Chimney services · Detroit, MI · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%88+24.8Replies to reviews 8%29+2.4Experts Score= 87Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 16 chimney sweep servicesiPosition by Experts Score among all companies we track in this category. · better than 67%
4.9★★★★★187 Google reviews · 24 photos
97%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite the company's punctuality, professional communication, and accurate pricing for chimney cleaning, masonry repairs, and fireplace maintenance. Reviews highlight that technicians provide detailed explanations and complete work within quoted estimates. However, several low-star reviews report scheduling errors, including missed appointments and last-minute cancellations, which led to frustration for homeowners relying on timely service.
Google rating: 4.9 out of 5 from 187 reviews (97% five-star).
Reviews on this page: 187 Google reviews (174 with written comments, 21 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 24, 2026.
Service: Chimney Sweep Service serving Detroit, Michigan.
Data from Google, last updated October 25, 2026.
Score profile vs other chimney sweep services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyChimney Sweep Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Art of Stone Masonry & Fireplace: 94/100 on this factor. Category median: 85.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Art of Stone Masonry & Fireplace: 88/100 on this factor. Category median: 80.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Art of Stone Masonry & Fireplace: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Art of Stone Masonry & Fireplace: 29/100 on this factor. Category median: 42.D
29
Bar = this company · dark tick = category median.
Star ratings
187 Google reviews we collected
4.9of 5
5 stars18297%
4 stars00%
3 stars00%
2 stars00%
1 star53%
Praise vs complaints
Phrases our text analysis found in 174 written reviews
99%praise
Praise45199%
Complaints51%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10022%
Quality & results9020%
Speed & response7516%
Price & value6715%
Would recommend6214%
Communication378%
Honesty & trust255%
What customers talk about
We read 174 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Will and his partner were friendly, professional, and worked their butts off on a Saturday morning to get my chimney repairs and cap in before the wea…”
“Did an excellent job of cleaning and getting set for winter usage.”
“Friendly, fast, answered all my questions and made recommendations to prevent further issues with my chimney!”
“Will was fantastic to work with, explained how he wanted to tackle the work, and gave a very competitive price.”
“…e office and reported this along with offering to pay a cancellation fee as it was my fault i forgot to cancel to which the woman who answered the pho…”
“Excellent service, friendly, knowledgeable, helpful highly highly recommend these guys took care of my fireplace cleaned my gutters showed up on time…”
“They explained what to expect over the phone then came out and fixed the problem that two other companies could not.”
“I am so relieved to have found a company I can trust with chimney, masonry, and glass block work.”
People customers mention
Mitch4 reviews
Amanda4 reviews
Eddie3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Brianna4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 hours ago★★★★★
Will and his partner were friendly, professional, and worked their butts off on a Saturday morning to get my chimney repairs and cap in before the weather changed. Will ended up having to do a bit more than anticipated yet the cost remained the same as the initial estimate. I am so relieved to have found a company I…
JeniLocal Guide · 48 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Very fast and efficient!
Did an excellent job of cleaning and getting set for winter usage. Came in and cleaned, gave us excellent recommendations and were very informative about Fireplace use and up keeping.
Natalie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
We’re repeat art of stone customers. Will does a great job, is very personable, and honest. We’ve had great experiences with him cleaning our chimney, doing an estimate on our porch, and replacing our chimney cap. He is quick and clean. I know this is short, but I have no complaints about the service we’ve received. I’d recommend them to anyone.
CorrinaLocal Guide · 84 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Mr Will and Mr Eddie came to house and fixed my chimney along with my broken front porch . I needed 20 more bricks than what it consisted for with no chatter he finished the job. My chimney is no longer leaking and my porch is done at the cost he quoted. Thank you Will and Eddie. And with that said they cleaned…
Steven9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Nothing but positive experiences for chimney service. Very honest and professional company, will not pressure you to get anything beyond what is needed.
Corey6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Will was great in helping me get my fireplace up and running. Had some great solutions and was super knowledgeable.
Will and his partner were friendly, professional, and worked their butts off on a Saturday morning to get my chimney repairs and cap in before the weather changed. Will ended up having to do a bit more than anticipated yet the cost remained the same as the initial estimate. I am so relieved to have found a company I can trust with chimney, masonry, and glass block work. I will see y'all in the spring!
Jeni RamirezLocal Guide · 48 reviewsiTotal number of Google reviews Jeni has written across all businesses on Google Maps, not just this one.
Very fast and efficient!
Did an excellent job of cleaning and getting set for winter usage. Came in and cleaned, gave us excellent recommendations and were very informative about Fireplace use and up keeping.
Natalie Dillon1 reviewiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
We’re repeat art of stone customers. Will does a great job, is very personable, and honest. We’ve had great experiences with him cleaning our chimney, doing an estimate on our porch, and replacing our chimney cap. He is quick and clean. I know this is short, but I have no complaints about the service we’ve received. I’d recommend them to anyone.
Nolan Tillis3 reviewsiTotal number of Google reviews Nolan has written across all businesses on Google Maps, not just this one.
Mr Will and Mr Eddie came to house and fixed my chimney along with my broken front porch . I needed 20 more bricks than what it consisted for with no chatter he finished the job. My chimney is no longer leaking and my porch is done at the cost he quoted. Thank you Will and Eddie. And with that said they cleaned up everything like they were never here. I appreciate the attention to detail. Highly recommend
Steven R9 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Nothing but positive experiences for chimney service. Very honest and professional company, will not pressure you to get anything beyond what is needed.
Kathleen Galloway3 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
