Appliance repair service · Moore, OK · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 83%
4.9★★★★★1,298 Google reviews · 24 photos
97%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$303typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers for All Pro Appliance Repair Service in Moore, OK, frequently highlight punctuality, clear communication, and professional diagnostics for appliances like washers, dryers, and refrigerators. Many customers note that technicians explain issues thoroughly and provide upfront pricing options. However, some low-star reviews criticize the service for charging diagnostic fees when repairs are deemed too expensive or when no fault is found, suggesting customers seek second opinions if costs seem high relative to replacement prices.
Google rating: 4.9 out of 5 from 1,298 reviews (97% five-star).
Reviews on this page: 1,298 Google reviews (963 with written comments, 7 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.All Pro Appliance Repair Service: 95/100 on this factor. Category median: 90.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.All Pro Appliance Repair Service: 94/100 on this factor. Category median: 87.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.All Pro Appliance Repair Service: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.All Pro Appliance Repair Service: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.All Pro Appliance Repair Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.All Pro Appliance Repair Service: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
1,298 Google reviews we collected
4.9of 5
5 stars1,25697%
4 stars181%
3 stars101%
2 stars30%
1 star111%
Praise vs complaints
Phrases our text analysis found in 963 written reviews
99%praise
Praise1,91099%
Complaints211%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price6523%
Reasonable20572%
Overpriced52%
Not sure104%
$303+12% vs typical appliance repair
Middle half of what 245 customers paid ($146–$409) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude57130%
Speed & response51727%
Quality & results29015%
Would recommend22111%
Communication1417%
Price & value1176%
Honesty & trust744%
What customers talk about
We read 963 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I witnessed the entire situation with Brian being very thorough and respectful and courteous to the needs of my elder.”
“My troubles were heard and I was quickly scheduled for an assessment.”
“Paid $90 service fee to be told upon arrival they don’t normally work on dishwasher unless slow and because parts and labor cost more than a replacement.”
“I have used them before for a broken dishwasher and it was also a great experience.”
“The text was sent at 8:37am stating the driver arriving shortly, then at 9:06 am he is done saying a new washer is needed over the knob not working.”
“I would highly recommend this company for any appliance repair needs!”
“This was the second time we utilized All Pro's Service and I cannot recommend them enough!”
“He gave me clear options and explained everything very well.”
“Quick turnaround on scheduling and getting our appliance fixed at a reasonable price!”
“I know they have to make money but I feel that is over priced for what they did.”
“It is such a relief to have a reliable resource for all my appliances.”
People customers mention
Zach30 reviews
Jonnie16 reviews
Jeff15 reviews
Bryan14 reviews
Jacob12 reviews
Johnny10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired All Pro Appliance Repair Service for 8 kinds of job. Pick one to see what they paid and said.
AAdam8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Zach was very helpful and professional. Highly recommend. He even took the time to answer a question about another appliance, not related to the service call. He gave me clear options and explained everything very well. Would do business with them again.
LLavernLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Overall, unparalleled experience start to finish ! My troubles were heard and I was quickly scheduled for an assessment. Zach was beyond amazing ! He was very personable and professional, in troubleshooting the issue and giving advice towards the best possible solution. I truly appreciated the upfront pricing and…
Paid $350–400Great priceWashing machine repair
MMark14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
I have used this company several times and they have always been great. They are timely, honest and informative.
MMark4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Quick turnaround on scheduling and getting our appliance fixed at a reasonable price! Would recommend!
Paid $200–250Reasonable priceDryer repair
AAshley12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Zach, was prompt and great at communicating timeframe updates. Zach is very professional and explained what the problem was with my dryer and gave advice on how to prevent the issue again.
Paid $150–200Great priceDryer repair
DDuane3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Brian and everyone was great. Got my fridge repaired. Very nice people to deal with.
Zach was very helpful and professional. Highly recommend. He even took the time to answer a question about another appliance, not related to the service call. He gave me clear options and explained everything very well. Would do business with them again.
Price assessment: Reasonable price
Price: $100–150
Services: Washing machine repair
Repair wait time: 0–1 hr
Response from the owner · a day ago
Adam, thank you for the great review and recommendation. We’re glad Zach took the time to explain your options clearly and even helped answer a question about another appliance while he was there. We really appreciate your business and would be happy to help again anytime.
L
LJ WellsLocal Guide · 104 reviewsiTotal number of Google reviews LJ has written across all businesses on Google Maps, not just this one.
Brian went above and beyond to help my senior, hard hearing and understanding friend make the best decision for him. I witnessed the entire situation with Brian being very thorough and respectful and courteous to the needs of my elder.
LJ, thank you so much for sharing this. It means a lot to hear that Bryan took the extra time to make sure your friend felt comfortable, understood his options, and was treated with patience and respect. That’s exactly the kind of care we want every customer to receive, and we really appreciate you recognizing it.
S
sharon vaughan1 reviewiTotal number of Google reviews sharon has written across all businesses on Google Maps, not just this one.
