HVAC contractor · Oakland, CA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%59+4.2Craft & service penalty92−0.8Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 50 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 51%
4.9★★★★★605 Google reviews · 12 photos
95%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
60%reviews answered by the owner
$227typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight Atlas Heating and Air Conditioning for punctual arrival, professional technicians, and transparent communication during annual maintenance, furnace repairs, and heat pump installations. Many reviewers note reasonable pricing and long-term reliability, with some appreciating detailed explanations of system issues. However, a minority of negative reviews criticize high hourly rates, perceived overcharging for minor parts, and inadequate follow-up or diagnostic thoroughness, suggesting inconsistencies in service quality.
Google rating: 4.9 out of 5 from 605 reviews (95% five-star).
Reviews on this page: 605 Google reviews (401 with written comments, 5 with photos).
Owner responses: the business replied to 60% of reviews.
Most recent review: October 20, 2026.
Service: Heat Pump Installation Service serving Oakland, California.
Data from Google, last updated October 28, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Atlas Heating and Air Conditioning: 93/100 on this factor. Category median: 92.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Atlas Heating and Air Conditioning: 91/100 on this factor. Category median: 90.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Atlas Heating and Air Conditioning: 92/100 on this factor. Category median: 95.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Atlas Heating and Air Conditioning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Atlas Heating and Air Conditioning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Atlas Heating and Air Conditioning: 59/100 on this factor. Category median: 63.C
59
Bar = this company · dark tick = category median.
Star ratings
605 Google reviews we collected
4.9of 5
5 stars57795%
4 stars163%
3 stars41%
2 stars30%
1 star51%
Praise vs complaints
Phrases our text analysis found in 401 written reviews
98%praise
Praise77098%
Complaints122%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price1124%
Reasonable3065%
Overpriced24%
Not sure37%
$227-50% vs typical heat pump installation services
Middle half of what 32 customers paid ($114–$454) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20827%
Speed & response18123%
Quality & results12516%
Would recommend8010%
Price & value749%
Honesty & trust587%
Communication567%
What customers talk about
We read 401 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…conduct an annual service to my heating system and they are reliable, professional and honest with a reasonable price.…”
“My call was answered promptly by a real person, the service call was scheduled for the same day, and the remarkably good technician (Ian) was complete…”
“Not only did they do a fantastic job with what proved to be a difficult process (our attic is CRAZY hard to access!”
“Terrible follow up”
“Atlas Heating has been our go-to company for furnace repair and replacement for 26 years.”
“We would recommend that others be sure to have at least three assessments prior to doing any work.”
“…heating system and they are reliable, professional and honest with a reasonable price.…”
“…homes to conduct an annual service to my heating system and they are reliable, professional and honest with a reasonable price.…”
“Pretty much a scam.”
“They even videotaped what they did to explain everything they did and I learned a ton!”
People customers mention
Chris8 reviews
Carlos7 reviews
Eric5 reviews
Area5 reviews
Ryan4 reviews
Kevin4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Atlas Heating and Air Conditioning for 8 kinds of job. Pick one to see what they paid and said.
Eric2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I would not use anyone else!! They are by far the best hvac company I have ever experienced! Our service person couldn’t have been any better….. on a scale from 1-10 he was a 20
Paid $200–400Reasonable priceHVAC system repairHVAC system maintenance
Richard12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Atlas did an excellent job fixing my furnace. My call was answered promptly by a real person, the service call was scheduled for the same day, and the remarkably good technician (Ian) was completely professional, fast, friendly and very experienced. Presto, furnace fixed. I couldn't have asked for more!
Paid $400–600Reasonable priceHeating system repair
TimLocal Guide · 61 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very pleased with my annual HVAC service from Atlas. The technician was knowledgable about my system, made a few adjustments, and even some recommendations on how to make my system more efficient. I will definitely use Atlas again.
Paid $1–200Reasonable priceHVAC system maintenance
WilliamLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Atlas Heating is a highly professional company, and friendly to boot! My wife and I have used Atlas for the last 14 years when we had Atlas replace our old furnace with a new, super-efficient one and a programmable automatic thermostat. They made excellent recommendations regarding that installation and the choice…
Paid $1–200Great priceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
LouisaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I've been using Atlas for over 20 years now, and they have been consistently excellent. I installed air conditioning and a filter for window smoke in my 100 year old house. They did it no problem and went above and beyond expectations. The technicians have always been knowledgeable and professional and have never left a mess for me to clean up. A++
Paid $1–200Reasonable priceHVAC system maintenanceA/C system maintenance
Melinda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The technician was extremely thorough, helpful, and very knowledgeable. I was impressed with the fact that this company has been family owned for over 100 years.
