Salim Khan2 reviewsTotal number of Google reviews Salim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDaniel and nick were amazing definitely recommend.
All Pro Plumbing
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%83+20.1Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 10 sump pump installation servicesPosition by Experts Score among all companies we track in this category. · better than 22%
4.9 ★★★★★ 615 Google reviews · 24 photos
96%five-star reviews
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$381typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
All Pro Plumbing at a glance
Google reviewers rate All Pro Plumbing 4.9 out of 5 based on 615 reviews, with the owner responding to 92% of feedback. Customers frequently praise technicians for punctuality, clear communication, fair pricing, and professional service on tasks like drain clearing and water line installation. However, some low-star reviews describe recurring issues with incomplete repairs, code violations, and unresponsive management when addressing post-service problems or billing disputes.
- Google rating: 4.9 out of 5 from 615 reviews (96% five-star).
- Reviews on this page: 615 Google reviews (554 with written comments, 14 with photos).
- Owner responses: the business replied to 92% of reviews.
- Most recent review: October 28, 2026.
- Service: Sump Pump Installation Service serving Tonawanda, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other sump pump installation services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.All Pro Plumbing: 88/100 on this factor. Category median: 91.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.All Pro Plumbing: 83/100 on this factor. Category median: 91.A
83
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.All Pro Plumbing: 97/100 on this factor. Category median: 97.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.All Pro Plumbing: 93/100 on this factor. Category median: 100.A
93
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.All Pro Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.All Pro Plumbing: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
615 Google reviews we collected
- 5 stars58996%
- 4 stars102%
- 3 stars10%
- 2 stars10%
- 1 star142%
Praise vs complaints
Phrases our text analysis found in 554 written reviews
- Praise1,06099%
- Complaints151%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price9445%
- Reasonable8641%
- Overpriced115%
- Not sure209%
$381+18% vs typical sump pump installation services
Middle half of what 136 customers paid ($227–$734) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude28226%
- Speed & response25624%
- Quality & results20619%
- Would recommend14714%
- Communication898%
- Price & value616%
- Honesty & trust343%
What customers talk about
We read 554 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was professional, efficient, and did a great job installing our furnace”
“Fast service, quality workmanship, and a fair price!”
“Drain ran slow.”
“El and Angelo were awesome they came right away fixed the problem and my water was back up and running”
“Found that pipe was not working called company 5x only to have them tell me that it needed to be scheduled.”
“…and found the problem immediately I was very professional and I would Definitely recommend all pro plumbing if all their representatives are as Nice…”
“Would not recommend this company based upon my experience.”
“Matt came out the very next day, explained exactly what I needed, and gave me the cost up front.”
“Omar came out to fix my drain came on time and was so nice and sweet and gave us a good price.”
“I especially appreciated their honesty and transparency, which gave me confidence that I was making the right decisions without feeling pressured.”
People customers mention
- Omar 47 reviews
- Steve 45 reviews
- Gary 24 reviews
- Jim 12 reviews
- Josh 12 reviews
- Angelo 10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired All Pro Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I called Allpro for a frost-free water line install. Matt came out the very next day, explained exactly what I needed, and gave me the cost up front. He was professional and fast! If a water line and outdoor spigot can look beautiful, this one does! I'm extremely happy with both the price (much lower than their…
Paid $200–400Great pricePlumbing pipe repair
Julia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
El and Angelo came out to my home because of a leak in my bathroom, shower and found the problem immediately I was very professional and I would Definitely recommend all pro plumbing if all their representatives are as Nice and knowledgeable they were👍
Paid $1–200Great priceWater heater installation
Scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Devon was my plumber, he was excellent-on time, courteous, fixed the problem quickly, I couldn’t be more satisfied
Paid $400–600Great priceToilet repair
Carmen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Devon Glover came today for a toilet problem. He explained everything to us and fixed the problem in a short time. He is very knowledgeable,professional, and polite. I definitely recommend him and will ask for him in the event that I have any other plumbing problems!
Paid $200–400Reasonable priceToilet repair
Matthew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Omar was great to us, friendly, hardworking and straight to the point with everything. And finished my installation in 30-45 mins great results.
Paid $200–400Great priceWater heater installation
Jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Always a+ service... this is the best plumbing company I've ever had help me. Everytime on time and on point!
Paid $1,000–1,200Great pricePlumbing pipe repairSump pump repairSump pump installation
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 109 | $158–$292 |
| Sewer cleaning | 44 | $166–$343 |
| Toilet repair | 40 | $209–$493 |
| Plumbing pipe repair | 32 | $305–$992 |
| Water heater installation | 25 | $1.1k–$2.1k |
| Plumbing leak detection | 25 | $39–$509 |
| Sewer repair | 24 | $236–$1.1k |
| Plumbing leak repair | 18 | $161–$520 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 615 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Cody Westphal
Review from Google · view on GoogleMatt was incredibly helpful and friendly. Gave us options and helped us make an informed decision. And he left the place clean when he left!
Jim WorleyLocal Guide · 7 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast service, quality workmanship, and a fair price!
- Services: Toilet installation
Cortney mcafee4 reviewsTotal number of Google reviews Cortney has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEl and Angelo were awesome they came right away fixed the problem and my water was back up and running
- Services: Plumbing pipe repair
Michelle Wolf4 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighly recommended Dan and Nick! Great team and very professional!
Craig Skinner9 reviewsTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNick and Dan are great techs. They did great job. Highly Recommended!!!!
Kelly3 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI called Allpro for a frost-free water line install. Matt came out the very next day, explained exactly what I needed, and gave me the cost up front. He was professional and fast! If a water line and outdoor spigot can look beautiful, this one does! I'm extremely happy with both the price (much lower than their competition) and service. Highly recommended! I will definitely use them again for any plumbing needs.
- Price assessment: Great price
- Price: $200–400
- Services: Plumbing pipe repair
Brocha Leah Greenberg8 reviewsTotal number of Google reviews Brocha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service from start to finish! The team was professional, efficient, and did a great job installing our furnace
Maria Berrios8 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEl and Angelo definitely great service and knowledge explained Recommend them highly
Julia Brown2 reviewsTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEl and Angelo came out to my home because of a leak in my bathroom, shower and found the problem immediately I was very professional and I would Definitely recommend all pro plumbing if all their representatives are as Nice and knowledgeable they were👍
- Price assessment: Great price
- Price: $1–200
- Services: Water heater installation
Business details
- Address: 561 Main St #1000, Tonawanda, NY 14150
- Phone: (716) 825-7767
- Website: allproplumbing716.com
- Service area: Tonawanda, NY