All-Pro Appliance is the best! Zach was incredibly helpful and a competent professional. He diagnosed the problem, ordered the part, and showed me a work around so I could at least use the machine for towels. The part arrived quickly. Zach scheduled an installation appointment, and now it works great! It is so rare these days to have someone so competent and nice come into your home for a repair.
I highly recommend this company. I have used them before for a broken dishwasher and it was also a great experience. They are nice and professional from the time you call them through to the repair. It is such a relief to have a reliable resource for all my appliances.
Price assessment: Reasonable price
Services: Washing machine repair
Repair wait time: 0–1 hr
Response from the owner · 2 days ago
Sharon, thank you so much for the thoughtful review and for your repeat business. We’re glad Zach was able to diagnose the problem, help you with a temporary workaround, and get everything repaired once the part arrived. We really appreciate your kind words about his professionalism and the experience you’ve had with our team from the first phone call through the repair. Thank you for continuing to trust All Pro Appliance Repair with your appliances!
L
Lavern MowdyLocal Guide · 25 reviewsiTotal number of Google reviews Lavern has written across all businesses on Google Maps, not just this one.
Overall, unparalleled experience start to finish ! My troubles were heard and I was quickly scheduled for an assessment. Zach was beyond amazing ! He was very personable and professional, in troubleshooting the issue and giving advice towards the best possible solution. I truly appreciated the upfront pricing and the commitment for that price to remain. Zach worked very closely with my schedule and had us up and running in no time. Again, my gratitude to the facility and the service collectively .. Job well done Zach !!
Price assessment: Great price
Price: $350–400
Services: Washing machine repair
Repair wait time: 0–1 hr
Response from the owner · 2 days ago
Lavern, thank you so much for the kind words and for taking the time to share your experience. We’re glad we could get you scheduled quickly and that Zach took such great care of you. We really appreciate you mentioning his professionalism, clear communication, and the upfront pricing. We’ll be sure to pass your feedback along to him. Thank you for trusting All Pro Appliance Repair with your washing machine repair!
M
Mark Holland14 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
I have used this company several times and they have always been great. They are timely, honest and informative.
Price assessment: Reasonable price
Price: $350–400
Services: Refrigerator/freezer repair
Repair wait time: 1–2 hr
Response from the owner · 3 weeks ago
Thank you, Mark! We really appreciate you trusting us with your appliances over the years. It means a lot to hear that our team has consistently been timely, honest, and informative. Thanks again for choosing All Pro Appliance Repair for your refrigerator repair.
M
Mark4 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Quick turnaround on scheduling and getting our appliance fixed at a reasonable price! Would recommend!
Price assessment: Reasonable price
Price: $200–250
Services: Dryer repair
Repair wait time: 0–1 hr
Response from the owner · 5 days ago
Thank you, Mark! We’re glad we could get you scheduled quickly, get your dryer repaired, and provide a fair price. We really appreciate your recommendation and your trust in All Pro Appliance Repair!
A
Ashley Owens12 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Zach, was prompt and great at communicating timeframe updates. Zach is very professional and explained what the problem was with my dryer and gave advice on how to prevent the issue again.
Price assessment: Great price
Price: $150–200
Services: Dryer repair
Repair wait time: 0–1 hr
Response from the owner · 5 days ago
Thank you so much, Ashley! We’re glad Zach kept you updated, explained the dryer issue clearly, and took the time to share some tips to help prevent it from happening again. We really appreciate your kind words and your trust in All Pro Appliance Repair!
D
Duane Ermey3 reviewsiTotal number of Google reviews Duane has written across all businesses on Google Maps, not just this one.
Brian and everyone was great. Got my fridge repaired. Very nice people to deal with.
Price assessment: Reasonable price
Price: $500+
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
Response from the owner · Edited 6 days ago
Thank you, Duane! We’re glad Bryan and the team were able to get your refrigerator repaired and make the whole experience a good one. We really appreciate your kind words and your trust in All Pro Appliance Repair!
A
Avery Anderson4 reviewsiTotal number of Google reviews Avery has written across all businesses on Google Maps, not just this one.
Brian was SO helpful when fixing our dryer!! He gave us so many tips and tricks on how to prolong the usage of our washer and dryer and was very kind and considerate during the entire process. I would highly recommend this company for any appliance repair needs!
Price assessment: Great price
Price: $100–150
Services: Dryer repair
Repair wait time: 0–1 hr
Response from the owner · 6 days ago
Thank you so much, Avery! We’re glad Brian was able to get your dryer taken care of and take the time to share some helpful tips for keeping your washer and dryer running their best. We really appreciate your kind words, your recommendation, and your trust in All Pro Appliance Repair!
L
l ward10 reviewsiTotal number of Google reviews l has written across all businesses on Google Maps, not just this one.
Thank you so much for the kind words! We’re glad you had a pleasant experience with our technician, and we really appreciate you choosing All Pro Appliance Repair!
