Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts

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Anderson Self Storage

Self-storage facility · Suffolk, VA · reviewed since 2012

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%85+24Replies to reviews 8%100+8.2Experts Score= 83Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#68 of 112 packing servicesPosition by Experts Score among all companies we track in this category. · better than 40%
4.8 ★★★★★ 223 Google reviews · 9 photos
87%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Nov 2026latest review
📞 Call (757) 942-8034Request a call backWebsite ↗

Anderson Self Storage at a glance

Customers frequently cite the facility's cleanliness, competitive pricing, and the staff's helpfulness in explaining unit operations. Positive reviews highlight quick service, easy online sign-up, and the owner's consistent communication. However, low-star feedback indicates recurring issues with unit access and billing date discrepancies, which some customers found difficult to resolve despite repeated requests.

  • Google rating: 4.8 out of 5 from 223 reviews (87% five-star).
  • Reviews on this page: 223 Google reviews (137 with written comments, 2 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: November 4, 2026.
  • Service: Packing Service serving Suffolk, Virginia.

Data from Google, last updated November 10, 2026.

Score profile vs other packing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

Satisfaction80Reliability85Craft & service–Value–Momentum100Replies to reviews100Satisfaction: 80 (median 90)Reliability: 85 (median 86)Momentum: 100 (median 100)Replies to reviews: 100 (median 90)
Anderson Self StoragePacking Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Anderson Self Storage: 80/100 on this factor. Category median: 90.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Anderson Self Storage: 85/100 on this factor. Category median: 86.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 89.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Anderson Self Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Anderson Self Storage: 100/100 on this factor. Category median: 90.A
100

Bar = this company · dark tick = category median.

Star ratings

223 Google reviews we collected

  • 5 stars19487%
  • 4 stars2310%
  • 3 stars31%
  • 2 stars10%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 137 written reviews

  • Praise140100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude7251%
  • Price & value1914%
  • Would recommend1611%
  • Quality & results1511%
  • Speed & response96%
  • Communication86%
  • Honesty & trust11%

What customers talk about

We read 137 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They was very nice and very helpful to me and my husband.”
  • “MY EXPERIENCE AT ANDERSON STORAGE WAS GREAT , REASONABLE AND AFFORDABLE 👍🙂”
  • “I am a repeat customer and I would recommend this storage unit to anyone”
  • “Clean place good people and thorough in explaining all the ins and outs of how they work”
  • “They were very understanding when we had to up and leave quickly.”
  • “She was sweet, easy to talk to, willing to answer all of my questions, very knowledgeable.”
  • “I trust you all realize the success she brings to the company.”

People customers mention

  • Angie 11 reviews
  • Broom 7 reviews
  • Brianna 6 reviews
  • Dan 4 reviews
  • Urbanek 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

JeffreyLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Clean place good people and thorough in explaining all the ins and outs of how they work

Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Upon my request, Provided a financial statement that they stated difficult to retrieve. Very professional.

Customer photo from Mary's reviewCustomer photo from Mary's review
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The facility was very clean, and Michele and Dan are extremely friendly and helpful. Highly recommend this storage facility because of the help I received by the two of them.

Sheed6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Michelle was very nice easy to deal with,smooth and easy transaction. I will recommend😎

Brittany3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Michele was polite from the time I called about a quote until we came to the office to complete the rental. She made sure we got the best price for the unit we needed. She also made we knew how to properly work the lock. She will definitely continue to get our business

Erikia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The lady was extremely nice she gave me a storage unit that I couldn’t imagine to get and for less money the storage is big and very clean thanks u

Compare with

Photos

Customer reviews

4.8 ★★★★★ 223 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Keontée Mosley4 reviewsTotal number of Google reviews Keontée has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dan keep up the good work!!!

Response from the owner · 4 days ago

Thank you for your kind words about Dan at Anderson Self Storage! We're thrilled to hear that you are pleased with our service. Your encouragement means a lot to us.

Annette Hale4 reviewsTotal number of Google reviews Annette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff was very helpful and friendly

Response from the owner · 4 weeks ago

Thank you for choosing Anderson Self Storage! We're thrilled to hear you had a great experience. Providing excellent customer service and reliable storage options is what we strive for every day.

Debbie Rosser8 reviewsTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My experience was excellent having no problems.

Response from the owner · a month ago

Thank you for your feedback about Anderson Self Storage! We're delighted to hear your rental experience was excellent and that everything went smoothly. Providing clean, secure, and convenient self-storage along with outstanding customer service is what we strive for every day. We appreciate you choosing Anderson Self Storage and look forward to continuing to serve your storage needs!

Catrice Mayo3 reviewsTotal number of Google reviews Catrice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everything was okay.

Response from the owner · 3 months ago

We appreciate your positive feedback! Providing secure, affordable, and professionally managed self storage is what we strive for every day. Thank you for trusting Anderson Self Storage, and we look forward to helping you whenever you need extra space.

Tony CabellaLocal Guide · 29 reviewsTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing Staff

Response from the owner · 4 months ago

Thank you for your kind words about our professional and friendly team at Anderson Self Storage! We are so glad you had a positive experience. We look forward to serving you again soon.

Jeffrey E. DoughtieLocal Guide · 7 reviewsTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Clean place good people and thorough in explaining all the ins and outs of how they work

Response from the owner · 5 months ago

Thank you for your awesome 5-star rating of Anderson Self Storage! We're delighted to hear that you had a great experience with us. We strive to provide top-notch service, and your feedback motivates us to keep up the good work. Looking forward to serving you again soon!

Torrey Phillips II1 reviewTotal number of Google reviews Torrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome customer service

Response from the owner · 6 months ago

Thank you so much for your 5-star review of Anderson Self Storage! We're thrilled to hear that you had a great experience with us. We appreciate your feedback and hope to see you again soon.

Mary Bess6 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Upon my request, Provided a financial statement that they stated difficult to retrieve. Very professional.

Response from the owner · 7 months ago

Thank you for recognizing our efforts in meeting your needs at Anderson Self Storage! We strive to maintain professionalism and efficient service for all our customers. If you have any more requests, feel free to reach out.

Uncle Woody1 reviewTotal number of Google reviews Uncle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very friendly and fast service

Response from the owner · 10 months ago

Thank you for the kind words about Anderson Self Storage! We always strive to provide friendly and fast service to all our customers. We look forward to serving you again soon!

LaToya Skinner1 reviewTotal number of Google reviews LaToya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am a repeat customer and I would recommend this storage unit to anyone

Response from the owner · a year ago

Thank you for your 5-star rating of Anderson Self Storage! We are thrilled to hear that you had a positive experience with us. We look forward to serving you again soon!

Anderson Self Storage on Google Maps →

Business details