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Alpine Services

Tax preparation service · Paterson, NJ · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%63+4.5Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#85 of 155 tax preparation servicesPosition by Experts Score among all companies we track in this category. · better than 45%
4.9 ★★★★★ 88 Google reviews · 1 photos
95%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
43%reviews answered by the owner
Oct 2026latest review

Alpine Services at a glance

Reviewers frequently highlight the firm's professionalism, clear communication, and successful handling of complex immigration cases such as green cards and citizenship. Positive feedback often notes the team's organization and ability to guide clients through multi-year processes. However, lower-rated reviews criticize the business for misrepresenting its legal status and charging high fees for tax preparation errors, specifically regarding overtime calculations.

  • Google rating: 4.9 out of 5 from 88 reviews (95% five-star).
  • Reviews on this page: 88 Google reviews (77 with written comments).
  • Owner responses: the business replied to 43% of reviews.
  • Most recent review: October 28, 2026.
  • Service: Tax Preparation Service serving Paterson, New Jersey.

Data from Google, last updated November 8, 2026.

Score profile vs other tax preparation services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction88Reliability82Craft & service–Value100Momentum100Replies to reviews63Satisfaction: 88 (median 90)Reliability: 82 (median 86)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 63 (median 63)
Alpine ServicesTax Preparation Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alpine Services: 88/100 on this factor. Category median: 90.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alpine Services: 82/100 on this factor. Category median: 86.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alpine Services: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alpine Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alpine Services: 63/100 on this factor. Category median: 63.B
63

Bar = this company · dark tick = category median.

Star ratings

88 Google reviews we collected

  • 5 stars8495%
  • 4 stars11%
  • 3 stars00%
  • 2 stars11%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 77 written reviews

  • Praise18399%
  • Complaints21%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2368%
  • Reasonable1132%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Would recommend4926%
  • Staff & attitude4323%
  • Quality & results3921%
  • Honesty & trust2312%
  • Communication148%
  • Speed & response137%
  • Price & value42%

What customers talk about

We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “You are loved and respected very much by my entire family, and I recommend you without hesitation for your professionalism, honesty, and service.”
  • “He has many years of experience and is very professional and patient.”
  • “First, thanks to God, and then to you all for a great job.”
  • “He was always available to answer my questions, explain each step of the process, and guide me in a clear and honest way.”
  • “They are very professional, speak Spanish, always respond, and explain everything patiently.”
  • “I am very grateful to this agency; they worked quickly on my immigration process.”
  • “The best in the whole area, great service, fast, good price, the best customer service, that's why my family and I go there, Yoanna is the best 🦾🦾”

People customers mention

  • Alex 10 reviews
  • Payano 9 reviews
  • Johanna 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Alpine Services for 4 kinds of job. Pick one to see what they paid and said.

Recent reviews

Oscar1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Muy buen trabajo y excelente servicio, recomendado 💯 por 💯 ya tengo mi residencia Gracias a Dios y alpine services, Gracias!!! 🙏🏼

milka1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Primero gracias a Dios, y después a ustedes muy buen trabajo. Que Dios lo bendiga.los mejores servicio🙏🏽🫶🏻

Great price
Luz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Alpine service office gives us the guidance necessary to success in our case. We have absolutely confidence in them

Great price
Belkis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Estoy sumamente feliz y satisfecha con los servicios de Alpine Services. Mi experiencia con los casos de inmigración para mi y mis familiares han sido excelente; especialmente el trabajo de Alex, quien brinda un servicio excepcional. El tiene muchos años de conocimiento y se entrega con mucho profesionalismo y…

Ezequiel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Gracias a Dios y Alpine services me aprobaron mi recidencia un servio más que exelente extraordinario, desde el gerente general Alex Payano hasta cada una de las chicas que lo asisten en un tiempo récord es decir 3 meses me aprobaron todo , me guiaron en cada detalle cada paso desde el principio hasta el final la…

Abigail4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Definitivamente los mejores, por vía de ellos mi residencia fue aprobada por 10 años sumamente feliz por haber estado en manos de profesionales, jugaron una parte muy importante e fundamental en este caso, gracias a todo el equipo de Alpine Services los mejores 🙏🥹

