George Romero6 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional personnel
Response from the owner · a week ago
Thank you, George!
AirWell of New Mexico
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%86+54.6Reliability 28%78+22Replies to reviews 8%77+6.3Experts Score= 83Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 15 remediation servicesPosition by Experts Score among all companies we track in this category. · better than 50%
4.8 ★★★★★ 74 Google reviews · 6 photos
93%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
80%reviews answered by the owner
Oct 2026latest review
AirWell of New Mexico at a glance
Customers frequently cite the firm's punctuality, professional conduct, and clear explanations of air quality and mold testing processes. Reviewers note quick turnaround times for lab results and responsive communication via phone or email, while also mentioning fair pricing practices. A minority of low-star reviews criticize specific inspections for missing visible mold and providing inaccurate reports, alongside complaints about staff not wearing masks in public areas. The business maintains a 4.8 rating from 74 reviews and responds to 80% of customer feedback.
- Google rating: 4.8 out of 5 from 74 reviews (93% five-star).
- Reviews on this page: 74 Google reviews (47 with written comments, 3 with photos).
- Owner responses: the business replied to 80% of reviews.
- Most recent review: October 28, 2026.
- Service: Remediation Service serving Albuquerque, New Mexico.
Data from Google, last updated November 2, 2026.
Score profile vs other remediation services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AirWell of New Mexico: 86/100 on this factor. Category median: 88.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AirWell of New Mexico: 78/100 on this factor. Category median: 82.B
78
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AirWell of New Mexico: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AirWell of New Mexico: 77/100 on this factor. Category median: 77.B
77
Bar = this company · dark tick = category median.
Star ratings
74 Google reviews we collected
- 5 stars6993%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star45%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
- Praise5897%
- Complaints23%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1830%
- Speed & response1830%
- Quality & results915%
- Would recommend58%
- Honesty & trust47%
- Communication35%
- Price & value35%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very Professional and friendly, very knowledgeable, very thorough and efficient.”
“They respond quickly and Andres does a good job conducting the air clearance tests.”
“The AirWell team does an excellent job of explaining all aspects of their process related to air testing and air quality.”
“Great place Highly recommend Jeremy”
“It was all handled Honestly and fairly and they never tried to mislead me or gouge me on the cost.”
“He was extremely polite and very thorough and explained everything to me love the service”
“Prompt service for testing and reasonable turnaround time for results.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Mack4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Very Professional and friendly, very knowledgeable, very thorough and efficient.
Dave1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
As a Contractor and Owner of Universal Construction Solutions I was very impressed with the overall experience from scheduling an Inspection appt as soon as possible, (to not hold up my job progress), to the actual Inspection itself. It was all handled Honestly and fairly and they never tried to mislead me or gouge…
ErnestLocal Guide · 454 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Experience with this company has been nothing. But five star always on time. Always honest. It’s good to see people like this That care still in. Bizness. We hope nothing but the best future.
Kenneth11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Andres visually inspected our whole house then took samples in potential problem areas.
Marcella1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We are very pleased with the services we have received from Airwell. They respond quickly and Andres does a good job conducting the air clearance tests. Thank You
Tom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
Byron came out to do a mold inspection and was very informative about how everything was done and how they come up with the results . Thanks for the quick turnaround with the report .
Photos
Customer reviews
4.8 ★★★★★ 74 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Mack McLaughlin4 reviewsTotal number of Google reviews Mack has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery Professional and friendly, very knowledgeable, very thorough and efficient.
Response from the owner · a week ago
We appreciate your feedback, Mack. Thorough inspections, technical expertise, and professional service are standards we work hard to maintain. We're glad our team delivered on those expectations, and we appreciate you choosing AirWell.
Jack4 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place Highly recommend Jeremy
Response from the owner · a month ago
We appreciate the recommendation, Jack. Jeremy works hard to provide thorough, professional service, and we're glad you had a great experience working with him. Thank you for choosing AirWell.
Bradley Halsey5 reviewsTotal number of Google reviews Bradley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCourteous and professional inspection.
Response from the owner · 2 months ago
We appreciate the feedback, Bradley. Courtesy, professionalism, and a thorough inspection are standards we expect from our team. We're glad you had a positive experience with AirWell.
Dave Lemley1 reviewTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAs a Contractor and Owner of Universal Construction Solutions I was very impressed with the overall experience from scheduling an Inspection appt as soon as possible, (to not hold up my job progress), to the actual Inspection itself. It was all handled Honestly and fairly and they never tried to mislead me or gouge me on the cost. And, I've definitely added them to my Contacts for use in the future if needed!
Response from the owner · 3 months ago
Thank you, Dave! We are looking forward to working with you in the future.
Ernest BacaLocal Guide · 454 reviewsTotal number of Google reviews Ernest has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExperience with this company has been nothing. But five star always on time. Always honest. It’s good to see people like this That care still in. Bizness. We hope nothing but the best future.
Response from the owner · 3 months ago
We truly appreciate your kind words, Ernest. Being on time, being honest, and treating people the way we would want to be treated are values that have guided our company from the beginning. Thank you for your support and for taking the time to share your experience. We wish you all the best as well.
Kenneth Lloyd11 reviewsTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAndres visually inspected our whole house then took samples in potential problem areas.
Response from the owner · 3 months ago
We're glad Andres was able to provide a thorough inspection of your home. Taking the time to visually evaluate the property before collecting samples is an important part of identifying potential problem areas. We appreciate you trusting AirWell and taking the time to leave a review.
R BLocal Guide · 22 reviewsTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick, helpful consultants! Glad to know them.
Response from the owner · 5 months ago
We appreciate the kind words. Providing prompt, practical guidance is an important part of what we do, and we're glad our consultants were able to help. Thank you for taking the time to leave a review.
Natalia Pearlman2 reviewsTotal number of Google reviews Natalia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEfficient, professional, knowledgeable, on time!!!
Response from the owner · 7 months ago
Thank you, Natalia! We are grateful for you.
Michael Pino9 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeen using Airwell since they were Assagai. Simply the best!
Response from the owner · 7 months ago
We appreciate the long-term support, Michael. It means a lot to hear from clients who have worked with us going back to the Assaigai days. Thank you for taking the time to share that.
Business details
- Address: 5930 Midway Park Blvd NE, Albuquerque, NM 87109
- Phone: (505) 345-8964
- Website: airwellnow.com
- Service area: Albuquerque, NM