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ATI Physical Therapy

Physical therapy clinic · Minooka, IL · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%90+57.2Reliability 28%94+26.5Replies to reviews 8%86+7.1Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 114 therapistsPosition by Experts Score among all companies we track in this category. · better than 62%
4.9 ★★★★★ 184 Google reviews · 9 photos
92%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
57%reviews answered by the owner
Oct 2026latest review

ATI Physical Therapy at a glance

Google reviewers rate ATI Physical Therapy in Minooka, IL, 4.9 out of 5 based on 184 reviews, with the owner responding to 57% of them. Most customers praise the staff for being friendly, knowledgeable, and professional, noting that the team works collaboratively to address individual needs for conditions like knee replacements and back injuries. However, a few low-star reviews criticize the clinic for overbooking therapists, resulting in distracted providers and a lack of individualized care or attention to patient pain during sessions.

  • Google rating: 4.9 out of 5 from 184 reviews (92% five-star).
  • Reviews on this page: 184 Google reviews (123 with written comments).
  • Owner responses: the business replied to 57% of reviews.
  • Most recent review: October 6, 2026.
  • Service: Therapist serving Minooka, Illinois.

Data from Google, last updated October 28, 2026.

Score profile vs other therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

Satisfaction90Reliability94Craft & service–Value–Momentum100Replies to reviews86Satisfaction: 90 (median 90)Reliability: 94 (median 88)Momentum: 100 (median 100)Replies to reviews: 86 (median 60)
ATI Physical TherapyTherapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ATI Physical Therapy: 90/100 on this factor. Category median: 90.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ATI Physical Therapy: 94/100 on this factor. Category median: 88.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ATI Physical Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ATI Physical Therapy: 86/100 on this factor. Category median: 60.A
86

Bar = this company · dark tick = category median.

Star ratings

184 Google reviews we collected

  • 5 stars16992%
  • 4 stars127%
  • 3 stars00%
  • 2 stars11%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 123 written reviews

  • Praise13499%
  • Complaints21%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude8563%
  • Would recommend2216%
  • Quality & results1813%
  • Communication64%
  • Speed & response32%
  • Honesty & trust21%

What customers talk about

We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Everyone at the Minooka location is very helpful and makes you feel at home!”
  • “I highly recommend ATI for anyone’s physical therapy needs.”
  • “I have been attending ATI at Ridge rd in Minooka for 3 months and it had been a great experience, everyone that I have worked with me has truly been fabulous.”
  • “I feel so comfortable at the Minooka location; everyone is very kind and so easy to work with.”
  • “Staff was always friendly, on time & always asked about how I was feeling!”
  • “It makes me feel better mentally going there because everyone here has genuine conversations.”

People customers mention

  • Riley 14 reviews
  • Hannah 14 reviews
  • Abby 12 reviews
  • Gabby 11 reviews
  • Chris 7 reviews
  • Kris 7 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Raymond1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Everyone at the Minooka location is very helpful and makes you feel at home! The level of mobility I’ve achieved by doing physical therapy there is incredible! I have nothing but great things to say about the facility and the staff!

Guadalupe7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The staff at the Minooka ATI are just wonderful. They actually treat their clients with so much respect. They listen to my concerns and truly work with me so that I can meet my goal. I would never go to another ATI . When you know the facility is excellent then why go else where.

Nidia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I have been attending ATI at Ridge rd in Minooka for 3 months and it had been a great experience, everyone that I have worked with me has truly been fabulous. They are all so friendly and kind and very knowledgeable. Shout out to Abby, Gabby, kris and Riley for being such a supportive friend and always knowing how to make someone smile. 🥰

Al8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kris, Abby, Riley, Gabby, and Hannah were all so helpful and kind during my physical therapy. I highly recommend the whole Minooka team!!!!

LAURA4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My name is Sue Ancel . I always use ATI in Minooka for my PT needs , because the whole team is excellent. They know exactly how to fix what is broken. A big thank you to the team Chris, Gabby, Riley, Hannah, and Abby.

Priscilla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I used this AtI clinic for my pre TKR strengthening and post TKR PT. I completely recommend this ATI clinic. Kris, Riley, Abby, Gabby and Hannah work together as a team to address your individual PT needs as professionals who truly care. You’re not just a number here, you and the ATI team in Minooka work together to accomplish your PT goals!!!!’

Photos

Customer reviews

4.9 ★★★★★ 184 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Raymond Craig1 reviewTotal number of Google reviews Raymond has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone at the Minooka location is very helpful and makes you feel at home! The level of mobility I’ve achieved by doing physical therapy there is incredible! I have nothing but great things to say about the facility and the staff!

Guadalupe Hernandez7 reviewsTotal number of Google reviews Guadalupe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff at the Minooka ATI are just wonderful. They actually treat their clients with so much respect. They listen to my concerns and truly work with me so that I can meet my goal. I would never go to another ATI . When you know the facility is excellent then why go else where.

Brad Haunroth1 reviewTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone is knowledgeable and polite

Edward Fox6 reviewsTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent care very professional!

Response from the owner · a year ago

Thank you so much for this positive review!

Nidia S.3 reviewsTotal number of Google reviews Nidia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been attending ATI at Ridge rd in Minooka for 3 months and it had been a great experience, everyone that I have worked with me has truly been fabulous. They are all so friendly and kind and very knowledgeable. Shout out to Abby, Gabby, kris and Riley for being such a supportive friend and always knowing how to make someone smile. 🥰

Al Loeffel8 reviewsTotal number of Google reviews Al has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kris, Abby, Riley, Gabby, and Hannah were all so helpful and kind during my physical therapy. I highly recommend the whole Minooka team!!!!

LAURA JOHNSON4 reviewsTotal number of Google reviews LAURA has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My name is Sue Ancel . I always use ATI in Minooka for my PT needs , because the whole team is excellent. They know exactly how to fix what is broken. A big thank you to the team Chris, Gabby, Riley, Hannah, and Abby.

Priscilla Ritcheson3 reviewsTotal number of Google reviews Priscilla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I used this AtI clinic for my pre TKR strengthening and post TKR PT. I completely recommend this ATI clinic. Kris, Riley, Abby, Gabby and Hannah work together as a team to address your individual PT needs as professionals who truly care. You’re not just a number here, you and the ATI team in Minooka work together to accomplish your PT goals!!!!’

Mark Daggett4 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have nothing but AMAZING experiences with the entire staff at Minooka ATI. Chris, Riley, Hannah and Abby have all been GREAT to work with!! Highly recommend!!

Eva Roman1 reviewTotal number of Google reviews Eva has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve been going to ATI Minooka for physical therapy after and injury and since day one the staff has been very supportive throughout this time. They have been very helpful and thorough in my recovery. They are very knowledgeable and professional. They always make me feel at home. Thank you Chris, Allie, Gabby, Rylie and Hannah. You are all amazing!

ATI Physical Therapy on Google Maps →

Business details