Veterinarian · Morristown, TN · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%79+11.2Replies to reviews 7%59+4.2Craft & service penalty98−0.2Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 26 pet hospiceiPosition by Experts Score among all companies we track in this category. · better than 64%
4.7★★★★★1,032 Google reviews · 24 photos
88%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Appalachian Veterinary Hospital 4.7 out of 5 stars based on 1032 reviews, with the owner responding to 57 percent of them. Customers frequently praise the staff for being kind, professional, and communicative during exams, surgeries, and routine care. They also note reasonable pricing and minimal wait times. However, some low-star reviews criticize the clinic for high costs, billing errors, and refusing emergency treatment for certain animals.
Google rating: 4.7 out of 5 from 1,032 reviews (88% five-star).
Reviews on this page: 1,032 Google reviews (653 with written comments, 69 with photos).
Owner responses: the business replied to 57% of reviews.
Most recent review: October 25, 2026.
Service: Pet Hospice serving Morristown, Tennessee.
Data from Google, last updated October 26, 2026.
Score profile vs other pet hospice
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
This companyPet Hospice median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Appalachian Veterinary Hospital: 76/100 on this factor. Category median: 70.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Appalachian Veterinary Hospital: 71/100 on this factor. Category median: 58.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Appalachian Veterinary Hospital: 98/100 on this factor. Category median: 95.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Appalachian Veterinary Hospital: 79/100 on this factor. Category median: 70.B
79
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Appalachian Veterinary Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Appalachian Veterinary Hospital: 59/100 on this factor. Category median: 45.C
59
Bar = this company · dark tick = category median.
Star ratings
1,032 Google reviews we collected
4.7of 5
5 stars90488%
4 stars636%
3 stars222%
2 stars121%
1 star313%
Praise vs complaints
Phrases our text analysis found in 653 written reviews
95%praise
Praise70295%
Complaints405%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price1713%
Reasonable9472%
Overpriced86%
Not sure118%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude37250%
Would recommend8011%
Quality & results7811%
Speed & response689%
Price & value669%
Communication456%
Honesty & trust334%
What customers talk about
We read 653 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was very nice and really sweet to our pup.”
“I called so often, the front desk started getting rude, snarky, and short.”
“I would highly recommend Appalachian Veterinary Hospital.”
“I recommend EVERYONE to stay the hell away from this place.”
“We moved to Tennessee a year ago and I thoroughly researched the veterinarians in the area.”
“My 14 year old senior dog was sick with horrible diarrhea, vomiting, etc and started going down hill.”
“Everyone was very nice, efficient, and they treated our dog very well.”
“Their fees are reasonable, the clinic is clean, and all the staff is caring.”
“first vet appointment on the 10th this month for my pitbull they are very expensive and gave me some medicine in house for itch says 36 tablets but I…”
“All examinations are done in your room and the vet is explaining everything to you, They make sure that you understand everything that is going on wi…”
“I can trust them to give me good advice and great care for my pets.”
People customers mention
Murray16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Appalachian Veterinary Hospital for 1 kind of job. Pick one to see what they paid and said.
Yesterday my husband and I took our American English Coonhound, “Ozzie,” to his annual healthy exam visit where he got his yearly vaccines and a nail trim. The team was exceptional. Throughout the entire visit, their team use treat/food enrichments to keep Ozzie happy and excited to be at the vet. Ozzie absolutely…
Great price
KaseyLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Been coming here since 06. This business and the employees have only gotten better. 100% Recommended!
danny5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Just want to say, Appalachian Veterinary Hospital is outstanding. I like the fact that the rooms are equipped with a scale, computer and vets medical tools. All examinations are done in your room and the vet is explaining everything to you, They make sure that you understand everything that is going on with your…
Reasonable priceService not listed
Mike6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My dog is large and gets scared when she goes to the vet. Both the doctor and her specialist handled Cookie expertly which contributed to making this a successful visit.
