Junk removal service · Wilmington, DE · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%87+13.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#53 of 184 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★60 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Ball Out Junk Removal five stars based on sixty reviews, noting the owner has not replied to any. Customers frequently cite rapid response times, including same-day and last-minute appointments, along with fair pricing and efficient handling of large items like furniture, appliances, and debris. The team is described as professional and reliable, often completing jobs faster than expected while maintaining careful attention to property safety. No specific criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 60 reviews (100% five-star).
Reviews on this page: 60 Google reviews (59 with written comments, 4 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: November 1, 2026.
Service: Hazardous Material Removal Service serving Wilmington, Delaware.
Data from Google, last updated November 6, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Ball Out Junk RemovalHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ball Out Junk Removal: 99/100 on this factor. Category median: 92.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ball Out Junk Removal: 96/100 on this factor. Category median: 92.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ball Out Junk Removal: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ball Out Junk Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.
Star ratings
60 Google reviews we collected
5.0of 5
5 stars60100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 59 written reviews
99%praise
Praise14599%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price267%
Reasonable133%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3625%
Staff & attitude2718%
Price & value2718%
Would recommend2718%
Quality & results1812%
Honesty & trust85%
Communication32%
What customers talk about
We read 59 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Told I needed the service as quickly as the next morning if possible and I got a call from Messiah as soon as they opened and they were out here just…”
“Him and his crew are professional and diligent and even when I tell them I can take care of the rest, they never let me and always go above and beyond…”
“Their pricing was very fair, and everything was completed much faster than expected.”
“Everything just very efficient and we would definitely utilize their services again if needed and highly recommend them.”
“They came the same day within an hour or so and got the job done.”
“Only place open on Sundays, efficient, effective and reliable.”
“Great service, efficient communication, everything is done smoothly, in speedy time and with great prices.”
People customers mention
Messiah5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ball Out Junk Removal for 1 kind of job. Pick one to see what they paid and said.
DDerickLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Messiah and his team are amazing. They’ve done several cleanups for me and pickups and I wouldn’t use any other company. Him and his crew are professional and diligent and even when I tell them I can take care of the rest, they never let me and always go above and beyond expectations. I’d highly recommend this company.
Lleedah85 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent smooth service. Called to get a quote, was given a quote really wuickly. Told I needed the service as quickly as the next morning if possible and I got a call from Messiah as soon as they opened and they were out here just an hour later. Had two big pieces of furniture that needed moving out of an…
MM6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Ball Out Junk Removal did a fantastic job! They removed several large pieces of furniture, including a piano, quickly and efficiently. Messiah and his partner were professional, friendly, and careful throughout the entire process. Their pricing was very fair, and everything was completed much faster than expected. I highly recommend them!
LLeon7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The team did a great job! Absolutely a great experience and I would hire them again for sure.
CCarole8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
This company was great, they were responsive, fairly priced and right on time. I would not hesitate to recommend them.!! Thanks so much 😊
KKellie12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I cannot say enough good things about Messiah and his team at Ball Out Junk Removal! They took all the hassle and stress of furniture removal for my upcoming move. Super professional, polite and well worth the cost. I HIGHLY recommend their service for junk/furniture removal and they freely donate items that are…
Messiah and his team are amazing. They’ve done several cleanups for me and pickups and I wouldn’t use any other company. Him and his crew are professional and diligent and even when I tell them I can take care of the rest, they never let me and always go above and beyond expectations. I’d highly recommend this company.
L
leedah8 A-M5 reviewsiTotal number of Google reviews leedah8 has written across all businesses on Google Maps, not just this one.
Excellent smooth service. Called to get a quote, was given a quote really wuickly. Told I needed the service as quickly as the next morning if possible and I got a call from Messiah as soon as they opened and they were out here just an hour later. Had two big pieces of furniture that needed moving out of an apartment building and they had them out in 5 minutes and removed from the property in altogether 10-15 minutes.
Very good communication and easy to reach. Fair pricing as well.
Everything just very efficient and we would definitely utilize their services again if needed and highly recommend them.
M
M Walker6 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Ball Out Junk Removal did a fantastic job! They removed several large pieces of furniture, including a piano, quickly and efficiently. Messiah and his partner were professional, friendly, and careful throughout the entire process. Their pricing was very fair, and everything was completed much faster than expected. I highly recommend them!
L
Leon Li7 reviewsiTotal number of Google reviews Leon has written across all businesses on Google Maps, not just this one.
I cannot say enough good things about Messiah and his team at Ball Out Junk Removal! They took all the hassle and stress of furniture removal for my upcoming move. Super professional, polite and well worth the cost. I HIGHLY recommend their service for junk/furniture removal and they freely donate items that are still in good shape. I will be using them again and hope others will too.
Price assessment: Great price
Services: House & garage cleanouts
L
Linda Josel2 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
