Moving and storage service · High Point, NC · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%93+24.3Value 15%100+15.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 69 piano moversiPosition by Experts Score among all companies we track in this category. · better than 74%
5.0★★★★★103 Google reviews · 10 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$1.8ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers report that the moving crews arrived on time, worked efficiently, and handled furniture with care during packing and loading. Reviewers highlight professional communication, helpful office staff, and the team's ability to work in extreme heat while remaining courteous. One low-star review notes a missed appointment and lack of follow-up after requesting a quote, though this instance contrasts with the overwhelmingly positive feedback regarding service quality.
Google rating: 5.0 out of 5 from 103 reviews (98% five-star).
Reviews on this page: 103 Google reviews (93 with written comments, 2 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 5, 2026.
Service: Piano Mover serving High Point, North Carolina.
Data from Google, last updated November 5, 2026.
Score profile vs other piano movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyPiano Movers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Capital Moving & Storage of the Triad: 96/100 on this factor. Category median: 91.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Capital Moving & Storage of the Triad: 93/100 on this factor. Category median: 87.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 93.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Capital Moving & Storage of the Triad: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Capital Moving & Storage of the Triad: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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Bar = this company · dark tick = category median.
Star ratings
103 Google reviews we collected
5.0of 5
5 stars10198%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 93 written reviews
98%praise
Praise15498%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1833%
Reasonable3565%
Overpriced00%
Not sure12%
$1.8k+103% vs typical piano movers
Middle half of what 45 customers paid ($907–$2.9k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5032%
Quality & results3321%
Would recommend2617%
Speed & response2516%
Price & value117%
Communication85%
Honesty & trust43%
What customers talk about
We read 93 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was professional, friendly, and took great care of our belongings.”
“I've used them twice and they always do an amazing job.”
“I would definitely recommend this company to anyone.”
“The guys (Glenroy, Blue, Wendell, and AJ) arrived on time and worked hard to carefully load and unload my belongings.”
“It was worth every penny and they put everything where it belonged and put back together what they took apart!”
“Good communication, the movers Miles, Jay Kelvin and Brandon were professional and got the job done quicky with no breaks.”
“It's really hard to trust strangers with your belongings but this crew took great care of my move!”
People customers mention
Wendell11 reviews
Kelvin10 reviews
Blu10 reviews
Dalton10 reviews
Tyler6 reviews
Maegan6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Capital Moving & Storage of the Triad for 5 kinds of job. Pick one to see what they paid and said.
AAliciaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
This is a great moving company. I've used them twice and they always do an amazing job.
Paid $1,500–2,000Reasonable priceLocal moving
JJean1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Quinlan, Kelvin and J.J. are an awesome crew. They worked in extreme heat to get everything done. They were all very professional and courteous. They worked so well together, they made the move go smoothly. Despite the heat, they stayed cheerful all day. We definitely do not ever intend to move again, but if we…
Paid $2,000–2,500Reasonable priceLocal moving
EErinLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It's really hard to trust strangers with your belongings but this crew took great care of my move! It was worth every penny and they put everything where it belonged and put back together what they took apart! Miles, Scooby, Conner and Bleu I appreciate all that you did! Definitely would recommend.
Paid $3,500–4,000Reasonable priceLocal moving
DDebbieLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
GlenRory and Kelvin were very professional and took care of our items. Great crew!!
Paid $2,500–3,000Great priceIn-state moving
SSteven6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Miles and Wendell were great. They packed up my mother's house and moved her from SC to NC, where they welcomed her to the next phase of her life by being so patient and understanding as she watched her life's belongings move into new surroundings. Thank you Capital Moving. My wife and I will be in touch when our relocation happens.
TTrent2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wendell Joseph and Blu did an outstanding job. Very professional and ensured our belongings were well taken care of. Will use again!
This is a great moving company. I've used them twice and they always do an amazing job.
Price assessment: Reasonable price
Price: $1,500–2,000
Services: Local moving
Response from the owner · 3 days ago
Thank you for your continued trust, Alicia. We appreciate you choosing us twice and are glad our crew delivered excellent service both times. We will pass your kind words along to the team. We look forward to helping with any future moves.
Thanks for choosing Capital Moving and Storage of the Triad!
S
Shawn OBrien10 reviewsiTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
The team did an outstanding job! I would highly recommend this company 5 Stars!!!
Bruce, Jay, Solomon & Kelvin were my team great guys!
Services: Local moving
Response from the owner · 6 days ago
We are thrilled the team did an outstanding job and appreciate your enthusiastic recommendation. We will share your praise with Bruce, Jay, Solomon and Kelvin, they will be pleased to hear it. Thank you for taking the time to leave this feedback.
Thanks for choosing Capital Moving and Storage of the Triad!
