Mover · Cottonwood Heights, UT · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%74+17.9Value 14%85+12Replies to reviews 7%100+7.1Craft & service penalty60−4Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#303 of 342 moversiPosition by Experts Score among all companies we track in this category. · better than 11%
4.8★★★★★249 Google reviews · 22 photos
92%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Arrow Moving & Storage 4.8 out of 5 based on 249 reviews, noting the owner responds to 80% of feedback. Customers frequently praise the crew for punctuality, careful handling of items, and clear communication during local and military moves. However, low-star reviews highlight recurring issues with lost or damaged goods, unprofessional behavior, and last-minute cancellations that disrupted the moving process.
Google rating: 4.8 out of 5 from 249 reviews (92% five-star).
Reviews on this page: 249 Google reviews (221 with written comments, 3 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: November 1, 2026.
Service: Mover serving Cottonwood Heights, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Arrow Moving & StorageMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Arrow Moving & Storage: 80/100 on this factor. Category median: 93.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Arrow Moving & Storage: 74/100 on this factor. Category median: 91.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Arrow Moving & Storage: 60/100 on this factor. Category median: 94.B
60
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Arrow Moving & Storage: 85/100 on this factor. Category median: 100.A
85
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Arrow Moving & Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Arrow Moving & Storage: 100/100 on this factor. Category median: 77.A
100
Bar = this company · dark tick = category median.
Star ratings
249 Google reviews we collected
4.8of 5
5 stars23092%
4 stars52%
3 stars10%
2 stars10%
1 star125%
Praise vs complaints
Phrases our text analysis found in 221 written reviews
96%praise
Praise42496%
Complaints194%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price323%
Reasonable431%
Overpriced00%
Not sure646%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12528%
Speed & response11326%
Quality & results9321%
Would recommend6615%
Communication245%
Honesty & trust133%
Price & value92%
What customers talk about
We read 221 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“So grateful to everyone at this company, who were all so friendly, efficient, and skilled.”
“One was very nice and the other one was absolutely rude and completely unprofessional.”
“They were quick professionals who were very careful with my things.”
“This level of incompetence and lack of accountability from all parties is unacceptable and we will not accept any further delays or excuses.”
“I had an amazing experience with Arrow Moving & Storage of Utah- SLC.”
“Additionally, multiple pieces of furniture have been broken and damaged, including our baby grand piano, the main reason we trusted the moving company…”
“Would use again in a heartbeat and will recommend to anyone who asks!”
“I wouldn’t recommend them to anyone.”
“Ethan was very easy to communicate and coordinate with.”
“From the moment they arrived, I had no worries or concerns, I knew I could trust them to handle everything perfectly, and they were beyond wonderful.”
“Price wise I felt that Arrow moving and storage was very reasonable .”
People customers mention
Maryann20 reviews
Sarah14 reviews
Mayflower10 reviews
Kris10 reviews
Jesse8 reviews
Sergio8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Arrow Moving & Storage for 8 kinds of job. Pick one to see what they paid and said.
KKinsey4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Roy, Aiden and Charlie were excellent! Showed up on time and worked fast!!! So thankful for the hard work they put in
First time using a moving company, this time as part of a military move. Sergio and Jesse were fantastic and took great care to pack everything carefully while also avoiding any damage to my interior fixtures walls and paint. So grateful to everyone at this company, who were all so friendly, efficient, and skilled. Would use again in a heartbeat and will recommend to anyone who asks! Thank you!
K
Kaycee Goodrich-Rindlisbaker3 reviewsiTotal number of Google reviews Kaycee has written across all businesses on Google Maps, not just this one.
Hired Arrow moving at the last minute to move across state lines. They fit me in and did an excellent job. Ethan was very easy to communicate and coordinate with. Sergio and Jesé were very respectful of my items, and were diligent that I not lift a finger and let them handle the work. They made everything very easy for me.
B
Bryan Bradbury5 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Jesse, Sergio and Gabriel are the best crew that’s ever moved me. And I’ve moved like 10 times in the military. They were quick professionals who were very careful with my things.
S
Savannah Barnett1 reviewiTotal number of Google reviews Savannah has written across all businesses on Google Maps, not just this one.
I had an amazing experience with Arrow Moving & Storage of Utah- SLC. I just recently moved to Utah from Arizona and they made the entire process seamless and made me feel very comfortable. Andrew and Frank showed the upmost respect and care for my households goods while being extremely professional. I would 100% recommend them to anyone looking for movers.
Price assessment: Not sure
Services: Warehouse storage services
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Jared McClendon1 reviewiTotal number of Google reviews Jared has written across all businesses on Google Maps, not just this one.
Had this company do my unaccompanied baggage for my military move, and Sergio and Jessie killed it. The company were able to give me a quick delivery date and time. And Jessie made sure to call well in advanced of his arrival to let me know he was en route. Quick and detailed service, exactly what you want.
Price assessment: Not sure
Services: International moving
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Thomas Gonzalez1 reviewiTotal number of Google reviews Thomas has written across all businesses on Google Maps, not just this one.
I’m military and have moved many times and this one was by far the smoothest move yet. Gabriel and Eric were awesome! They went above and beyond building beds, organizing the garage, and being very careful. Their care and attention to detail is unmatched. Thanks again fellas!
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Mark MoritzLocal Guide · 16 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Joe and Jeremy best movers I could’ve asked for and they did it in timely manner and any questions I had they answered them on the spot with no problems. Fire company
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Talena Manley8 reviewsiTotal number of Google reviews Talena has written across all businesses on Google Maps, not just this one.
Arrow Moving & Storage delivered and unloaded our household goods shipped from Georgia. They did an exceptional job! Jessie, Sergio, and Gabriel were efficient and professional. They protected the house and helped build our items. I appreciated their great communication and quick work!
J
Jana Bishop13 reviewsiTotal number of Google reviews Jana has written across all businesses on Google Maps, not just this one.
Andrew, Miguel G, Jeremy, Ryan C and Eric V did a great job with our move today. They were friendly, courteous, hard working and professional. Thank you!