Reasonable priceLarge animals
BarbaraLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Appalachian Veterinary has taken care of my pets for years. I can trust them to give me good advice and great care for my pets.
+ Reliability+ Quality+ Professionalism
Craig4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very friendly staff and fast service. They’re the only ones I trust with our Pugs.
Yesterday my husband and I took our American English Coonhound, “Ozzie,” to his annual healthy exam visit where he got his yearly vaccines and a nail trim. The team was exceptional. Throughout the entire visit, their team use treat/food enrichments to keep Ozzie happy and excited to be at the vet. Ozzie absolutely loved the staff and their treats. Couldn’t recommend this vet more.
Perfect for pet parents like us that take your pet on weekends when off from weekday work. Ozzie will continue to be using Appalachian Vet Hospital for all his vet/grooming needs!
Price assessment: Great price
Response from the owner · 4 hours ago
We're ecstatic to hear that Ozzie enjoyed his visit, treats, vaccines, and nail trim! It truly warms our hearts to know that our treat and food enrichment approach helped keep him happy and comfortable throughout the entire appointment. Our team absolutely loves getting to work with such wonderful pets, and it sounds like Ozzie was a joy to have in the clinic. We truly appreciate your kind recommendation and are so glad that our weekend availability works perfectly for your family's schedule. We are delighted to be Ozzie's go-to veterinary and grooming team, and we look forward to seeing him again at his next visit!
Michael BrownLocal Guide · 36 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Been coming here since 06. This business and the employees have only gotten better. 100% Recommended!
Response from the owner · 4 years ago
Thank you for sharing your wonderful review!. The qualities you described are the goals we strive to achieve for all of our clients. On behalf of the staff, thank you for trusting us with your pets' care for years!
danny mortland5 reviewsiTotal number of Google reviews danny has written across all businesses on Google Maps, not just this one.
Just want to say, Appalachian Veterinary Hospital is outstanding. I like the fact that the rooms are equipped with a scale, computer and vets medical tools. All examinations are done in your room and the vet is explaining everything to you, They make sure that you understand everything that is going on with your pet before you leave. Dr. Straka is outstanding and so is her team! This veterinary hospital saved our Siberian husky many years ago from parvo, only vet we will ever go to!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 days ago
We are so excited to hear that Dr. Straka and her team provided such thorough, compassionate care for your beloved pet! It truly means the world to us to know that you appreciate the way our team takes the time to walk you through every step of the examination and ensures you fully understand everything before you leave. That level of communication and transparency is something we deeply value. We're also incredibly grateful for your continued trust in Appalachian Veterinary Hospital over the years, and we are so glad we could be there for your Siberian husky during such a critical time with parvo. Knowing that your pup recovered and has been with you all these years since is the greatest reward. Thank you for your kind words and your loyalty — we look forward to continuing to care for your furry family member for many more years to come! Thank you for the purrf-ect picture!!
J T (Ms. Joy)Local Guide · 71 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Everyone was very nice and really sweet to our pup. Good experience
Price assessment: Not sure
Services: Service not listed
Response from the owner · a year ago
Welcome to the Appalachian Veterinary Hospital family, Steven! We loved meeting you and your pet and can't wait to see you back again soon. Thank you for your positive review, give your sweet pup some loved from us !!
Mike Jarnagin6 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
My dog is large and gets scared when she goes to the vet. Both the doctor and her specialist handled Cookie expertly which contributed to making this a successful visit.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · a week ago
Thank you for your kind compliments, Mike! We love visits from you and your family and appreciate you trusting us with your pet's care.
Barbara HoltLocal Guide · 19 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
I couldn’t ask for better people to take care of my little Rosie. They are very kind. They really pay attention to our babies needs. I highly recommend Appalachian veterinary.
Price assessment: Great price
Services: Service not listed
Response from the owner · a week ago
Thank you for your review, Debbie. We’re privileged to care for Rosie and are so glad our team’s kindness and attention to her needs made a difference.
