Jarexi Mercado
Review from Google · view on GoogleExcelente Trabajo
Alta Pest Control
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 69 flea exterminatorsPosition by Experts Score among all companies we track in this category. · better than 35%
4.9 ★★★★★ 163 Google reviews · 9 photos
95%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$85typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Alta Pest Control at a glance
Customers frequently praise Alta Pest Control for punctual arrivals, thorough inspections, and polite technicians who clearly explain treatment processes. Many reviewers note the company's consistent performance in maintaining pest-free environments and its responsive communication. However, some lower-rated reviews highlight issues with scheduling reliability, such as missed appointments or lack of specific time windows, and disputes regarding contract terms or service frequency expectations.
- Google rating: 4.9 out of 5 from 163 reviews (95% five-star).
- Reviews on this page: 163 Google reviews (123 with written comments).
- Owner responses: the business replied to 96% of reviews.
- Most recent review: October 25, 2026.
- Service: Flea Exterminator serving Grand Prairie, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other flea exterminators
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alta Pest Control: 89/100 on this factor. Category median: 95.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alta Pest Control: 88/100 on this factor. Category median: 94.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alta Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alta Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alta Pest Control: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
163 Google reviews we collected
- 5 stars15595%
- 4 stars42%
- 3 stars11%
- 2 stars00%
- 1 star32%
Praise vs complaints
Phrases our text analysis found in 123 written reviews
- Praise17197%
- Complaints63%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2533%
- Reasonable4560%
- Overpriced00%
- Not sure57%
$85-22% vs typical flea exterminators
Middle half of what 42 customers paid ($61–$106) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6637%
- Quality & results4827%
- Speed & response2514%
- Communication1810%
- Would recommend137%
- Honesty & trust42%
- Price & value32%
What customers talk about
We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brian was very courteous and handled my concerns with my issue.”
“RICHARD DID AN OUTSTANDING JOB, ALTHOUGH HE LEFT WITHOUT LETTING ME KNOW OF THE BAIT BOXES OUTDOOR.”
“Horrible experience with this company.”
“He understood exactly where problem areas could be and promptly attacked them.”
“He explained the process for work performed and was friendly and approachable.”
“I highly recommend Alta Pest Control and their technician Lane.”
“He was knowledgeable and thorough, and it’s clear he genuinely enjoys his work.”
“They would not provide a specific time or even a reasonable time window for when they would be coming, making it nearly impossible for me to be home i…”
People customers mention
- Christian 3 reviews
- Orlando 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alta Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Alice9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
RICHARD DID AN OUTSTANDING JOB, ALTHOUGH HE LEFT WITHOUT LETTING ME KNOW OF THE BAIT BOXES OUTDOOR.
Paid $60–80Reasonable priceRodent extermination
Sarah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Alta always shows up like they say they will, and so a fantastic job. The technicians are always polite and listen to any concerns I’m having. I’d recommend them to anyone.
Paid $20–40Reasonable priceBug & insect extermination
Andrew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great service and friendly technicians! They are excellent at treating only the things you want treated, which is important when you have egg-laying chickens and food gardens.
Paid $160–180Reasonable price
ThelmaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Orlando is thorough, on time, and friendly. We appreciate Alta keeping our house pests free and making the process easy.
Paid $60–80Bug & insect extermination
LisaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Technician Richard did a fabulous job treating my home. He was polite, kind and thorough. Thank you for the great service
Paid $80–100
Sandra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Bryan did a fantastic job he listen to my concerns and addressed them as well . Great job Bryan.
Paid $80–100Great priceHome inspectionHornet & wasp exterminationRodent extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Home inspection | 26 | $81–$146 |
| General pest inspection | 22 | $66–$136 |
| Hornet & wasp extermination | 20 | $99–$246 |
| Rodent extermination | 20 | $76–$282 |
| Bug & insect extermination | 17 | $68–$131 |
| Mosquito extermination | 16 | $56–$103 |
| Spider extermination | 12 | $56–$126 |
| Ant extermination | 11 | $66–$194 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 163 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Viviene Bent4 reviewsTotal number of Google reviews Viviene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrian was very courteous and handled my concerns with my issue. Very knowledgeable too. Very good experience.
- Services: Hornet & wasp extermination
Andrew ShepherdLocal Guide · 18 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlta is quick, effective and always on time.
- Price assessment: Great price
- Price: $20–40
Sean Colin4 reviewsTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job
Kelly Smuts5 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOrlando was super nice and thorough! He addressed every concern quickly. Very pleased!
Marco Rodriguez2 reviewsTotal number of Google reviews Marco has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAndrew was great! He explained the process for work performed and was friendly and approachable.
- Pest type: Termites
Response from the owner · 2 weeks ago
Thank you for your kind words! We're glad to hear that Andrew provided clear explanations and made you feel comfortable throughout the process. We appreciate your feedback and look forward to serving you again.
John PodrebaracLocal Guide · 88 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service keeps us critter free uear round.
- Price assessment: Great price
- Services: General pest inspection
Response from the owner · 2 days ago
Thank you for your kind words! We're glad to hear our service is keeping your home critter-free all year round. We appreciate your continued trust and look forward to serving you in the future.
Alice Sweet9 reviewsTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRICHARD DID AN OUTSTANDING JOB, ALTHOUGH HE LEFT WITHOUT LETTING ME KNOW OF THE BAIT BOXES OUTDOOR.
- Price assessment: Reasonable price
- Price: $60–80
- Services: Rodent extermination
Response from the owner · 2 days ago
Thank you for your kind words about Richard’s work! We apologize for any inconvenience caused by not informing you about the outdoor bait boxes. We appreciate your feedback and will ensure better communication in the future.
Kyle8 reviewsTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTech went above and beyond solving my mosquito problem. 👍
Response from the owner · 2 days ago
Thank you for your kind words! We're glad our tech could go above and beyond to solve your mosquito problem. If you need any further assistance, feel free to reach out anytime.
Sarah P.4 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlta always shows up like they say they will, and so a fantastic job. The technicians are always polite and listen to any concerns I’m having. I’d recommend them to anyone.
- Price assessment: Reasonable price
- Price: $20–40
- Services: Bug & insect extermination
- Pest type: Ants, Cockroaches, Spiders, Other
Response from the owner · 3 days ago
Thank you for your kind words and recommendation! We’re glad to hear our team consistently meets your expectations and takes the time to address your concerns. We appreciate your continued trust in Alta and look forward to serving you again.
Business details
- Address: 8160 Moberly Ln Ste 101, Dallas, TX 75227
- Phone: (469) 212-7693
- Website: altapestcontrol.com
- Service area: Grand Prairie, TX