Carpet cleaning service · Boston, MA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty60−4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#102 of 135 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 25%
5.0★★★★★283 Google reviews · 24 photos
99%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$400typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Aladdin's Carpet and Upholstery Cleaning at a glance
Google reviewers rate Aladdin's Carpet and Upholstery Cleaning five stars based on 283 reviews, noting the owner responds to 95% of feedback. Customers frequently praise the team for punctuality, professional communication, and effective stain removal on carpets, rugs, and upholstery. Recurring themes include thorough cleaning results and friendly service, though some low-star reviews criticize a lack of price transparency and poor follow-up after appointment cancellations.
Google rating: 5.0 out of 5 from 283 reviews (99% five-star).
Reviews on this page: 283 Google reviews (247 with written comments, 15 with photos).
Owner responses: the business replied to 95% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aladdin's Carpet and Upholstery Cleaning: 92/100 on this factor. Category median: 96.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aladdin's Carpet and Upholstery Cleaning: 88/100 on this factor. Category median: 96.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Aladdin's Carpet and Upholstery Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Aladdin's Carpet and Upholstery Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Aladdin's Carpet and Upholstery Cleaning: 60/100 on this factor. Category median: 100.B
60
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Aladdin's Carpet and Upholstery Cleaning: 100/100 on this factor. Category median: 80.A
100
Bar = this company · dark tick = category median.
Star ratings
283 Google reviews we collected
5.0of 5
5 stars27999%
4 stars00%
3 stars10%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 247 written reviews
99%praise
Praise53299%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2259%
Reasonable1438%
Overpriced00%
Not sure13%
$400+55% vs typical carpet cleaning
Middle half of what 18 customers paid ($225–$809) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results14226%
Staff & attitude11020%
Would recommend10520%
Speed & response6512%
Price & value5811%
Communication407%
Honesty & trust183%
What customers talk about
We read 247 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have used these guys multiple times now and they always do a great job and are great to their customers.”
“I first spoke with Emma who was very helpful with scheduling our appointment, she was friendly, professional and responded to my questions promptly.”
“I highly recommend them and will be using them every time.”
“Would not recommend this rentercenter carpet machine.”
“I was able to book a couch cleaning and got fit in for the next day.”
“Aladdin’s Company came out quickly and offered a reasonable and competitive rate while offering us a Military discount.”
“Aladdin was very thorough in explaining the pricing, and answering all my questions.”
“Aladdin himself is truly amazing-kind, professional, responsive, and genuinely caring.”
People customers mention
Cleaners6 reviews
Dral4 reviews
Aladdins4 reviews
Jon3 reviews
Jake3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Aladdin's Carpet and Upholstery Cleaning for 6 kinds of job. Pick one to see what they paid and said.
EElleLocal Guide · 75 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Very happy with my rug cleaning services! Finally, my rugs have been restored and looking as close to new again.
Aladdin is very responsible for his team and the quality of the services his company renders. I recommend getting your upholstery cleaned by them ✨
TTaryn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Highly recommend Aladdin’s!
I was able to book a couch cleaning and got fit in for the next day.
Donald was fantastic and meticulous, he was able to get all of the stains out of a white couch.
Excellent business and pricing.
Paid $250–300Great priceUpholstery cleaning
AAmy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Donald did an excellent job, very friendly and was good with my dog! Very happy with the service.
RRuth3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Donnie was punctual professional and personable. The chairs and rug looked excellent when he was done. Will definitely call them again
MMary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We had 6 carpets ,1 area rug, 2 stairs , and 4 couches cleaned by Donald. He was meticulous , professional, and courteous. Donald pointed out any discoloration in the rugs, that we hadn’t noticed, and explained the cleaning process.
He had a lot of knowledge on how to clean different fabrics and types of rugs. We…
Paid $500+Great priceCarpet steam cleaning
KKelly9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Donald was great. Couch and carpet look beautiful. I would highly recommend this company!
I have used these guys multiple times now and they always do a great job and are great to their customers. I highly recommend them and will be using them every time.
