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Appliance Pro Care

Appliance repair service · Quincy, MA · reviewed since 2025

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 60 appliance repairPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 341 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$374typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Appliance Pro Care at a glance

Google reviewers rate Appliance Pro Care five stars based on 341 reviews, with the owner responding to 99% of feedback. Customers frequently praise the company for prompt same-day service, fair pricing, and clear communication regarding appointment status. Technicians are described as knowledgeable and honest, often diagnosing issues quickly and providing maintenance advice without unnecessary repairs. No recurring criticisms appear in the provided excerpts, which consistently highlight professional conduct and efficient problem resolution.

  • Google rating: 5.0 out of 5 from 341 reviews (100% five-star).
  • Reviews on this page: 341 Google reviews (325 with written comments, 18 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: October 23, 2026.
  • Service: Appliance Repair serving Quincy, Massachusetts.

Data from Google, last updated October 25, 2026.

Score profile vs other appliance repair

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.

Satisfaction100Reliability100Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 100 (median 90)Reliability: 100 (median 87)Value: 100 (median 97)Momentum: 100 (median 100)
Appliance Pro CareAppliance Repair median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Appliance Pro Care: 100/100 on this factor. Category median: 90.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Appliance Pro Care: 100/100 on this factor. Category median: 87.A
100
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Appliance Pro Care: 100/100 on this factor. Category median: 97.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Appliance Pro Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
–

Bar = this company · dark tick = category median.

Star ratings

341 Google reviews we collected

  • 5 stars341100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 325 written reviews

  • Praise74499%
  • Complaints51%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1830%
  • Reasonable4168%
  • Overpriced00%
  • Not sure12%
$374+38% vs typical appliance repair

Middle half of what 45 customers paid ($157–$477) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Speed & response20728%
  • Staff & attitude15921%
  • Quality & results12917%
  • Would recommend12016%
  • Price & value598%
  • Communication436%
  • Honesty & trust324%

What customers talk about

We read 325 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Kameron is very responsive, knowledgeable and with quick service.”
    “Nat’l Grid told me my oven had delayed ignition and that it needed to be serviced.”
  • “Amazing customer aervice - professional, courteous, and fast!”
  • “Appliance Pro Care is professional, efficient, and dedicated to providing excellent service.”
  • “I would highly recommend him to anyone in cohasset or nearby.”
  • “Our technician arrived quickly and solved our problem immediately and the pricing is fair.”
  • “Cameron was professional, knowledgeable and explained everything about the repair.”
  • “He could have charged me for a part replacement but was honest and said it is in perfect condition.”

People customers mention

  • Kamran 12 reviews
  • Cameron 4 reviews
  • Samsung 3 reviews
  • Air 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

What reviewers say about Appliance Pro Care

From 167 detailed written reviews; every point below is quoted in at least one review.

  • Mentioned most: Would recommend (112 praise); Responsiveness (72 praise); Quality of work (68 praise); Expertise (64 praise); Speed (53 praise, 1 complaint); Professionalism (53 praise); Friendly & courteous (50 praise); Explains clearly (39 praise).
  • Reported results: 68 problem fixed, 6 exceeded expectations.
  • Value for money: 13 said worth it.
  • Jobs reviewed: refrigerator (18), dryer (15), dishwasher (14), appliance (10), washing machine (9), oven (7).
  • Returning customers: 15 reviewers say they used Appliance Pro Care before.
👍 “Great work”
👍 “Easy communication”
👍 “Very responsive, knowledgeable”
👎 “It took us a while”
👎 “Cane late right before a holiday”

Reviews for your job

Customers hired Appliance Pro Care for 5 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Maria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Kameron is great! He has done a few appliance fixes at my house and I’ll continue using him. Kameron is very responsive, knowledgeable and with quick service. He knows his appliances and you’ll be very happy you hired him!

Paid $300–350Reasonable price
RichLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Kamran. Top 2% of guys servicing our appliances Currently I can't imagine using someone else. Super nice guy, super competent, totally fair.Unlike yale or toma. He took care of our issue.His prices were good.I would highly recommend him to anyone in cohasset or nearby.

