Carpet cleaning service · Seattle, WA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%93+22.5Value 14%98+13.9Replies to reviews 7%54+3.8Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 51 steam cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 32%
4.9★★★★★7,097 Google reviews · 24 photos
95%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
38%reviews answered by the owner
$614typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Alpine Specialty Services highly for carpet, rug, and duct cleaning, frequently noting punctuality, thorough communication, and reasonable pricing. Customers often describe technicians as professional and friendly, with many praising the visible improvement in cleanliness and indoor air quality. However, some low-star reviews highlight scheduling issues, such as late arrivals or missed appointments, along with complaints about noise from truck-mounted equipment and unexpected additional charges.
Google rating: 4.9 out of 5 from 7,097 reviews (95% five-star).
Reviews on this page: 7,097 Google reviews (5,407 with written comments, 77 with photos).
Owner responses: the business replied to 38% of reviews.
Most recent review: October 24, 2026.
Service: Steam Cleaning Service serving Seattle, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other steam cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Alpine Specialty ServicesSteam Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alpine Specialty Services: 92/100 on this factor. Category median: 95.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alpine Specialty Services: 93/100 on this factor. Category median: 95.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alpine Specialty Services: 96/100 on this factor. Category median: 99.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alpine Specialty Services: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alpine Specialty Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alpine Specialty Services: 54/100 on this factor. Category median: 86.C
54
Bar = this company · dark tick = category median.
Star ratings
7,097 Google reviews we collected
4.9of 5
5 stars6,71595%
4 stars2604%
3 stars350%
2 stars310%
1 star561%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise5,02699%
Complaints461%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price11513%
Reasonable66476%
Overpriced303%
Not sure708%
$614+107% vs typical steam cleaning services
Middle half of what 779 customers paid ($415–$928) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,49129%
Quality & results1,30226%
Speed & response86017%
Communication59112%
Would recommend51710%
Price & value2525%
Honesty & trust591%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The test he did was professional and showed results, just not to the level we needed.”
“Their representative who answers the phone is not friendly.”
“They do a great job, are on time, and very communicative.”
“They may provide excellent services, but the scheduling and communication are terrible.”
“Ray, our Alpine service specialist, was friendly and timely.”
“After 2 reschedules and 1 no-show (after I called to verify they were coming) I have decided to go with another company.”
“Listened carefully to my questions and made sure I understood.”
“Hours passed with absolutely zero communication from him or the office.”
“I highly recommend Alpine for duct and Carpet Cleaning!”
“Would not recommend this company,they charge same price as don't have stuff furniture to move around to clean carpet,other place charge less if they d…”
“From the very first contact, Brice was incredibly responsive and provided a quick, hassle-free estimate right over the phone.”
“Rip off, They charged $750 and there were still lots of carpet stains.”
“We thanked him for his honesty and approach and we “think very highly of Alpine” because of this.”
People customers mention
Elizabeth39 reviews
Cleaning34 reviews
Elijah32 reviews
Ben30 reviews
Oliver27 reviews
Anthony25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alpine Specialty Services for 8 kinds of job. Pick one to see what they paid and said.
W4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Ray, our Alpine service specialist, was friendly and timely. We appreciate the excellent cleaning of our Persian rug which Ray picked up and delivered back to our home again.It looked like new. And the price for cleaning was reasonable.
PamelaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
The crew was very experienced and knowledgeable. They were fast and efficient and the carpets looked brand new! Thank you!
David3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Great experience. Owner of the company is a young adult working hard. Pickup and dropoff went perfectly and the young man was VERY helpful and friendly. We will use the again to upolstery clean our two chairs.
Carol7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Alpine did a fantastic job!
Elijah and Kio were punctual, thorough and so kind.
Elijah helped my carpets looked brand new.
I appreciate the professionalism and good old-fashioned courteousness that these gentlemen showed up with this morning.
I highly recommend Alpine for duct and Carpet Cleaning!
Chloe8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Elijah provided an excellent service. He arrived on a Sunday afternoon, was prompt, friendly, communicative and thorough. Highly recommend.
Paid $500+Reasonable priceCarpet steam cleaning
Kim4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Beck was prompt, courteous & AMAZING. My carpets look bright & refreshed!
Thank you Beck for being YOU! Alpine thank you for great service.
We hired Alpine to clean our white couch and chairs. Their technician, Beck, advise us “the cleaning of the 15 year old furniture” may not be at the same level that we desired. We did a test, and he was right. We thanked him for his honesty and approach and we “think very highly of Alpine” because of this.
