Water treatment supplier · Watertown, MA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%97+61.6Reliability 28%99+28Replies to reviews 8%76+6.3Experts Score= 96Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 40 water purification servicesiPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★173 Google reviews · 22 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Aquatek Filtration & Pump Service Inc. at a glance
Customers consistently praise Aquatek for rapid response times, often resolving well pump failures or water outages within hours. Reviewers highlight the technicians' expertise in diagnosing issues, clear communication of options and pricing, and professional conduct during repairs. While the company holds a five-star rating, one lower-rated review notes a lack of clarity regarding the specific technician assigned to the job, though it still acknowledges the quality of the work performed.
Google rating: 5.0 out of 5 from 173 reviews (98% five-star).
Reviews on this page: 173 Google reviews (163 with written comments, 5 with photos).
Owner responses: the business replied to 16% of reviews.
Most recent review: September 13, 2026.
Service: Water Purification Service serving Watertown, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other water purification services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
This companyWater Purification Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aquatek Filtration & Pump Service Inc.: 97/100 on this factor. Category median: 88.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aquatek Filtration & Pump Service Inc.: 99/100 on this factor. Category median: 86.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 85.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Aquatek Filtration & Pump Service Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Aquatek Filtration & Pump Service Inc.: 76/100 on this factor. Category median: 71.B
76
Bar = this company · dark tick = category median.
Star ratings
173 Google reviews we collected
5.0of 5
5 stars17098%
4 stars11%
3 stars21%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 163 written reviews
99%praise
Praise39399%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response9123%
Staff & attitude8321%
Would recommend7820%
Quality & results5714%
Communication369%
Price & value328%
Honesty & trust205%
What customers talk about
We read 163 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He diagnosed the problem promptly and determined that my well pump(40 years old) had failed.”
“I could not say enough nice things about the company and our service technician.”
“Lunenburg at 7:45 at night and within 15 minutes solved the problem .”
“Took the time to explain everything and even some time to show my kids what the different parts of the well are.”
“Other services either did not respond to our call or could only schedule us for Monday afternoon.”
“Same day service to diagnose the problem and replace the well pump with a sediment screen, at a reasonable price.”
“Reliable, knowledgeable, and genuinely helpful—Terry and Robert went above and beyond.”
People customers mention
Terry35 reviews
Jake10 reviews
Andrea8 reviews
Joe6 reviews
Spellman6 reviews
Carlos5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Matt3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The service I was provided was exceptional! I had no water at my house so I called these guys. Within a half hour, Curtis showed up. Curtis IS awesome!! He diagnosed the problem promptly and determined that my well pump(40 years old) had failed. Curtis pulled out the old pump (by hand!) and replaced it with a new…
E10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very happy. We had problems with the jet pressure pump, and these guys acted immediately. Terry was very knowledgeable and responsive. He called @ 8pm, and the next day Curtis came to our house @ 9am. Change the bad parts on the spot, quickly and professionally. The bill was fair, not crazy.
Very happy, and highly recommend.
markLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
SaraLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great service! Took the time to explain everything and even some time to show my kids what the different parts of the well are. Highly recommend!
KristenLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I could not say enough nice things about the company and our service technician. We called on the weekend because we had no running water. They were very responsive and got back to me within a half hour. Rob was kind and knowledgeable. He kept us updated along the way and explained all of our options and pricing. He…
Maria6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Mike and Joe were very diligent and explained what they were doing very clearly. They did the job in half the time and were fun to talk to. Our water issues are completely resolved!
I should have started by mentioning Terry and Andrea—two of the best, most hard-working, knowledgeable people in the water…
The service I was provided was exceptional! I had no water at my house so I called these guys. Within a half hour, Curtis showed up. Curtis IS awesome!! He diagnosed the problem promptly and determined that my well pump(40 years old) had failed. Curtis pulled out the old pump (by hand!) and replaced it with a new one that he had with him! From my initial call to completion of the entire job was 4 hours!! I am so incredibly grateful to Curtis for such a phenomenal job!
E K10 reviewsiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Very happy. We had problems with the jet pressure pump, and these guys acted immediately. Terry was very knowledgeable and responsive. He called @ 8pm, and the next day Curtis came to our house @ 9am. Change the bad parts on the spot, quickly and professionally. The bill was fair, not crazy.
Very happy, and highly recommend.
mark flibbertLocal Guide · 29 reviewsiTotal number of Google reviews mark has written across all businesses on Google Maps, not just this one.
I could not say enough nice things about the company and our service technician. We called on the weekend because we had no running water. They were very responsive and got back to me within a half hour. Rob was kind and knowledgeable. He kept us updated along the way and explained all of our options and pricing. He worked hard on a weekend to make sure we got our water back. He was also very nice and friendly. He understood what a pain it is to lose water and wanted to get us back on track as soon as possible. We will 100% use them again for our well issues. Thanks again!
Maria Cronin6 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Mike and Joe were very diligent and explained what they were doing very clearly. They did the job in half the time and were fun to talk to. Our water issues are completely resolved!
I should have started by mentioning Terry and Andrea—two of the best, most hard-working, knowledgeable people in the water filtration industry! I feel like I can truly depend on them. And have, for many years, called them and when I was nervous about our well, or the pump or the water pressure, or anything, they were there for me
Robert BlockLocal Guide · 32 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Couldn't seat my whole house filter properly, so Terry from Aqua Tek came all the way from Hopkinton ( where he had been putting in a new line) to
Lunenburg at 7:45 at night and within 15 minutes solved the problem . Terrific company; terrific personnel ; perfect satisfaction!!
Clinton Martin4 reviewsiTotal number of Google reviews Clinton has written across all businesses on Google Maps, not just this one.
Had my well pump shit the bed. Within less then 24 hours the guys came out and got me up and running. Great guys, explained everything well! Now I can shower and cry myself to sleep
Pamela Colaneri9 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Woke to no water…ABSOLUTELY AMAZING SERVICE! Well pump burned out and bladder in holding tank failed. Very professional, kind and careful. As a widow, I appreciate all they did and how they communicated and explained every detail. Thank you so much for taking care of this issue on a 90+ degree Friday…working well after 7pm. I’m a customer for life and will be setting up a maintenance schedule!!!
Paula Paolini17 reviewsiTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
