Pest control service · Pleasant Grove, UT · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%89+25.1Replies to reviews 8%44+3.6Momentum penalty0−10Experts Score= 77Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 60 ant exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 5%
4.9★★★★★294 Google reviews · 23 photos
97%five-star reviews
1.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Aptive Pest Control 4.9 out of 5 based on 294 reviews. Customers frequently praise technicians for punctuality, thoroughness in treating wasps and spiders, and proactive communication via text updates and detailed service reports. Recurring criticisms involve aggressive door-to-door solicitation that ignores no-solicitor signs, billing disputes regarding contract cancellations, and isolated instances of missed nests or debris left behind after treatments.
Google rating: 4.9 out of 5 from 294 reviews (97% five-star).
Reviews on this page: 294 Google reviews (167 with written comments, 4 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: July 13, 2026.
Service: Ant Exterminator serving Pleasant Grove, Utah.
Data from Google, last updated October 25, 2026.
Score profile vs other ant exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Aptive Pest ControlAnt Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aptive Pest Control: 91/100 on this factor. Category median: 95.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aptive Pest Control: 89/100 on this factor. Category median: 95.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Aptive Pest Control: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Aptive Pest Control: 44/100 on this factor. Category median: 100.C
44
Bar = this company · dark tick = category median.
Star ratings
294 Google reviews we collected
4.9of 5
5 stars28697%
4 stars21%
3 stars10%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 167 written reviews
99%praise
Praise23199%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8436%
Staff & attitude6729%
Communication3615%
Speed & response3214%
Would recommend83%
Honesty & trust42%
Price & value31%
What customers talk about
We read 167 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Christopher did a great job explaining the different treatments and what to expect from it.”
“Daniel was on time and perform his duties in a professional manner.”
“Communication is good via text on arrival times and the work that is being done.”
“They worked with my budget and had someone out same day.”
“Aptive Environmental is a 10/10 when it comes to customer service and for the work they do!”
“Always so dependable and everything gets done quickly and thoroughly.”
“Excellent, prompt, friendly service at a fair price.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
The7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
We had aggressive solicitors selling Aptive services. We have "no solicitor" signs and they ignored them. They got aggressive with my 80 year old neighbor. They do not have a license to sell in my city and we needed to engage the police. Would not call me back to discuss.
David7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
Very fraudulent billing activity. I signed up for 1 year of service. Prior to the end of the 1 year contract date, I called them to cancel because I was selling the house. They told me to call back on a certain date to actually cancel, which I did. When I called back on the date they advised, I made a final…
MarvinLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Daniel was on time and perform his duties in a professional manner. He always does me a great job. Thanks Daniel
Carolyn10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have no problems with this company. They have eliminated the wasp nests and spiders that were a big problem for me. The workers are fast and thorough.
Karrie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Christopher did a great job explaining the different treatments and what to expect from it. He was also extremely quiet working in my mom’s apartment while she was napping. There was no awful smell or stains from the interior treatment. 👍
MariesaLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Everything was done well even taking care of my concerns about wasps. Communication is good via text on arrival times and the work that is being done.
We had aggressive solicitors selling Aptive services. We have "no solicitor" signs and they ignored them. They got aggressive with my 80 year old neighbor. They do not have a license to sell in my city and we needed to engage the police. Would not call me back to discuss.
Response from the owner · 3 months ago
We're sorry to hear this interaction left you with this negative impression, David. Our sales representatives are expected to respect posted signage, conduct themselves professionally, and treat homeowners with courtesy and respect. We'd appreciate the opportunity to investigate the concerns you've shared.
When you have a moment, please email [email protected] with the address where this occurred, the date and approximate time of the interaction, and any doorbell camera footage if available. Those details will help us identify the representative involved and ensure your concerns are reviewed by the appropriate team. We're here to help in any way we can!
-Alexis, Aptive Care Team
David Prestwich7 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Very fraudulent billing activity. I signed up for 1 year of service. Prior to the end of the 1 year contract date, I called them to cancel because I was selling the house. They told me to call back on a certain date to actually cancel, which I did. When I called back on the date they advised, I made a final payment and was told my contract was cancelled, over, and paid in full. Instead, they keep wanting to bill me for additional months.
Sounds like they sign you up, then refuse to cancel it and keep trying to collect more $$.
Response from the owner · 4 months ago
Hi David,
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation has caused. I can understand how upsetting it would feel to believe an account was fully resolved and then continue receiving billing notices.
At Aptive, we take concerns like this seriously and want every customer experience to be handled with clarity, accuracy, and transparency. What you described is not the experience we aim to provide. Please reach out to [email protected] directly so we can review your account in detail, verify what was communicated, and get this properly handled and resolved for you as quickly as possible.
-Jasmine, Aptive Care Team
Marvin HillLocal Guide · 37 reviewsiTotal number of Google reviews Marvin has written across all businesses on Google Maps, not just this one.
I have no problems with this company. They have eliminated the wasp nests and spiders that were a big problem for me. The workers are fast and thorough.
Eric Huish14 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Christopher did a great job explaining the different treatments and what to expect from it. He was also extremely quiet working in my mom’s apartment while she was napping. There was no awful smell or stains from the interior treatment. 👍
Shaliece Schwemmer10 reviewsiTotal number of Google reviews Shaliece has written across all businesses on Google Maps, not just this one.
