Appliance repair service · Grand Blanc, MI · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty78−2.2Momentum penalty79−2.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 34%
4.9★★★★★396 Google reviews · 6 photos
96%five-star reviews
4.74★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight punctual arrivals, quick diagnostic times, and fair pricing for repairs on washers, dryers, and refrigerators. Positive feedback often notes clear communication, professional demeanor, and the ability to fix issues same-day. However, several low-star reviews cite a pattern of missed appointments, unreturned phone calls, and prolonged delays in completing repairs or providing status updates.
Google rating: 4.9 out of 5 from 396 reviews (96% five-star).
Reviews on this page: 396 Google reviews (341 with written comments, 2 with photos).
Owner responses: the business replied to 76% of reviews.
Most recent review: October 19, 2026.
Service: Appliance Repair serving Grand Blanc, Michigan.
Data from Google, last updated October 25, 2026.
Score profile vs other appliance repair
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.
Anthony's Appliance RepairAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Anthony's Appliance Repair: 88/100 on this factor. Category median: 90.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Anthony's Appliance Repair: 80/100 on this factor. Category median: 87.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Anthony's Appliance Repair: 78/100 on this factor. Category median: 96.B
78
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Anthony's Appliance Repair: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Anthony's Appliance Repair: 79/100 on this factor. Category median: 100.B
79
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Anthony's Appliance Repair: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
396 Google reviews we collected
4.9of 5
5 stars38196%
4 stars31%
3 stars10%
2 stars00%
1 star113%
Praise vs complaints
Phrases our text analysis found in 341 written reviews
98%praise
Praise82698%
Complaints162%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price571%
Reasonable229%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response22427%
Staff & attitude18322%
Price & value12615%
Would recommend11814%
Quality & results9111%
Honesty & trust536%
Communication476%
What customers talk about
We read 341 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He quickly diagnosed the issue with my appliance and had it repaired in less than an hour.”
“Requested time off of work so I could be home in time and he never showed up and never called!”
“Service provided was very professional and reasonably priced!”
“His pricing was extremely fair, and he took the time to answer all of my questions, making sure I understood the problem and the repair process.”
“It would be an expensive fix and probably not worth it.”
“Reasonable rates, honest work and I highly recommend!”
“I was very pleased, he was knowledgeable, polite and got the job done fast.”
“Did not fix the problem but said everything was fine.”
“It's not often you find someone who combines expertise, honesty, and great customer service, but Anthony does exactly that.”
“My washer machine wasn't working, he did a diagnostic test and explained what was wrong.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Anthony's Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Bobbie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very pleasant young man. Showed up on time and had my dryer fixed within 10 minutes. Only charged for service call. Will definitely be keeping Anthony on my “who to call” list.
I will be referring friends and family to Anthony's Appliance Repair. My washer machine wasn't working, he did a diagnostic test and explained what was wrong. Service provided was very professional and reasonably priced!
Price assessment: Great price
Matthew Marquart1 reviewiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
I highly recommend Anthony's Appliance Repair! Anthony was professional, friendly, and courteous from start to finish. He quickly diagnosed the issue with my appliance and had it repaired in less than an hour. His pricing was extremely fair, and he took the time to answer all of my questions, making sure I understood the problem and the repair process.
It's not often you find someone who combines expertise, honesty, and great customer service, but Anthony does exactly that. If you're looking for reliable and affordable appliance repair, Anthony is the person to call. I wouldn't hesitate to use his services again and highly recommend him for any of your appliance repair needs.
Price assessment: Great price
Repair wait time: 0–1 hr
Chris ShattuckLocal Guide · 12 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Hi Chris I'm sorry your call wasn't returned .You may have called when I was on a job or with a customer but I have no voicemail from you and always make sure to return missed calls.Always happy to help in the future.
Bobbie Boni10 reviewsiTotal number of Google reviews Bobbie has written across all businesses on Google Maps, not just this one.
Very pleasant young man. Showed up on time and had my dryer fixed within 10 minutes. Only charged for service call. Will definitely be keeping Anthony on my “who to call” list.
Price assessment: Great price
Price: $50–100
Response from the owner · 2 months ago
Happy to help anytime! Thank you for the great review I really appreciate it!
Rebecca Waterman2 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Super easy to get ahold of, comes quick, assessed what needed to be done and everything was fixed shortly! He’s upfront about price, reasonable and trustworthy!
Response from the owner · 7 months ago
Thank you Hannah! I really appreciate the great review
Robert Graham3 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
We have used Anthony on several occasions over the last 10 years or so. He is always professional, and our appliance was fixed promptly. Recently he suggested an easy fix over the phone that worked, saving us the cost of a visit! I recommend him highly.
Response from the owner · 7 months ago
Thanks Robert! I'm happy it was a simple fix for you