Paid $500+Reasonable price
HelenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I contacted Appliance Pro Care online in the evening and Cameron came the next day! He diagnosed and fixed my problem right away. I was back to washing a load of clothes that afternoon! Meanwhile, the company sent texts to keep me updated on the status of my appointment. Appliance Pro Care is professional,…

Paid $50–100Reasonable price
Clark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Service was prompt and satisfactory. Refrigerator problem caused by broken fan. Easily replaced. Courteous technician.

Paid $200–250Reasonable price
Irma4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Cameron was great! He arrived on a Saturday within the expected time window, quickly replaced the defective part on our dryer, and took the time to educate us on proper maintenance and safety, including keeping the inside of the dryer clean and free of lint. Professional, knowledgeable, and helpful. Highly recommend!

Paid $400–450Reasonable price
Donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Cameron was great. Nat’l Grid told me my oven had delayed ignition and that it needed to be serviced. Cameron inspected it top to bottom and found nothing wrong. He could have charged me for a part replacement but was honest and said it is in perfect condition. I’ve recommended him to Hancock Appliance for their service calls. Superb 👍

Paid $50–100Great price

Photos

Customer reviews

5.0 ★★★★★ 341 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Julia Buckman1 reviewTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have worked with Appliance Pro Care three times now following a recommendation from a friend and have been very happy with the experience! Great work, easy communication.

Maria Mahoney5 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kameron is great! He has done a few appliance fixes at my house and I’ll continue using him. Kameron is very responsive, knowledgeable and with quick service. He knows his appliances and you’ll be very happy you hired him!

  • Price assessment: Reasonable price
  • Price: $300–350
  • Repair wait time: 0–1 hr
Charlotte5 reviewsTotal number of Google reviews Charlotte has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cameron came to look at our fridge and was able to diagnose the problem and fix it all within an hour. Very thorough work and quality service! Highly recommend!

Carrie Couto9 reviewsTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing customer aervice - professional, courteous, and fast!!

  • Price assessment: Great price
  • Repair wait time: 0–1 hr
Rich ConsidineLocal Guide · 41 reviewsTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kamran. Top 2% of guys servicing our appliances Currently I can't imagine using someone else. Super nice guy, super competent, totally fair.Unlike yale or toma. He took care of our issue.His prices were good.I would highly recommend him to anyone in cohasset or nearby.

  • Price assessment: Reasonable price
  • Price: $500+
  • Repair wait time: 1–2 hr
Response from the owner · 7 months ago

Thank you for your kind words and for choosing Appliance Pro Care. We’re glad you had a great experience and truly appreciate your support.

Helen GravesLocal Guide · 16 reviewsTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I contacted Appliance Pro Care online in the evening and Cameron came the next day! He diagnosed and fixed my problem right away. I was back to washing a load of clothes that afternoon! Meanwhile, the company sent texts to keep me updated on the status of my appointment. Appliance Pro Care is professional, efficient, and dedicated to providing excellent service.

  • Price assessment: Reasonable price
  • Price: $50–100
  • Repair wait time: 1–2 hr
Response from the owner · 2 months ago

Thank you, Helen! We're glad we could help. We appreciate your kind words and look forward to helping you with any appliance needs in the future!

Clark Johnson7 reviewsTotal number of Google reviews Clark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Service was prompt and satisfactory. Refrigerator problem caused by broken fan. Easily replaced. Courteous technician.

  • Price assessment: Reasonable price
  • Price: $200–250
Nic Disano2 reviewsTotal number of Google reviews Nic has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kamran was honest and fast.

  • Price: $350–400
  • Repair wait time: 1–2 hr
Response from the owner · a week ago

Thank you, Nic! We're glad we could help. We truly appreciate your kind words and your support!

Lee Mahoney3 reviewsTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Most professional service I have ever had. Highly recommend!

Response from the owner · a week ago

Thank you, Lee! We're glad we could help. We truly appreciate your kind words and your support!

Irma Melina Moles4 reviewsTotal number of Google reviews Irma has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cameron was great! He arrived on a Saturday within the expected time window, quickly replaced the defective part on our dryer, and took the time to educate us on proper maintenance and safety, including keeping the inside of the dryer clean and free of lint. Professional, knowledgeable, and helpful. Highly recommend!

  • Price assessment: Reasonable price
  • Price: $400–450
  • Repair wait time: 1–2 hr
Response from the owner · a week ago

Thank you, Irma! We're glad we could help. We truly appreciate your kind words and your support!

Appliance Pro Care on Google Maps →

Business details