Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Google reviewers rate Appliance EMT 4.9 out of 5 based on 612 reviews, with the owner responding to ninety percent of feedback. Customers frequently praise technicians for punctuality, clear communication, and efficient repairs on dryers, washers, and refrigerators. Recurring themes include professional conduct and same-day service availability. However, some low-star reviews cite concerns regarding unexpected price increases, missed diagnoses, and delays in part delivery or follow-up calls.
Data from Google, last updated November 8, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
612 Google reviews we collected
Phrases our text analysis found in 593 written reviews
Price verdicts customers left with their Google review
Middle half of what 51 customers paid ($290–$536) · gold mark = category median.
How often each topic comes up in the written reviews
We read 593 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They sent Viktor, who worked efficiently and professionally; he repaired all my appliances, which are now working perfectly.”
“The lady that answered the phone was really rude and she seems no wanting to help which for that company means losing customers.”
“Victor was on time, repaired our fridge fast and cleaned up after.”
“Worked with them to have my dryer fixed and after a month of back and forth, delays, and mistakes it never got done.”
“I would 1000% recommend Appliance EMT to anyone looking for high quality, excellent service!”
“I have had a terrible experience with this company.”
“We would recommend and use their services if needed!”
“I DO NOT RECOMMEND THIS COMPANY especially to retired people.”
“Very proficient and explains everything as he goes.”
“Fast service fair pricing would definitely use them again!”
“On time and work performed flawlessly with no hidden charges or games.”
“So if you need an honest, professional, and efficient, Appliance Repair company give these guys a call At Appliance EMT (Emergency Master Technicians)…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Appliance EMT for 4 kinds of job. Pick one to see what they paid and said.
Victor was punctual, informative, and courteous. He diagnosed and repaired the problem with our dryer quickly and efficiently. We will definitely be using Appliance EMT for all our appliance needs.
Requested a service call and explained exactly what was wrong. I was told by the technician that the cost would be $295 which was their minimum charge. They quoted me $117, then try to charge almost triple for 15 minute repair. I refused that and told him to leave. He reluctantly agreed to do the repair for the…
Thank you for your reliable same day Service! . The technician took his time to access the problem with our dishwasher.he regulated the functions waited to see how it was working . Hours later he messaged us to see how it was still functioning. All worked well even after many tries ! We were happy with the service…
5 stars for Max! 🌟🌟🌟🌟🌟 He came out today to service my washer/dryer! It was easy to book over the phone, and I received a text with the confirmed appointment & the arrival window. Max arrived within the arrival window, he was very nice and professional. He took the time to explain everything along the way!…
Victor was on time, repaired our fridge fast and cleaned up after. Great service!
Victor is great! Had issues with both my fridge and oven and he fixed them with no issues. Quick and professional
| Job | Reviews | Category typical |
|---|---|---|
| Washing machine repair | 5 | $126–$371 |
| Dryer repair | 3 | $176–$365 |
| Refrigerator/freezer repair | 3 | $139–$440 |
| Dishwasher repair | 2 | $119–$371 |
4.9 ★★★★★ 612 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Victor was great! Very proficient and explains everything as he goes. Very kind too. Great guy!
Shimair, thank you for the five-star review. We are glad Victor’s clear explanations and friendly manner made the visit easy to follow. Your kind words mean a lot, and we look forward to helping you again.
Victor was punctual, informative, and courteous. He diagnosed and repaired the problem with our dryer quickly and efficiently. We will definitely be using Appliance EMT for all our appliance needs.
Alex, thanks for the kind note. We're glad Victor arrived on time, explained the issue clearly, and completed the dryer repair quickly. Knowing you'll call Appliance EMT again is the best compliment, and we are ready to help whenever you need us.
Very good service from Victor from EMT appliance
Michel, thank you for the five-star review and for highlighting Victor's very good service. We appreciate you taking the time to share your experience and are glad everything went smoothly. We look forward to assisting you again in the future.
Se me han descompuesto el lavavajillas, el triturador de basura y el horno, casi al mismo tiempo. Encontré Appliance EMT por medio de google y por las devoluciones positivas de clientes. Enviaron a Viktor quien trabajó eficientemente y con mucho profesionalismo; reparó todos los electrodomésticos, los cuales funcionan muy bien hasta el momento. Cada reparación tiene garantía. Así que eso también se valora. Se recomienda altamente este servicio.
Perla, muchas gracias por compartir tu experiencia. Nos alegra saber que Viktor trabajó con eficiencia y profesionalismo y que todos los electrodomésticos funcionan correctamente. Agradecemos que valores la garantía y tu recomendación. Estamos a tu disposición para cualquier servicio futuro.
Victor was fast, did a good job!
Kyana, we really appreciate you sharing this feedback about Victor. It's great to hear he was quick and delivered excellent work, and we look forward to assisting you again.
Requested a service call and explained exactly what was wrong. I was told by the technician that the cost would be $295 which was their minimum charge. They quoted me $117, then try to charge almost triple for 15 minute repair. I refused that and told him to leave. He reluctantly agreed to do the repair for the service call fee. The next day my wife attempted to do a wash and the agitator that was removed and reattached broke off. I called and told them the repair completely failed they then tell me the part needs to be replaced. If you’re going to be in business be honest. If you have a minimum charge, disclose it. If a part needs to be replaced, disclose it. They did neither. Buyer beware.
Victor the technician was very professional, and knowledgeable.
Mike, thank you for the four-star review. We are glad Victor was professional and knowledgeable. We appreciate your feedback and will keep improving to earn that final star on your next visit.
Thank you for your reliable same day Service! . The technician took his time to access the problem with our dishwasher.he regulated the functions waited to see how it was working . Hours later he messaged us to see how it was still functioning. All worked well even after many tries ! We were happy with the service and care! We would recommend and use their services if needed!
Rosanna, we appreciate you taking the time to share this great feedback. We're glad our same day visit and the technician's careful checks and follow-up left you confident the dishwasher was fixed. It means a lot that you would recommend us, and we are here if you need us again.
Incredible service from Victor!!
Mohammed, thank you for the five-star review. We are thrilled Victor provided such incredible service. Hearing this truly motivates our team and helps others know what to expect. We appreciate you sharing your experience and look forward to helping you again.
Victor provided a Fast turnaround and diagnosis. Highly recommend
Kamini, thank you for the five-star review. We are glad Victor delivered a rapid diagnosis and prompt turnaround. Your recommendation means a lot and encourages our team, and we look forward to helping you again.
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