The test he did was professional and showed results, just not to the level we needed.
Thank you Alpine for having quality people like Beck working for you.
Gary D
James Ruth (Logi)Local Guide · 28 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Wow big difference all clean and clean air too.Ben was great to work with.
Price assessment: Reasonable price
Price: $500+
Services: HVAC duct & vent cleaning
Response from the owner · a day ago
Thank you, James! Ben does great work and I'll make sure he sees this. Really glad you could see a big difference, both in how everything looks and in the air in the house. Thanks for trusting us with your home, we'll be ready whenever you need us next. Eric
W and M4 reviewsiTotal number of Google reviews W has written across all businesses on Google Maps, not just this one.
Ray, our Alpine service specialist, was friendly and timely. We appreciate the excellent cleaning of our Persian rug which Ray picked up and delivered back to our home again.It looked like new. And the price for cleaning was reasonable.
Price assessment: Reasonable price
Price: $150–200
Services: General carpet cleaning
Response from the owner · a day ago
Thank you both! Ray does great work and I'll be sure he sees this. A Persian rug is a piece people really care about, so we take a lot of care with those from pickup to delivery, and it's great to hear it came back looking like new. Thanks for trusting us with it, we'll be ready whenever you need us next. Eric
Michael Mercer14 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
The service was excellent. Rob, our technician was very nice and professional. I would refer them to friends and family in a heartbeat
Response from the owner · a day ago
Thank you, Michael! Rob is one of the techs we count on a lot and I'll make sure he sees this. Nice and professional is exactly the standard we want on every visit. Really appreciate you being willing to refer us to friends and family, that's the highest compliment we can get. Eric
Pamela StewartLocal Guide · 23 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
The crew was very experienced and knowledgeable. They were fast and efficient and the carpets looked brand new! Thank you!
Price assessment: Reasonable price
Price: $450–500
Services: Carpet steam cleaning
Positive: Punctuality, Professionalism
Response from the owner · 2 days ago
Thank you, Pamela! So glad the crew came across as experienced and knowledgeable, and that the carpets look brand new. Fast and efficient without cutting corners is exactly what we're going for. Thanks for trusting us with your home, we'll be ready whenever you need us next. Eric
Heather McElroy5 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Highly recommend Alpine Specialty cleaning. We have them service the dryer vents in our condo building yearly. They do a great job, are on time, and very communicative. Our tech Rob was fantastic!
Price assessment: Reasonable price
Services: HVAC duct & vent cleaning
Response from the owner · 2 days ago
Thank you, Heather! Rob does great work and I'll pass this along. Glad the yearly dryer vent service for your condo building keeps going smoothly, on time and communicative is exactly what we're going for. Really appreciate the recommendation. Eric
Marion Vinson5 reviewsiTotal number of Google reviews Marion has written across all businesses on Google Maps, not just this one.
Tech was very polite. Very. Through in giving information regarding the service and what was found. Listened carefully to my questions and made sure I understood.
Response from the owner · 2 days ago
Thank you, Marion! Taking the time to explain what we found and making sure your questions got answered is exactly how we want every visit to go. Really appreciate the 5 stars, and we'll be ready whenever you need us next. Eric
Karen Moran9 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Thanks so much, Karen! Really glad the carpets look like new, that's exactly what we're going for on every job. Thanks for trusting us with your home and we'll be ready whenever you need us next. Eric
David Barson3 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Great experience. Owner of the company is a young adult working hard. Pickup and dropoff went perfectly and the young man was VERY helpful and friendly. We will use the again to upolstery clean our two chairs.
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning
Response from the owner · 4 days ago
Thanks so much, David! Really glad the pickup and dropoff went smoothly and our guy took good care of you. Upholstery is a great one to have done, so we'll be ready when those two chairs need us again. Appreciate you trusting us with them. Eric
Carol Gould7 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Alpine did a fantastic job!
Elijah and Kio were punctual, thorough and so kind.
Elijah helped my carpets looked brand new.
I appreciate the professionalism and good old-fashioned courteousness that these gentlemen showed up with this morning.
I highly recommend Alpine for duct and Carpet Cleaning!
Price assessment: Reasonable price
Price: $350–400
Services: Carpet steam cleaning
Response from the owner · Edited 3 days ago
Thank you, Carol! Elijah and Kio both do great work and I'll make sure they see this. Punctual, thorough and kind is exactly what we shoot for on every job, so it's great to hear the carpets look brand new. Really appreciate you recommending us for ducts and carpet, we'll be here whenever you need us next. Eric
