iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 69 piano moversiPosition by Experts Score among all companies we track in this category. · better than 75%
4.9★★★★★506 Google reviews · 23 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$529typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Ahlgren's Transport 4.9 out of 5 based on 506 reviews, with the owner responding to 99% of them. Customers frequently praise the company for punctuality, clear communication, and careful handling of heavy items like pianos and safes. However, some low-star reviews cite inconsistent pricing, disorganization, and poor customer service as recurring issues.
Google rating: 4.9 out of 5 from 506 reviews (97% five-star).
Reviews on this page: 506 Google reviews (446 with written comments, 35 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 3, 2026.
Service: Piano Mover serving High Point, North Carolina.
Data from Google, last updated November 5, 2026.
Score profile vs other piano movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Ahlgren's TransportPiano Movers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ahlgren's Transport: 96/100 on this factor. Category median: 91.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ahlgren's Transport: 93/100 on this factor. Category median: 87.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ahlgren's Transport: 95/100 on this factor. Category median: 93.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ahlgren's Transport: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ahlgren's Transport: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ahlgren's Transport: 100/100 on this factor. Category median: 87.A
100
Bar = this company · dark tick = category median.
Star ratings
506 Google reviews we collected
4.9of 5
5 stars48997%
4 stars92%
3 stars00%
2 stars20%
1 star61%
Praise vs complaints
Phrases our text analysis found in 446 written reviews
98%praise
Praise1,02998%
Complaints172%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3241%
Reasonable4658%
Overpriced00%
Not sure11%
$529-40% vs typical piano movers
Middle half of what 56 customers paid ($293–$878) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude27927%
Speed & response23222%
Would recommend19118%
Quality & results14714%
Price & value999%
Communication687%
Honesty & trust303%
What customers talk about
We read 446 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“These guys were absolute pros from start to finish - efficient, courteous, and careful with my belongings.”
“This kind of bait-and-switch pricing is completely unacceptable and unprofessional.”
“Good communication, reliable and fast service and all at a great price!”
“Overall, the experience was marked by slow work, wasted time, damaged furniture, missing parts, unexpected pricing changes, and a complete lack of acc…”
“I'd highly recommend these guys and use them again in a heart beat!”
“I had an extremely disappointing experience with this moving company and would not recommend them to anyone.”
“Wonderful job, took great care in moving safe into house and into room.”
“During the move, one of my side tables was damaged.”
“Chad was professional, responsive, and easy to work with, and the pricing was very reasonable.”
“Be careful who you hire definitely not worth the money or time”
“A move that was stressful was followed up with the move and set up of my baby grand piano that was professionally done by Ahlegren’s Transport.”
“I highly recommend Ahlgren's Transport for reliable, courteous, and affordable moving services.”
“Update : I am posting this single clarification in response to the company’s continued and misleading public comments.”
People customers mention
Chad42 reviews
Dennis17 reviews
Mark13 reviews
Greensboro10 reviews
Ahlgrens8 reviews
Triad5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ahlgren's Transport for 8 kinds of job. Pick one to see what they paid and said.
RReginald6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I had a very large and heavy item that had been delivered to a local merchant and I needed a company to deliver it to my residence. Ahlgren’s fit the bill precisely! Good communication, reliable and fast service and all at a great price! The owner, Chad, kept me posted as the move progressed which I appreciated. I highly recommend!
Paid $1–500Great priceOversized-item moving
IIanLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dennis and Mark helped move stuff to multiple locations and even put up with a very stubborn couch that refused to go upstairs. Very friendly team and very professional. A million stars ✨✨
Paid $1–500Great priceLocal moving
RRussLocal Guide · 129 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We needed an 80 gun safe moved from my friend's house too mine. The were in and out very quick. Showed up exactly at the time they said they would be there. Had all the tools and packing to get it moved safely. The had it loaded in less then 30 minutes and in place perfectly where we wanted it. I'd highly…
MMike1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a 3 bedroom home and a grand piano to move and these guys knocked it out of the park for me. Could not recommend them more. Marc, Dennis, and Jamiyo worked hard all day to make it as easy as possible for me
AAdrienne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We needed a piano moved on a tight timeline, and Ahlgren’s team came through. They were able to get the job done quickly and professionally. The entire process was smooth, and they were easy to work with. We would highly recommend their services.
Paid $1–500
EElizabeth3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I called on a Wednesday morning for a Thursday piano pickup and they delivered! Awesome communication - they had to pick up at an auction house and it couldn’t have gone smoother. Would highly recommend!
I had a very large and heavy item that had been delivered to a local merchant and I needed a company to deliver it to my residence. Ahlgren’s fit the bill precisely! Good communication, reliable and fast service and all at a great price! The owner, Chad, kept me posted as the move progressed which I appreciated. I highly recommend!
Price assessment: Great price
Price: $1–500
Services: Oversized-item moving
I
Ian StreebLocal Guide · 28 reviewsiTotal number of Google reviews Ian has written across all businesses on Google Maps, not just this one.
Dennis and Mark helped move stuff to multiple locations and even put up with a very stubborn couch that refused to go upstairs. Very friendly team and very professional. A million stars ✨✨
Price assessment: Great price
Price: $1–500
Services: Local moving
R
Russ PetersLocal Guide · 129 reviewsiTotal number of Google reviews Russ has written across all businesses on Google Maps, not just this one.