J
John Swan6 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
From start to finish. Everyone has been really helpful. If you call Wendy in the office, she is helpful and Tyler is extremely helpful as well. Just wanted to say thank you so much to all the crew members. They were really nice and polite. I would definitely recommend this company to anyone.
Price assessment: Reasonable price
Services: Local moving, Moving-related packing, Moving-related storage
Response from the owner · a week ago
We're grateful for your kind review, John. Hearing that Wendy, Tyler and the crew were polite and helpful is very encouraging. We will pass your thanks along and truly appreciate your recommendation.
Thanks for choosing Capital Moving and Storage of the Triad!
P
Paige Leahy5 reviewsiTotal number of Google reviews Paige has written across all businesses on Google Maps, not just this one.
The guys (Glenroy, Blue, Wendell, and AJ) arrived on time and worked hard to carefully load and unload my belongings.
Price assessment: Reasonable price
Services: In-state moving
Response from the owner · 2 weeks ago
We appreciate you taking the time to share this, Paige. We're glad Glenroy, Blue, Wendell and AJ were punctual and handled loading and unloading your belongings with care. We will pass your compliments along to the team. We look forward to the opportunity to assist you again.
Thanks for choosing Capital Moving and Storage of the Triad!
J
Jean Whitt1 reviewiTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Quinlan, Kelvin and J.J. are an awesome crew. They worked in extreme heat to get everything done. They were all very professional and courteous. They worked so well together, they made the move go smoothly. Despite the heat, they stayed cheerful all day. We definitely do not ever intend to move again, but if we change our minds, this is the crew we'd want to move us. Thank you!
Price assessment: Reasonable price
Price: $2,000–2,500
Services: Local moving
Response from the owner · 2 weeks ago
Thank you, Jean. We are proud Quinlan, Kelvin and J.J. stayed professional, courteous and cheerful in the heat and made your move go smoothly. We will share your kind words with the crew. If you ever change your mind about moving, we would welcome the chance to assist again.
Thanks for choosing Capital Moving and Storage of the Triad!
M
Matt Hord2 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
We had a great experience with this moving company in Oak Ridge, NC! The crew did an excellent job moving our furniture. Everyone was professional, friendly, and took great care of our belongings. We couldn’t be happier with the service and will definitely be using them again when it’s time to move everything back into the house. Highly recommend!
Response from the owner · 3 weeks ago
Thank you, Matt. We are thrilled the Oak Ridge crew handled your move with professionalism and care and that everything went smoothly. Your recommendation means a lot and we will share your praise with the team. We look forward to helping when you move everything back into the house.
Thanks for choosing Capital Moving and Storage of the Triad!
E
Erin OsborneLocal Guide · 30 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
It's really hard to trust strangers with your belongings but this crew took great care of my move! It was worth every penny and they put everything where it belonged and put back together what they took apart! Miles, Scooby, Conner and Bleu I appreciate all that you did! Definitely would recommend.
Price assessment: Reasonable price
Price: $3,500–4,000
Services: Local moving
Response from the owner · a month ago
We appreciate your trust, Erin. It means a lot to hear Miles, Scooby, Conner and Bleu handled your belongings carefully and returned everything to its place, including reassembly. Thank you for recommending us, we look forward to assisting you again.
Thanks for choosing Capital Moving and Storage of the Triad!
D
Debbie MurrayLocal Guide · 33 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
GlenRory and Kelvin were very professional and took care of our items. Great crew!!
Price assessment: Great price
Price: $2,500–3,000
Services: In-state moving
Response from the owner · a month ago
Thanks for letting us know, Debbie. We are glad GlenRory and Kelvin treated your belongings with care and professionalism. We will share your compliment with the team. We look forward to assisting you again.
Thanks for choosing Capital Moving and Storage of the Triad!
S
Steven Michael6 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Miles and Wendell were great. They packed up my mother's house and moved her from SC to NC, where they welcomed her to the next phase of her life by being so patient and understanding as she watched her life's belongings move into new surroundings. Thank you Capital Moving. My wife and I will be in touch when our relocation happens.
Thank you for sharing this, Steven Michael. We are honored you trusted us with your mother’s move. Miles and Wendell will be glad to know their patience and care helped make the transition smoother. We appreciate your kind words and look forward to assisting you and your wife when your relocation comes.
Thanks for choosing Capital Moving and Storage of the Triad!
T
Trent Sellers2 reviewsiTotal number of Google reviews Trent has written across all businesses on Google Maps, not just this one.
Wendell Joseph and Blu did an outstanding job. Very professional and ensured our belongings were well taken care of. Will use again!
Price assessment: Great price
Price: $1,500–2,000
Services: Local moving
Response from the owner · a month ago
We appreciate the glowing review, Trent. We are pleased Wendell Joseph and Blu handled your belongings with care and demonstrated strong professionalism. Thank you for choosing us, and we look forward to assisting you again.
Thanks for choosing Capital Moving and Storage of the Triad!
