews

5.0 ★★★★★ 190 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Cyndi Pedrazzi7 reviewsTotal number of Google reviews Cyndi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stan arrived ahead of schedule which was great and he diagnosed and fixed our LG washer at the appointment. Great technician, great service. Thank you Stan!

  • Price assessment: Reasonable price
  • Price: $400–600
  • Services: Washing machine repair
Response from the owner · 4 days ago

Cyndi, thank you so much for your kind feedback!

Concord Ujitime1 reviewTotal number of Google reviews Concord has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

very professional and always on time The technician Mr Stain is very friendly and acknowledged, help us to find and fix the problem with lower cost option

Response from the owner · 2 weeks ago

Concord, thank you so much for your kind review!

J M3 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Exceptional service, was able to repair and deal with a difficult fix with ease for my GE Monogram Fridge. Highly recommend.

  • Price assessment: Great price
  • Price: $200–400
Response from the owner · 3 weeks ago

John, thank you so much for your kind feedback!

Jonah C3 reviewsTotal number of Google reviews Jonah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sam was super helpful, very easy to schedule. No complaints, he helped me fix up my washer super quick. Would recommend!

  • Price assessment: Great price
  • Services: Dishwasher repair
Response from the owner · 4 weeks ago

Jonah, thank you so much for your kind feedback!

Nikki1 reviewTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Service was great, finished quick

  • Price assessment: Reasonable price
  • Price: $200–400
  • Services: Dishwasher repair
Response from the owner · a month ago

Thank you so much Nikki!

Cong Liu1 reviewTotal number of Google reviews Cong has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely amazing!!

  • Price assessment: Reasonable price
  • Price: $200–400
  • Services: Dishwasher repair
Response from the owner · a month ago

Thank you so much, Cong 🙏

Dmitry Lebedev1 reviewTotal number of Google reviews Dmitry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely awesome service! They fixed my Sub-Zero refrigerator like true professionals. Fast, knowledgeable, and clearly knew exactly what they were doing. Everything is working perfectly now. Highly recommend!

Response from the owner · a month ago

Dmitry, thank you so much for your kind feedback!

alice xiang3 reviewsTotal number of Google reviews alice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had an excellent experience with our technician Sam, who was communicative and professional. He diagnosed and resolved our issue quickly and was careful to leave the workspace tidy as well.

Response from the owner · a month ago

Than you for your kind feedback Alice!

Eric3 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have a Bunn Crescendo that wasn't operating properly. They determined it needed an annual PM kit and now it is running well

  • Price assessment: Not sure
  • Price: $800–1,000
  • Services: Service not listed
Response from the owner · a month ago

Eric, thank you so very much for your kind feedback!

Robert Falco2 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Andrew showed up on time, installed our thermostat same day and was pleasant, knowledgeable and fair. Great job all around!!!

Response from the owner · a month ago

Robert, I truly appreciate your thoughtful feedback. It was an absolute delight working with you!

ADRIUM service solutions on Google Maps →

Business details