Pest control service · Lakeland, FL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty79−2.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 53 rodent controliPosition by Experts Score among all companies we track in this category. · better than 37%
4.9★★★★★716 Google reviews
95%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
91%reviews answered by the owner
$81typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the professionalism, punctuality, and detailed communication provided by technicians during pest control, lawn care, and termite treatments. However, negative reviews highlight significant issues with billing accuracy, missed appointments, and poor follow-up on service requests. Some clients also expressed dissatisfaction with aggressive upselling tactics during inspections and a perceived decline in overall customer service quality.
Google rating: 4.9 out of 5 from 716 reviews (95% five-star).
Reviews on this page: 716 Google reviews (532 with written comments, 5 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 27, 2026.
Service: Rodent Control serving Lakeland, Florida.
Data from Google, last updated October 27, 2026.
Score profile vs other rodent control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Arrow Environmental ServicesRodent Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arrow Environmental Services: 92/100 on this factor. Category median: 94.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arrow Environmental Services: 87/100 on this factor. Category median: 92.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arrow Environmental Services: 79/100 on this factor. Category median: 98.B
79
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arrow Environmental Services: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arrow Environmental Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arrow Environmental Services: 100/100 on this factor. Category median: 98.A
100
Bar = this company · dark tick = category median.
Star ratings
716 Google reviews we collected
4.9of 5
5 stars68295%
4 stars101%
3 stars30%
2 stars41%
1 star172%
Praise vs complaints
Phrases our text analysis found in 532 written reviews
98%praise
Praise83698%
Complaints192%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price3018%
Reasonable10765%
Overpriced42%
Not sure2415%
$81-27% vs typical rodent control
Middle half of what 94 customers paid ($48–$133) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude29535%
Quality & results20724%
Speed & response12114%
Communication10512%
Would recommend799%
Honesty & trust324%
Price & value162%
What customers talk about
We read 532 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Danny was exceptionally helpful this morning, introducing himself in a professional manner and informing me about the pest control this morning.”
“Elijah thoroughly explained what all he was going to do and answered all the questions I had.”
“They deleted prior review nd will likely delete this one but hopefully this will at least save someone from this horrible company.”
“Danny is very efficient excellent worker very pleasant personality”
“I will be going to another company on grounds, no money back, no one never showed up to finish the lawn care and $74 bi-monthly for lawn care.”
“…over and the technician comes and sprays with even more knowledge and explains everything that should be done .…”
“Not acceptable lack of communication and follow up.”
“Arrow Environmental Services is highly recommended for all of your pest care needs.”
“There is no way I would recommend this unethical business.”
“…with Arrow Envirnmental because Will Garcia is the most professional, reliable, and flexible person I have ever had the pleasure of working with.…”
“Their pricing was fair, and the quality exceeded my expectations.”
“Too expensive”
People customers mention
Hernandez74 reviews
Danny51 reviews
Myles16 reviews
Whitaker11 reviews
Control10 reviews
Freddy10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Arrow Environmental Services for 8 kinds of job. Pick one to see what they paid and said.
Michael12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 hours ago★★★★★
They have great people ,one comes out and looks it over and the technician comes and sprays with even more knowledge and explains everything that should be done .
Paid $120–140Great priceHome inspectionGeneral pest inspectionMosquito extermination
mikko9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Will Garcia from Arrow was exceptional. Highly recommend him and his company. Always was pleasant and professional. Solved many issues for us that have made us comfortable knowing the pests under our home are no longer damaging my home. Will always was in communication and has done the company proud. Thanks so much…
Paid $200+Great priceHome inspectionRodent exterminationGeneral pest inspection
Duane3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Fantastic service!!! Jarvis is a incredible lawn care specialist and awesome person (more importantly!!!!)
Paid $80–100Not sure
Lewdy10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The worker that comes out to do the job is very diligent at his job is fast and very careful with everything he does
Paid $120–140Reasonable priceHornet & wasp extermination
DominicLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Freddy the technician did a thorough job in identifying points of entry, setting traps, and following up on results. So far so good after the elimination of one troublesome rodent.
Jason7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mike was very thorough and took to time to answer a few questions and educate me on prevention.
Paid $40–60Reasonable priceHornet & wasp exterminationGeneral pest inspectionBug & insect extermination
They have great people ,one comes out and looks it over and the technician comes and sprays with even more knowledge and explains everything that should be done .
Price assessment: Great price
Price: $120–140
Services: Home inspection, General pest inspection, Mosquito extermination
Pest type: Mosquitoes, Other
Response from the owner · a week ago
Thank you for choosing us for your pest control needs. We love hearing from our valued customers and look forward to providing top-notch service.
Debra Slemons6 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Hi Debra, thank you for taking the time to review us and for letting us know that Eric provided exceptional service! We will be sure to notify their manager.
Diane Eastman1 reviewiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Will Garcia from Arrow was exceptional. Highly recommend him and his company. Always was pleasant and professional. Solved many issues for us that have made us comfortable knowing the pests under our home are no longer damaging my home. Will always was in communication and has done the company proud. Thanks so much Will and Arrow. Elimination, prevention, and cleaned up my vapor barrier. Kudos Arrow and Will Garcia.
Price assessment: Great price
Price: $200+
Services: Home inspection, Rodent extermination, General pest inspection, Service not listed
Pest type: Rodents
Response from the owner · 4 days ago
Hi mikko 24, thank you for the review. We appreciate the opportunity to provide you with stellar service.
marie rumph13 reviewsiTotal number of Google reviews marie has written across all businesses on Google Maps, not just this one.
Danny was exceptionally helpful this morning, introducing himself in a professional manner and informing me about the pest control this morning. I am very pleased with our service. Thank you.
Response from the owner · a year ago
Hi, we’re pleased to hear that your technician is doing a great job! We will pass along your kind words. Thank you for being a loyal customer.
Duane Chamberlain3 reviewsiTotal number of Google reviews Duane has written across all businesses on Google Maps, not just this one.
Mickey Whitaker came out to do my routine pest control treatment. He is highly educated, professional, and was very informative. Mikey is a huge asset to the company. Arrow Environmental Services is highly recommended for all of your pest care needs.
Response from the owner · a week ago
Your positive review makes our day! We look forward to serving you again soon.
Ann BostLocal Guide · 35 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Danny was very professional and so nice he did an excellent job
Price assessment: Reasonable price
Services: Home inspection, Hornet & wasp extermination
Pest type: Cockroaches
Response from the owner · a week ago
Hi Ann Bost, thank you for such a great review! We work really hard to provide the best customer service possible and are so happy to hear when we hit the mark!
Danielle Wright6 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Elijah thoroughly explained what all he was going to do and answered all the questions I had. He got right to it and got it done . Very professional and personable you man . 10/10
Would gladly refer others to Arrow .
Thank you
Price assessment: Reasonable price
Services: Home inspection, Rodent extermination, Termite inspection, General pest inspection, Bug & insect extermination
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · a year ago
Hi, thank you for taking the time to review us and for letting us know that your technician provided exceptional service! We will be sure to let their Manager know they are doing a great job!
