HVAC contractor · Antioch, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty89−1.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 17 microwave repair servicesiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★190 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$372typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Adrium Service Solutions five stars based on 190 reviews, with the owner responding to 99% of comments. Customers frequently cite punctuality, professional communication, transparent pricing, and efficient repairs for appliances like refrigerators, washers, and dryers. Technicians are described as knowledgeable and flexible, often providing clear options without pressure. One low-star review criticized the company for rudely ending a call regarding a range hood, stating they only service household appliances.
Google rating: 5.0 out of 5 from 190 reviews (99% five-star).
Reviews on this page: 190 Google reviews (159 with written comments, 7 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 20, 2026.
Service: Microwave Repair Service serving Antioch, California.
Data from Google, last updated October 25, 2026.
Score profile vs other microwave repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
ADRIUM service solutionsMicrowave Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ADRIUM service solutions: 98/100 on this factor. Category median: 87.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ADRIUM service solutions: 97/100 on this factor. Category median: 84.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ADRIUM service solutions: 89/100 on this factor. Category median: 97.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ADRIUM service solutions: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ADRIUM service solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
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Bar = this company · dark tick = category median.
Star ratings
190 Google reviews we collected
5.0of 5
5 stars18899%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 159 written reviews
99%praise
Praise36399%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1239%
Reasonable1858%
Overpriced00%
Not sure13%
$372+23% vs typical microwave repair services
Middle half of what 23 customers paid ($251–$502) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response9225%
Staff & attitude7721%
Quality & results5515%
Would recommend5415%
Price & value3510%
Communication288%
Honesty & trust267%
What customers talk about
We read 159 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“No complaints, he helped me fix up my washer super quick.”
“Fast, knowledgeable, and clearly knew exactly what they were doing.”
“Exceptional service, was able to repair and deal with a difficult fix with ease for my GE Monogram Fridge.”
“He had to try 4 different computer "boards" before finding the one that was not working.”
“I highly recommend adding them to your trusted vendor list for repairs.”
“Andrew showed up on time, installed our thermostat same day and was pleasant, knowledgeable and fair.”
“We had an excellent experience with our technician Sam, who was communicative and professional.”
“The diagnosis was spot on, pricing was transparent, and the depth of knowledge coupled with experience was impressive.”
People customers mention
Andrew24 reviews
Danny5 reviews
Sam4 reviews
Andy4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ADRIUM service solutions for 8 kinds of job. Pick one to see what they paid and said.
Cyndi7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Stan arrived ahead of schedule which was great and he diagnosed and fixed our LG washer at the appointment. Great technician, great service. Thank you Stan!
J3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Exceptional service, was able to repair and deal with a difficult fix with ease for my GE Monogram Fridge. Highly recommend.
Paid $200–400Great price
Eric3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We have a Bunn Crescendo that wasn't operating properly. They determined it needed an annual PM kit and now it is running well
Paid $800–1,000Not sureService not listed
Amy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sam was prompt, professional, and was flexible on our options. He did not pressure us on our decision to repair vs replace which I appreciate!
Jeffrey11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Arrived on time. Cleaned fridge and shelves thoroughly. Replaced air and water filters and took old ones back to recycle. Price was about $200 less than competitor.
Samat4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We got issue with refrigerator. Technician Sam from Adrium Service came and fix the same day.
Stan arrived ahead of schedule which was great and he diagnosed and fixed our LG washer at the appointment. Great technician, great service. Thank you Stan!
Price assessment: Reasonable price
Price: $400–600
Services: Washing machine repair
Response from the owner · 4 days ago
Cyndi, thank you so much for your kind feedback!
Concord Ujitime1 reviewiTotal number of Google reviews Concord has written across all businesses on Google Maps, not just this one.
very professional and always on time
The technician Mr Stain is very friendly and acknowledged, help us to find and fix the problem with lower cost option
Response from the owner · 2 weeks ago
Concord, thank you so much for your kind review!
J M3 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Absolutely awesome service! They fixed my Sub-Zero refrigerator like true professionals. Fast, knowledgeable, and clearly knew exactly what they were doing. Everything is working perfectly now. Highly recommend!
Response from the owner · a month ago
Dmitry, thank you so much for your kind feedback!
alice xiang3 reviewsiTotal number of Google reviews alice has written across all businesses on Google Maps, not just this one.
We had an excellent experience with our technician Sam, who was communicative and professional. He diagnosed and resolved our issue quickly and was careful to leave the workspace tidy as well.
Response from the owner · a month ago
Than you for your kind feedback Alice!
Eric3 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.