Paid $1–200Reasonable priceHVAC system maintenance
I have been using Atlas Heating for over 20 years in 2 different homes to conduct an annual service to my heating system and they are reliable, professional and honest with a reasonable price.
Years ago we tried a different company for an earlier appointment after our heater stopped working the new company said we needed a new system costing over $10,000 our system pretty new so we declined their service and called atlas again. After atlas evaluated our system they conducted a repair costing $300.00 rather than a $10,000 replacement cost.
You won’t be disappointed if you hire them.
Eric Cross2 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
I would not use anyone else!! They are by far the best hvac company I have ever experienced! Our service person couldn’t have been any better….. on a scale from 1-10 he was a 20
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system repair, HVAC system maintenance
Richard Cone12 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Atlas did an excellent job fixing my furnace. My call was answered promptly by a real person, the service call was scheduled for the same day, and the remarkably good technician (Ian) was completely professional, fast, friendly and very experienced. Presto, furnace fixed. I couldn't have asked for more!
Price assessment: Reasonable price
Price: $400–600
Services: Heating system repair
Tim StueveLocal Guide · 61 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Very pleased with my annual HVAC service from Atlas. The technician was knowledgable about my system, made a few adjustments, and even some recommendations on how to make my system more efficient. I will definitely use Atlas again.
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system maintenance
Paul Bartlett1 reviewiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Our experience with Atlas began 3 years ago when they replaced old furnaces/air conditioners with two state-of-the art heat pumps. Not only did they do a fantastic job with what proved to be a difficult process (our attic is CRAZY hard to access!), they also found and corrected issues with our preexisting duct work. Our system has functioned flawlessly, except for a recent plug in the old condenser drain pipe. Atlas came out the next day, figured out the problem, and fixed it immediately (yes, back up into the attic!) - no fuss, no muss, no charge. They are a terrific, reliable team!
Services: HVAC system repair
Micky Sallee2 reviewsiTotal number of Google reviews Micky has written across all businesses on Google Maps, not just this one.
I would totally invite them to come back for my next service. I had one technician come out for my air-conditioning and a few months later I had the next technician come out for heating and they are so thorough. They even videotaped what they did to explain everything they did and I learned a ton! They are totally trustworthy and super professional the right amount of friendly and I trusted having them in my home. I will definitely come back. !!
William WebsterLocal Guide · 11 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Atlas Heating is a highly professional company, and friendly to boot! My wife and I have used Atlas for the last 14 years when we had Atlas replace our old furnace with a new, super-efficient one and a programmable automatic thermostat. They made excellent recommendations regarding that installation and the choice of furnaces, and we have been happy chappies ever since. In 14 years we have not one complaint or misgiving. This is a totally reliable company with fair pricing for the quality of their work. Highly recommended!
Price assessment: Great price
Price: $1–200
Services: Heating system maintenance
Positive: Responsiveness, Punctuality, Quality, Value
Louisa PLocal Guide · 15 reviewsiTotal number of Google reviews Louisa has written across all businesses on Google Maps, not just this one.
I've been using Atlas for over 20 years now, and they have been consistently excellent. I installed air conditioning and a filter for window smoke in my 100 year old house. They did it no problem and went above and beyond expectations. The technicians have always been knowledgeable and professional and have never left a mess for me to clean up. A++
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system maintenance, A/C system maintenance
Stacey CamilloLocal Guide · 22 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
We just completed a very big job with Atlas. They actually quoted it for us two years ago, but Bob came out a few months ago and patiently looked at everything again, ultimately confirming the bid from two years before without raising the prices!
We have two HVAC systems in our house because our top floor does not sit right above our bottom floor and therefore the duct systems are completely separated. Atlas added heat pumps to our existing systems and did extensive duct and vent replacement and improvement. For the first time in the 25 years that we’ve lived in this house, we actually have climate control! We have electric heat and AC that can run off of our solar, and our (not very old) gas furnaces were retained as the air handlers so we are able to switch to gas heating when that seems more economical. Because of the duct and vent improvements, we are able to maintain even temperature throughout the house - really for the first time ever. The solution that Bob designed for our home was thoughtful and thorough - even elegant! And because he was willing to use the existing equipment, the bid was substantially lower than several other installers’ proposals.
The installation team was here on site over several days. They were so friendly, so professional, so competent! In a world where integrity and quality so often go lacking, my experience with Atlas goes a long way toward restoring my faith in humanity, lol. A 5 star experience, start to finish! Thank you Bob and the whole Atlas team!
