Frank Beltran1 reviewTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThere #1 when it comes to trust and service.
Aerocool Appliance Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%79+54.7Reliability 31%72+22.2Craft & service penalty96−0.4Experts Score= 76Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#76 of 98 appliance repairPosition by Experts Score among all companies we track in this category. · better than 23%
4.8 ★★★★★ 20 Google reviews
95%five-star reviews
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
Oct 2023latest review
Aerocool Appliance Repair at a glance
Customers describe Aerocool Appliance Repair as providing punctual, efficient service with reasonable pricing for refrigerator and dryer repairs. Reviewers frequently note quick response times, accurate diagnostics, and professional conduct, often highlighting the technician's honesty and willingness to troubleshoot issues over the phone. However, one recurring criticism involves a lack of communication, with a customer reporting no return call after waiting several days following an initial inquiry.
- Google rating: 4.8 out of 5 from 20 reviews (95% five-star).
- Reviews on this page: 20 Google reviews (17 with written comments).
- Owner responses: the business replied to 5% of reviews.
- Most recent review: October 12, 2023.
- Service: Appliance Repair serving El Monte, California.
Data from Google, last updated November 3, 2026.
Score profile vs other appliance repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aerocool Appliance Repair: 79/100 on this factor. Category median: 90.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aerocool Appliance Repair: 72/100 on this factor. Category median: 86.B
72
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Aerocool Appliance Repair: 96/100 on this factor. Category median: 96.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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Bar = this company · dark tick = category median.
Star ratings
20 Google reviews we collected
- 5 stars1995%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star15%
Praise vs complaints
Phrases our text analysis found in 17 written reviews
- Praise3397%
- Complaints13%
Topic share
How often each topic comes up in the written reviews
- Speed & response824%
- Price & value824%
- Quality & results618%
- Staff & attitude515%
- Honesty & trust412%
- Would recommend39%
What customers talk about
We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Immediately identified the problem with my LG refrigerator and fixed it for a very reasonable price!”
“I highly recommend this guy, Steve, who fixed my dryer in a few minutes at a very reasonable cost!”
“Awesome experience the technician was professional and very experienced.”
“He was on time, knowledgeable and fixed my fridge in less than an hour.”
“There #1 when it comes to trust and service.”
“I definitely recommend if ,I could give 10 stars I would.”
People customers mention
- Steve 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Aerocool Appliance Repair for 2 kinds of job. Pick one to see what they paid and said.
Recent reviews
R.Local Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★
I called 5/15/23, a Monday. It's 5/21, Sunday and I have yet to hear back. 😥 On vacation? Too busy to make a short acknowledging return call? Maybe no longer in business? I just don't know... time will tell.
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Great experience with Steve..Arrived on time. Diagnosed issue, fixed and out within an hour. Highly recommended and very reasonably priced.
Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
DrLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Intelligent. Diagnosed the problem correctly. Honest and good soul. God bless him. Thanks Eric.
victor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Awesome experience the technician was professional and very experienced.I definitely recommend if ,I could give 10 stars I would.
Washer/dryer repair+ Professionalism
leonidesLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I highly recommend this guy, Steve, who fixed my dryer in a few minutes at a very reasonable cost!!
Dryer repair+ Punctuality
uncle9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
If you’re like me, you expect nothing but the best. Steve did just that. If you ever have a problem with your refrigerator, it was the freezer for us, you have to call Steve. Thanks for your work Steve. You’re the only one we’ll call.
Freezer repairRefrigerator repair
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator repair | 2 | $196–$435 |
| Dryer repair | 2 | $176–$359 |
Compare with
Customer reviews
4.8 ★★★★★ 20 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
R. SalyerLocal Guide · 12 reviewsTotal number of Google reviews R. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI called 5/15/23, a Monday. It's 5/21, Sunday and I have yet to hear back. 😥 On vacation? Too busy to make a short acknowledging return call? Maybe no longer in business? I just don't know... time will tell.
Dennis TeschlerLocal Guide · 86 reviewsTotal number of Google reviews Dennis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas in and out under hour. Refrigerator fixed and good price
Darlene Capuano1 reviewTotal number of Google reviews Darlene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick response and excellent service.
David Regis1 reviewTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience with Steve..Arrived on time. Diagnosed issue, fixed and out within an hour. Highly recommended and very reasonably priced.
- Positive: Responsiveness, Punctuality, Professionalism
- Services: Refrigerator/freezer repair
Dr SrLocal Guide · 32 reviewsTotal number of Google reviews Dr has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIntelligent. Diagnosed the problem correctly. Honest and good soul. God bless him. Thanks Eric.
victor centeno2 reviewsTotal number of Google reviews victor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome experience the technician was professional and very experienced.I definitely recommend if ,I could give 10 stars I would.
- Positive: Professionalism
- Services: Washer/dryer repair
Response from the owner · 5 years ago
thank you
Sandy 2457Local Guide · 75 reviewsTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional Service. On time. Reasonable pricing.
leonides samaniegoLocal Guide · 8 reviewsTotal number of Google reviews leonides has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI highly recommend this guy, Steve, who fixed my dryer in a few minutes at a very reasonable cost!!
- Positive: Punctuality
- Services: Dryer repair
Lucila Flores6 reviewsTotal number of Google reviews Lucila has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good. Steve was very prompt and very efficient.
Business details
- Phone: (626) 963-7045
- Service area: El Monte, CA