Response from the owner · a day ago
Thank you, Max, we really appreciate your continued trust and kind words. It means a lot to our whole team to know we are meeting your expectations. We look forward to serving you again and will keep doing our best each time.
- Aladdin
M
Maxine Hernandez2 reviewsiTotal number of Google reviews Maxine has written across all businesses on Google Maps, not just this one.
We had Aladdin’s Carpet Cleaning come out to clean our bedroom and closet and they did an amazing job. I first spoke with Emma who was very helpful with scheduling our appointment, she was friendly, professional and responded to my questions promptly.
I also spoke with Aladdin, he was professional, went out of his way to accommodate our needs and a pleasure to deal with. Aladdin was very thorough in explaining the pricing, and answering all my questions. My husband and I were extremely pleased that Aladdin also offers Military Discount to veterans.
Chris the carpet technician showed up on time, was friendly, explained what he was going to do, was very efficient and did a great job cleaning our carpets and cleaning up after himself. I would highly recommend Aladdin’s Carpet Cleaning service without hesitation. Thank you Aladdin, Emma and Chris
Price assessment: Reasonable price
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you, Maxine, for the wonderful review and recommendation. We are thrilled Emma, Aladdin, and Chris provided friendly, professional service, and that the pricing, punctuality, and our military discount met your expectations. We appreciate you choosing Aladdin’s Carpet Cleaning and will pass your kind words along to the team.
E
ElleLocal Guide · 75 reviewsiTotal number of Google reviews Elle has written across all businesses on Google Maps, not just this one.
Very happy with my rug cleaning services! Finally, my rugs have been restored and looking as close to new again.
Aladdin is very responsible for his team and the quality of the services his company renders. I recommend getting your upholstery cleaned by them ✨
Price assessment: Not sure
Price: $150–200
Services: Upholstery cleaning, Area rug cleaning
Response from the owner · a year ago
Hey Elle,
Thank you so much for this review; it means the world to us! We pride ourselves on honesty and transparency. We want to be a trusted source regardless of us cleaning something, or recommending another route.
Thank you for sharing your thought and the 5 star review.
Best!
Aladdin
F
Faith Mhango1 reviewiTotal number of Google reviews Faith has written across all businesses on Google Maps, not just this one.
Highly recommend Aladdin’s!
I was able to book a couch cleaning and got fit in for the next day.
Donald was fantastic and meticulous, he was able to get all of the stains out of a white couch.
Excellent business and pricing.
Price assessment: Great price
Price: $250–300
Services: Upholstery cleaning
Response from the owner · 2 months ago
Thank you, Taryn, we’re so glad you had a great experience with Aladdin’s. Donald will be happy to hear his work made a difference and that your white couch is stain-free. We appreciate your recommendation and kind words about our pricing and service. We look forward to helping you again whenever you need.
M
Manolo Perez encarnacion1 reviewiTotal number of Google reviews Manolo has written across all businesses on Google Maps, not just this one.
Donald did a fantastic job cleaning our couch and chair. I couldn’t believe how clean he got everything. I'd hire Aladdin again!
Response from the owner · 2 months ago
Thank you so much, Kathleen! We're thrilled Donald did a fantastic job on your couch and chair and that you were so pleased with the results. We'll pass your kind words along to him. We look forward to serving you again and are here whenever you need us.
A
Amy DeLorenzo5 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Donald did an excellent job, very friendly and was good with my dog! Very happy with the service.
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning, Upholstery cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · 2 months ago
Thank you so much for the kind words, Amy! We're thrilled Donald provided excellent, friendly care and that your dog felt comfortable. We appreciate your trust and look forward to serving you again.
R
Ruth Babineau3 reviewsiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
Thank you so much, Ruth! We're glad Donnie was punctual, professional, and personable, and that your chairs and rug look excellent. We appreciate your trust and look forward to serving you again.
W
Watson Popilè1 reviewiTotal number of Google reviews Watson has written across all businesses on Google Maps, not just this one.
Thank you so much for the 5-star rating, WatsonM! We appreciate your support and are glad you had a great experience. We look forward to welcoming you back soon.