We needed an 80 gun safe moved from my friend's house too mine. The were in and out very quick. Showed up exactly at the time they said they would be there. Had all the tools and packing to get it moved safely. The had it loaded in less then 30 minutes and in place perfectly where we wanted it. I'd highly recommend these guys and use them again in a heart beat!!
Price assessment: Reasonable price
Price: $500–1,000
Services: Local moving, Oversized-item moving, In-state moving
Response from the owner · a week ago
Hi Russ, thank you so much for the 5-star review! We are glad we could help move that 80-gun safe safely and efficiently for you. Our team prides itself on being punctual and having the right tools for heavy, oversized items, so it is great to hear they had it loaded and placed exactly where you wanted it in under 30 minutes.
We appreciate your recommendation and look forward to working with you again whenever you need moving services. Thanks for choosing Ahlgren's Transport!
J
Joshua Smith2 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
5/5 stars! These guys were absolute pros from start to finish - efficient, courteous, and careful with my belongings. Would highly recommend them for any move, big or small!
Price assessment: Great price
Services: Business & corporate-related moving, Local moving, Moving-related packing, Oversized-item moving
Response from the owner · a week ago
Hi Joshua, thank you so much for the 5-star review! We are thrilled to hear that our team was efficient, courteous, and took great care of your belongings. Whether it's a big corporate move or a small local one, we always aim to deliver top-notch service. We appreciate your recommendation and hope you are settling in nicely!
F
Freddie Marshall2 reviewsiTotal number of Google reviews Freddie has written across all businesses on Google Maps, not just this one.
A move that was stressful was followed up with the move and set up of my baby grand piano that was professionally done by Ahlegren’s Transport. I called them this morning and they arrived with record timing and precision. I recommend them to anyone in the Triad and beyond, impeccable service and professionalism!
Response from the owner · 2 weeks ago
Hi Freddie, thank you so much for the 5-star review! Moving a baby grand piano is no easy task, so we are thrilled to hear that our team delivered the record timing, precision, and flawless setup you deserved during a stressful move. We truly appreciate your recommendation to the Triad community and beyond. Enjoy your piano!
E
Emily Stovall2 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Ahlgren's Transport provided an excellent piano-moving experience. Chad was professional, responsive, and easy to work with, and the pricing was very reasonable. I especially appreciated the flexibility with scheduling and the care taken to move the piano safely. I highly recommend Ahlgren's Transport for reliable, courteous, and affordable moving services.
Response from the owner · 2 weeks ago
Hi Emily, thank you so much for the wonderful 5-star review! We are thrilled to hear that you had an excellent piano-moving experience with us. I'll be sure to pass your kind words along to Chad—he always goes above and beyond to make sure our customers' belongings are handled safely and with care. We appreciate your recommendation and look forward to helping you again whenever you need moving services!"
M
Mike Parsons1 reviewiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
I had a 3 bedroom home and a grand piano to move and these guys knocked it out of the park for me. Could not recommend them more. Marc, Dennis, and Jamiyo worked hard all day to make it as easy as possible for me
Price assessment: Great price
Price: $1,000–1,500
Services: Local moving, Oversized-item moving, In-state moving, Furniture assembly
Response from the owner · 2 weeks ago
Thank you so much for the 5-star review, Mike! We are thrilled to hear that the team knocked it out of the park for your 3-bedroom move. Safely transporting a grand piano is no small feat, so I will be sure to pass along your kind words to Marc, Dennis, and Jamiyo for their hard work. We appreciate your business and your recommendation!
A
Adrienne Wellborn1 reviewiTotal number of Google reviews Adrienne has written across all businesses on Google Maps, not just this one.
We needed a piano moved on a tight timeline, and Ahlgren’s team came through. They were able to get the job done quickly and professionally. The entire process was smooth, and they were easy to work with. We would highly recommend their services.
Price: $1–500
Response from the owner · 2 weeks ago
"Hi Adrienne, thank you so much for the 5-star review! We know how stressful it can be to move a piano, especially on a tight timeline, so we're thrilled to hear that our team delivered a quick, smooth, and professional experience for you. We truly appreciate your high recommendation and look forward to helping you out again whenever you need transport services!"
E
Elizabeth Kirkpatrick3 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
I called on a Wednesday morning for a Thursday piano pickup and they delivered! Awesome communication - they had to pick up at an auction house and it couldn’t have gone smoother. Would highly recommend!
Price assessment: Great price
Price: $1–500
Services: Local moving
Response from the owner · 2 weeks ago
Thank you so much for the 5-star review, Elizabeth! We are thrilled to hear that we could accommodate your last-minute request and make the piano pickup from the auction house seamless. Clear communication and reliable service are always our top priorities. We appreciate your recommendation and look forward to helping you again in the future!
B
Brad Johnson7 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
The team was fast, efficient and careful. Highly recommended
Response from the owner · 2 weeks ago
Thank you, Brad! Providing a fast and careful moving experience is always our top priority. We truly appreciate you taking the time to share your feedback and recommend Ahlgren's Transport. Let us know if you ever need our services again!
