iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 120 plumbersiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★134 Google reviews · 23 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
25%reviews answered by the owner
$472typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Aqua Pro five stars based on 134 reviews, with the owner responding to a quarter of them. Customers frequently cite punctuality, clear communication, and reasonable pricing for services like water heater installation, leak repairs, and sump pump work. While most feedback highlights professional and efficient service, one low-star review criticized the company for being evasive about itemizing bills and charging a high price for an outdoor faucet replacement.
Google rating: 5.0 out of 5 from 134 reviews (99% five-star).
Reviews on this page: 134 Google reviews (123 with written comments, 2 with photos).
Owner responses: the business replied to 25% of reviews.
Most recent review: October 21, 2026.
Service: Plumber serving Edina, Minnesota.
Data from Google, last updated October 26, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Aqua ProPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aqua Pro: 97/100 on this factor. Category median: 91.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aqua Pro: 94/100 on this factor. Category median: 88.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Aqua Pro: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Aqua Pro: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
134 Google reviews we collected
5.0of 5
5 stars13299%
4 stars11%
3 stars00%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 123 written reviews
99%praise
Praise31599%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1768%
Reasonable728%
Overpriced00%
Not sure14%
$472+1% vs typical plumbers
Middle half of what 9 customers paid ($261–$1.5k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response7423%
Staff & attitude6922%
Quality & results4514%
Would recommend4113%
Price & value3611%
Communication3110%
Honesty & trust237%
What customers talk about
We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I can’t express how good, kind and efficient that they have been.”
“Sheldon is responsive, professional, and does a fabulous job.”
“They came and fixed the problem and were extremely good.”
“I will absolutely recommend them to my friends and neighbors.”
“These guys were fast, professional, and fair priced.”
“We have worked with Dawson and team multiple times now and they always do a wonderful job and have great communication and timeliness!”
“They crawled into hard to reach places and got it done quickly.”
“The work was quality, and the team has remarkable integrity.”
People customers mention
Dawson23 reviews
Sheldon17 reviews
Tommy6 reviews
Plumbing3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Aqua Pro for 8 kinds of job. Pick one to see what they paid and said.
Linda12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Sheldon and his brother were so great. I had an ice maker and water line that started to leak and water coming out of freezer. They came and fixed the problem and were extremely good. I would recommend them to anyone. They were the best and reasonable too.
Dawson came out to fix the water valves and did an amazing…
Paid $400–600Reasonable price
KevinLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
These guys were fast, professional, and fair priced. They were the first of 3 plumbers to reply to my request, arrived on time, explained my options clearly, and did a great repair of my leaky backyard faucet, which was more broken than it looked. Sheldon, the lead guy on the job, was super friendly and patient. I…
Paid $400–600Reasonable priceFaucet repair
Aaron5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Dawson is the real deal, when I needed some assistance crossing the finish with my water softener he came through! Others wanted a paid consultation he called me before others are open. Aqua Pro earned my business and will earn yours too!
Paid $200–300Great priceWater tank repairService not listed
Diptesh3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Great service and great people to work with. Fast turnaround time and knowledgeable. I would definitely recommend AP to my friends and family.
Paid $1,000+Reasonable priceService not listed
Erin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Dawson was great to work with! Found time on the end a busy day to come check out our sump pump. Came back 9 hours later with a new unit, had it installed within an hour and half. Knowledgable and fair pricing. Highly recommend.
Rebecca5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I wanted a second opinion on the condition of my ductwork. Dawson came with a camera to inspect them, and got Sheldon on FaceTime to also look at the appliances in my utility closet. they were very helpful in investigating the problem, and it helped me make a more informed decision. Honest, professional, and…
Paid $100–200Great pricePlumbing leak detectionService not listed
Sheldon and his brother were so great. I had an ice maker and water line that started to leak and water coming out of freezer. They came and fixed the problem and were extremely good. I would recommend them to anyone. They were the best and reasonable too.
