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Animal Dermatology Clinic

Veterinarian · Indianapolis, IN · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%93+22.5Value 14%78+11Replies to reviews 7%14+1Craft & service penalty84−1.6Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 40 veterinary techniciansPosition by Experts Score among all companies we track in this category. · better than 69%
4.9 ★★★★★ 159 Google reviews · 8 photos
94%five-star reviews
4.85★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
14%reviews answered by the owner
Oct 2026latest review

Animal Dermatology Clinic at a glance

Google reviewers rate Animal Dermatology Clinic 4.9 out of 5 based on 159 reviews. Customers frequently praise the clinic's friendly staff, thorough explanations of complex skin and ear conditions, and effective treatment plans that resolve chronic issues. Recurring themes include the veterinarian's patience, clear communication, and willingness to answer questions. However, some low-star reviews criticize the high cost of biopsies, sedation, and follow-up visits, noting that specific charges were not discussed prior to treatment.

  • Google rating: 4.9 out of 5 from 159 reviews (94% five-star).
  • Reviews on this page: 159 Google reviews (114 with written comments, 4 with photos).
  • Owner responses: the business replied to 14% of reviews.
  • Most recent review: October 22, 2026.
  • Service: Veterinary Technician serving Indianapolis, Indiana.

Data from Google, last updated October 26, 2026.

Score profile vs other veterinary technicians

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction91Reliability93Craft & service84Value78Momentum100Replies to reviews14Satisfaction: 91 (median 83)Reliability: 93 (median 78)Craft & service: 84 (median 90)Value: 78 (median 87)Momentum: 100 (median 100)Replies to reviews: 14 (median 49)
Animal Dermatology ClinicVeterinary Technicians median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Animal Dermatology Clinic: 91/100 on this factor. Category median: 83.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Animal Dermatology Clinic: 93/100 on this factor. Category median: 78.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Animal Dermatology Clinic: 84/100 on this factor. Category median: 90.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Animal Dermatology Clinic: 78/100 on this factor. Category median: 87.B
78
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Animal Dermatology Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Animal Dermatology Clinic: 14/100 on this factor. Category median: 49.F
14

Bar = this company · dark tick = category median.

Star ratings

159 Google reviews we collected

  • 5 stars15094%
  • 4 stars53%
  • 3 stars11%
  • 2 stars00%
  • 1 star32%

Praise vs complaints

Phrases our text analysis found in 114 written reviews

  • Praise15497%
  • Complaints53%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6340%
  • Communication2717%
  • Quality & results2314%
  • Would recommend2214%
  • Speed & response138%
  • Honesty & trust74%
  • Price & value43%

What customers talk about

We read 114 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Always friendly and willing to work with your schedule.”
  • “He was really helpful in explaining our dogs skin issues.”
  • “We’ve had a great experience working with Brandon, Michael, and Dr.”
    “Ordered medications that is not working but want me to come in and charge another $75.”
  • “I wouldn't hesitate to recommend them to anyone with a pet with dermatological issues.”
  • “Also, the staff does a remarkable job of follow up, they are also very quick to answer any questions and refill prescriptions.”
  • “We have always been shown genuine kindness by the staff and Dr.”
  • “Doctor Plowgian spent a great deal of time explaining what could be causing my old Newfies allergies and best ways to help her.”

People customers mention

  • Plowgian 20 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Jim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

The people are so nice! Dr Plowgian is great. He was really helpful in explaining our dogs skin issues.

Reasonable priceLarge animals
DickLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

I was referred here because one of my dogs, Buster was always getting ear infractions. My visit was great! Everyone was welcoming and they took the time to answer all my questions and came up with a treatment plan.

Service not listed
DoraLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Wonderful staff, exceptional environment, amazing doctor. Highly recommend. Drove over 2 hours and will again happily!

Lori4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Always friendly and willing to work with your schedule. Recommend if your pet has allergies and hard to treat ear and skin issues.

Reasonable priceService not listed
Moni9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

After about 6 months of chronic skin issues for our cat we were referred to go to a dermatologist. So glad we chose ADC of IN. Immediate improvements. Alayna, the receptionist’s, and Dr. Plowgian are phenomenal. Even if going in on a bad day due to frustration or complete worry, you will smile or laugh in some…

JoelLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They helped my dog when he needed it the most. My dog thanks you for your services.

Photos

Customer reviews

4.9 ★★★★★ 159 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jim J3 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The people are so nice! Dr Plowgian is great. He was really helpful in explaining our dogs skin issues.

  • Price assessment: Reasonable price
  • Services: Large animals
Response from the owner · 3 days ago

Jim J, we're delighted to know you had a positive experience with Dr. Plowgian. Your feedback about our team's friendliness is much appreciated!

