Massage therapist · Minooka, IL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%96+29.5Craft & service penalty99−0.1Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 114 therapistsiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★77 Google reviews · 9 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate CMBS Massage LLC five stars based on seventy-seven reviews, with the owner responding to thirty-nine percent of them. Clients frequently cite punctual appointments, flexible scheduling, and reasonable pricing as key benefits. Recurring themes include professional communication, customized pressure levels, and a clean, relaxing facility atmosphere. Therapists are noted for addressing specific physical ailments like back pain and muscle tension, often resulting in immediate relief and repeat visits. No common criticisms emerged from the provided high-star excerpts.
Google rating: 5.0 out of 5 from 77 reviews (100% five-star).
Reviews on this page: 77 Google reviews (64 with written comments).
Owner responses: the business replied to 39% of reviews.
Most recent review: August 9, 2026.
Service: Therapist serving Minooka, Illinois.
Data from Google, last updated October 28, 2026.
Score profile vs other therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
CMBS Massage, llcTherapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CMBS Massage, llc: 99/100 on this factor. Category median: 90.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CMBS Massage, llc: 96/100 on this factor. Category median: 88.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CMBS Massage, llc: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CMBS Massage, llc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
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Bar = this company · dark tick = category median.
Star ratings
77 Google reviews we collected
5.0of 5
5 stars77100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 64 written reviews
100%praise
Praise67100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2131%
Quality & results1421%
Would recommend1218%
Communication69%
Speed & response57%
Price & value57%
Honesty & trust46%
What customers talk about
We read 64 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I love the medium-firm pressure he uses and he was beyond professional in every way.”
“Brandi always makes sure I am comfortable and does a great job getting all the knots out of my back.”
“I recommend cmbs to anyone in the Minooka channahon area!”
“I was able to get in quickly and my massage therapist listened to all of my needs.”
“Responsive business owner-even on a Sunday evening.”
“To be fair, going to the OT sessions did help some, but in all honesty, it was a bit slow-moving with regards to seeing any real results/help in allev…”
“This was my first ever place I’ve gone to for massages and it was honestly the best choice/ investment I have made in a long time.”
People customers mention
Brandi14 reviews
Jake5 reviews
Aurora5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
NNeekaLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
3rd time going & I HAVE to tell you that Jake left me feeling like jello. Had to gather myself in my car before I left. He just hit every knot and tension areas from my neck down to my lower back. I love the medium-firm pressure he uses and he was beyond professional in every way. Asking if it was okay, if i was…
Reasonable price
WWayne4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
If you want a massage designed for your needs then try Brandi at CMBS. She loves what she does, will take the time to understand your goals, and provides a professional yet personal experience that is second to none!
CChris7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Brandy was amazing. I expressed the issues that I was having and she was very accommodating. I walked out feeling better and looked forward to scheduling my next appointment. I have already recommended CMBS Massage to friends and family. Schedule times were flexible.
YYvette5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I went with Brandi for my first visit at CMBS! Amazing work! I get so much back pain from working in my feet all day and I’m sure after 3 epidurals, that didn’t help! She really took her time on my back but I did get a full body! I could’ve laid there all day with her! 90 min was not enough! 😅Can’t wait to be back as I already rebooked!
KKelly10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Brandi & all of her staff are absolutely amazing. I have many aches & pains from working as a dental hygienist & after I leave here I feel like a whole new person. Awesome vibe, & amazing work Brandi!
GGina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I wish I could give this place a 100/5 stars. This was my first ever place I’ve gone to for massages and it was honestly the best choice/ investment I have made in a long time. Jake G is amazing at what he does. He chill and laid back which helps ease the nerves of going to a new place. The prices are good and the…
3rd time going & I HAVE to tell you that Jake left me feeling like jello. Had to gather myself in my car before I left. He just hit every knot and tension areas from my neck down to my lower back. I love the medium-firm pressure he uses and he was beyond professional in every way. Asking if it was okay, if i was comfortable, and if the pressure was good. I can’t wait to schedule the next appointment with him!! 😮💨
Price assessment: Reasonable price
C
Cathy Preston8 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
If you want a massage designed for your needs then try Brandi at CMBS. She loves what she does, will take the time to understand your goals, and provides a professional yet personal experience that is second to none!
T
Tracy N7 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
Brandy was amazing. I expressed the issues that I was having and she was very accommodating. I walked out feeling better and looked forward to scheduling my next appointment. I have already recommended CMBS Massage to friends and family. Schedule times were flexible.
Response from the owner · 6 years ago
Chris it was wonderful meeting you and happy to hear you left feeling better! Look forward to seeing you soon!
Y
Yvette Amador5 reviewsiTotal number of Google reviews Yvette has written across all businesses on Google Maps, not just this one.
I went with Brandi for my first visit at CMBS! Amazing work! I get so much back pain from working in my feet all day and I’m sure after 3 epidurals, that didn’t help! She really took her time on my back but I did get a full body! I could’ve laid there all day with her! 90 min was not enough! 😅Can’t wait to be back as I already rebooked!
K
Kelly Brick10 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Brandi & all of her staff are absolutely amazing. I have many aches & pains from working as a dental hygienist & after I leave here I feel like a whole new person. Awesome vibe, & amazing work Brandi!
G
Gina1 reviewiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
I wish I could give this place a 100/5 stars. This was my first ever place I’ve gone to for massages and it was honestly the best choice/ investment I have made in a long time. Jake G is amazing at what he does. He chill and laid back which helps ease the nerves of going to a new place. The prices are good and the service is amazing. I have nothing bad to say. Look forward to my future appointments.
S
Sarah Short12 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Wonderful service! I was able to get in quickly and my massage therapist listened to all of my needs. She adjusted pressure when and where necessary. I would definitely recommend!
Response from the owner · 6 years ago
Thank you Sarah! We appreciate the positive feedback!
E
Emily Brzycki1 reviewiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