Dawson came out to fix the water valves and did an amazing job! I can’t express how good, kind and efficient that they have been. I’d highly recommend them!
Price assessment: Reasonable price
Price: $400–600
Trisha Rutter8 reviewsiTotal number of Google reviews Trisha has written across all businesses on Google Maps, not just this one.
Dawson and team provided great service and installed a robust sump pump system and provided great recommendations to upgrade our water shut off valves! Will be recommending to all!
Amanda Juran7 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
We have worked with Dawson and team multiple times now and they always do a wonderful job and have great communication and timeliness! Highly recommend!
Services: Drain cleaning, Plumbing pipe repair
Beth BillstromLocal Guide · 77 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
These guys were fast, professional, and fair priced. They were the first of 3 plumbers to reply to my request, arrived on time, explained my options clearly, and did a great repair of my leaky backyard faucet, which was more broken than it looked. Sheldon, the lead guy on the job, was super friendly and patient. I will absolutely recommend them to my friends and neighbors.
Price assessment: Reasonable price
Price: $400–600
Services: Faucet repair
Rachel Randolph2 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Dawson popped by to check out a leak coming from our RO filtration system. He knew immediately what the issue was, unfortunately based on the brand of our system (Kinetico) he was not able to correct the issue (not an authorized dealer).
Dawson did not charge for the call, and even spent time to discuss other options/solutions available and even offered his expertise on a few questions I had.
His customer service was top notch! Highly recommend
Price assessment: Great price
Services: Service not listed
Andrew OrvickLocal Guide · 110 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Aqua pro did an awesome job setting up the faucets on our tub. They crawled into hard to reach places and got it done quickly. They also fixed our sink. Super fair pricing and they are good, friendly guys who actually want to help get your projects done and problems fixed. They will be honest compared to the big guys. 100% will call for all our plumbing needs.
Thank you, Andrew! Thank you for your time leaving a review! It was a pleasure helping with your plumbing project! Call as soon as the new dishwasher comes in 😊
Alexis OrvickLocal Guide · 26 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Highly recommend! The work was quality, and the team has remarkable integrity. Sheldon and Dawson are really awesome guys! We will definitely call AquaPro for future work!!
Thanks so much,Alexis! We really appreciate your kind words and your trust in Aqua Pro Plumbing.It was a pleasure working with you,and we look forward to helping you again!
Catherine CesnikLocal Guide · 48 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
We just used AquaPro to replace our water heater and a few other things.
Dawson was amazing. He fixed problems no plumber has found before, and spent extra time with me to explain how an unrelated complicated plumbing run works. He was thorough, and the prices were reasonable. I found them through Google reviews. They have 127 5-star reviews. Soon to be 128! Highly recommend.
Services: Water heater installation
Meghan McClure1 reviewiTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
We have used Aqua Pro for several big and a few small jobs in our house now. Lazlo came out last minute to our house today after we realized we wouldn’t be able to install our new dryer and wash that was being delivered from Costco late the night before because we realized we had an out of code and unsafe plumbing, gas and venting system. Rather than us have to bring the Costco people back to install after he brought everything up to 2026 standards, he installed the new washer and dryer for us even though he was well beyond the regular work day. He even helped us with a minor shower issue as well despite that was not the reason he was there. He was out about a month ago as well to fix a burst pipe. He’s always been very professional and knowledgeable. Dawson was out today to briefly to help Lazlo and he saved us 8 months ago when our water heater bust days before I went into labor. They called in multiple people to get it done and rearranged their schedule to make sure we had a working water heater before we had family out and I went into labor hours after the job was complete. We keep coming back to aqua pro because they are trustworthy, knowledgeable, and just all around good human beings. Highly recommend their team.
Price assessment: Reasonable price
Price: $2,000+
Services: Toilet repair, Water heater installation, Plumbing pipe repair, Faucet installation, Service not listed