Great price

Photos

Customer reviews

4.9 ★★★★★ 88 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Oscar Gonzalez1 reviewTotal number of Google reviews Oscar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muy buen trabajo y excelente servicio, recomendado 💯 por 💯 ya tengo mi residencia Gracias a Dios y alpine services, Gracias!!! 🙏🏼

milka ulerio1 reviewTotal number of Google reviews milka has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Primero gracias a Dios, y después a ustedes muy buen trabajo. Que Dios lo bendiga.los mejores servicio🙏🏽🫶🏻

  • Price assessment: Great price
Luz Fernandez2 reviewsTotal number of Google reviews Luz has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Alpine service office gives us the guidance necessary to success in our case. We have absolutely confidence in them

  • Price assessment: Great price
Berisa TrinidadLocal Guide · 99 reviewsTotal number of Google reviews Berisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muy amables. En la calle es facil parquear

Belkis Vasquez Cabrera1 reviewTotal number of Google reviews Belkis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Estoy sumamente feliz y satisfecha con los servicios de Alpine Services. Mi experiencia con los casos de inmigración para mi y mis familiares han sido excelente; especialmente el trabajo de Alex, quien brinda un servicio excepcional. El tiene muchos años de conocimiento y se entrega con mucho profesionalismo y paciencia. Siempre estuvo disponible para aclarar mis dudas, explicarme cada paso del proceso y orientarme de una manera clara y honesta. Se los recomiendo al 100!!

Ezequiel Paredes1 reviewTotal number of Google reviews Ezequiel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gracias a Dios y Alpine services me aprobaron mi recidencia un servio más que exelente extraordinario, desde el gerente general Alex Payano hasta cada una de las chicas que lo asisten en un tiempo récord es decir 3 meses me aprobaron todo , me guiaron en cada detalle cada paso desde el principio hasta el final la verdad es más que atención no solo le interesa tu dinero es que logres tu objetivo no importa que tipo de caso sea ellos te resuelven más que agradecido gracias a todo el equipo.

Lissette Serrano1 reviewTotal number of Google reviews Lissette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente equipo muchas gracias son los mejores

Abigail Rodriguez4 reviewsTotal number of Google reviews Abigail has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Definitivamente los mejores, por vía de ellos mi residencia fue aprobada por 10 años sumamente feliz por haber estado en manos de profesionales, jugaron una parte muy importante e fundamental en este caso, gracias a todo el equipo de Alpine Services los mejores 🙏🥹

  • Price assessment: Great price
Dominga Naut1 reviewTotal number of Google reviews Dominga has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Estoy muy agradecida con está agencia trabajaron rapido en mi tramiste imigratorio si puedo poner 100 estrellas lo haria los recomiendo 100%

Johny SanchezLocal Guide · 12 reviewsTotal number of Google reviews Johny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m giving this place only 2 because the staff are wonderful. They are polite people! If not 1star. I file a simple tax return. With the new law on to tax on OT, I’m fortunate enough that I’m included in this. I made close to 1000hrs of OT. When filing I explicitly told them I make OT and I gave them my paystub so they can calculate. When they called me back I was only getting back $200 Federal. I called and asked 3x if they put the OT scheduled 1A form, they firmly said yes. I was confused because my co workers were getting bigger refunds than me. I’m talking about in the thousand (federal refund). I went ahead and paid so they can file in good faith they did what i asked them. A week ago I went ahead and got a 2nd opinion. I transfer everything I got from Alpine to the new tax accountant. Come to find out they never filed my no tax on OT form schedule 1A. I had to waste my money to get my taxes amended and the results were what I was owed. From $200, I’m now getting back $1300. BIG DIFFERENCE.

  • Price assessment: Reasonable price
  • Services: Income tax return filing, Income tax return preparation

Alpine Services on Google Maps →

Business details

  • Address: 164 Vreeland Ave, Paterson, NJ 07504
  • Phone: (973) 653-3855
  • Service area: Paterson, NJ