Dick SwartzLocal Guide · 37 reviewsTotal number of Google reviews Dick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was referred here because one of my dogs, Buster was always getting ear infractions. My visit was great! Everyone was welcoming and they took the time to answer all my questions and came up with a treatment plan.

  • Services: Service not listed
Response from the owner · 5 days ago

Thank you for your feedback, Dick! We're glad to hear that our team made your visit pleasant and provided a thorough treatment plan for Buster. Your comments will be shared with our specialists.

Dora Murphy-CourterLocal Guide · 22 reviewsTotal number of Google reviews Dora has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful staff, exceptional environment, amazing doctor. Highly recommend. Drove over 2 hours and will again happily!

Response from the owner · 3 weeks ago

Thank you, Dora, for your kind words! We're thrilled to hear you had a great experience with our wonderful staff and amazing doctor. We'll be sure to share your praise with the team!

Lori Edwards4 reviewsTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always friendly and willing to work with your schedule. Recommend if your pet has allergies and hard to treat ear and skin issues.

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · a month ago

Thank you, Lori, for your wonderful review! It's great to hear that our specialists have been able to assist with your pet's allergies and ear issues. We'll make sure to share your kind words with the team.

Moni Larsen9 reviewsTotal number of Google reviews Moni has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

After about 6 months of chronic skin issues for our cat we were referred to go to a dermatologist. So glad we chose ADC of IN. Immediate improvements. Alayna, the receptionist’s, and Dr. Plowgian are phenomenal. Even if going in on a bad day due to frustration or complete worry, you will smile or laugh in some capacity. It’s hard when our fur babies can’t speak to us. The ADC of IN is a great backup. Highly recommended. Thank you all for always helping.

Response from the owner · a month ago

We're so glad to hear about your positive experience, Moni! It's fantastic that our team, including Alayna and Dr. Plowgian, could bring some smiles during your visits. Thank you for recommending us!

Joel MarkiewiczLocal Guide · 37 reviewsTotal number of Google reviews Joel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They helped my dog when he needed it the most. My dog thanks you for your services.

Response from the owner · a month ago

Joel, it's heartwarming to know that our services were there for your dog when he needed them. Thank you for your kind review; we'll definitely share your thanks with our team.

McKenna DillonLocal Guide · 10 reviewsTotal number of Google reviews McKenna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We brought our Frenchie, Gus, here after dealing with an ear infection for seven months. We were given an appointment the same week (which I would guess was pure luck!) and made a two hour drive to see if Dr. Plowgian could help us get our boy's ear back on track. Despite never having been to this clinic, Gus was greeted by name when we entered. Everyone was warm and welcoming, and Dr. Plowgian took a significant amount of time to both explain and answer any questions we may have had. It has been a little under a week since we went, and while it is a little too early to say if the treatment is going to work for Gus' ears, I wanted to leave a positive review. We so appreciated the time and care put into our appointment, and we're hopeful with Dr. Plowgian's assistance that we are on track to infection-free ears!

  • Services: Service not listed
Response from the owner · 2 months ago

We're so glad to hear that your visit with Gus was a positive one, McKenna. Your feedback about Dr. Plowgian and our team's care means a lot to us. Thank you for taking the time to share!

Melissa QuickLocal Guide · 20 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend! Doctor Plowgian spent a great deal of time explaining what could be causing my old Newfies allergies and best ways to help her. He was extremely helpful and thorough. Also, the staff does a remarkable job of follow up, they are also very quick to answer any questions and refill prescriptions. They are all very kind and friendly as well. Thank you!

Rebecca Zauel5 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Strongly recommend this vet derm clinic. Exceptional service. All the staff are friendly, and they answer your phone calls. The vet Dr Plowgian is very knowledgeable and a great communicator. He always takes his time with my dogs issues. He also seems to use very good clinical judgement. My doggo has discoid lupus, which the testing/diagnosis for is expensive and invasive for dogs. He was able to diagnose based on the clinical presentation, and sure enough my doggo has responded well to treatment without having to go through a painful procedure for just a diagnosis. It is a bit more expensive, but I think that’s to be expected with it being a speciality.

Kristin CLocal Guide · 34 reviewsTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The people here are wonderful. We’ve had a great experience working with Brandon, Michael, and Dr. Plowgian over the past couple years while addressing a food allergy for our cat. We have always been shown genuine kindness by the staff and Dr. Plowgian has always taken the time to thoroughly explain things to me and answer all of my questions. The office is highly responsive and really just goes above and beyond.

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