Home inspector · Detroit, MI · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 56 radon testing servicesiPosition by Experts Score among all companies we track in this category. · better than 56%
5.0★★★★★1,224 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the thoroughness of pre-purchase inspections, noting that inspectors cover areas from the roof to the basement and provide detailed same-day reports with clear explanations. Punctuality, fair pricing, and effective communication are also common positive themes. However, several low-star reviews criticize the service for missing significant defects, such as roof leaks, foundation cracks, and structural issues, which buyers discovered after moving in.
Google rating: 5.0 out of 5 from 1,224 reviews (99% five-star).
Reviews on this page: 1,223 Google reviews (1,055 with written comments, 7 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 19, 2026.
Service: Radon Testing Service serving Detroit, Michigan.
Data from Google, last updated October 27, 2026.
Score profile vs other radon testing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyRadon Testing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Basement to Roof Home Inspections: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Basement to Roof Home Inspections: 92/100 on this factor. Category median: 95.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Basement to Roof Home Inspections: 94/100 on this factor. Category median: 98.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Basement to Roof Home Inspections: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Basement to Roof Home Inspections: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Basement to Roof Home Inspections: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
1,223 Google reviews we collected
5.0of 5
5 stars1,20599%
4 stars50%
3 stars10%
2 stars10%
1 star111%
Praise vs complaints
Phrases our text analysis found in 1,055 written reviews
99%praise
Praise2,54599%
Complaints291%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3654%
Reasonable2943%
Overpriced00%
Not sure23%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results66726%
Staff & attitude62524%
Would recommend53021%
Communication30712%
Speed & response27211%
Honesty & trust1064%
Price & value673%
What customers talk about
We read 1,055 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He took his time to inspect the house and was very thorough.”
“when I called him upset as a first time home owner he completely had a horrible attitude and was beyond rude.”
“ry of the marginal and defective items, at the end of the report, was helpful for quick reference of areas that needed special attention and remediati…”
“I highly recommend Don and thank my agent for recommending Don.”
“I would never recommend this company unless you want to be completely lied to and have major things a home inspector should point out completely neglect.”
“He went over all of his findings at the end of the inspection and answered all of our questions.”
“Don arrived promptly at the site and was well prepared for the inspection.”
“Slow to respond to emailed questions after inspection.”
Shannon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Don completed the inspection on the home we are in the process of purchasing. He took his time to inspect the house and was very thorough. He went over all of his findings at the end of the inspection and answered all of our questions. We got the report back the same day. The report was very thorough. We had a great…
Reasonable price
Parvez5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Don arrived promptly at the site and was well prepared for the inspection. A thorough inspection of the interior and the exterior of the house including the attic, basement, and garage was conducted. A comprehensive inspection report detailing each section of the house and surroundings was provided. The various…
Reasonable price
BriannaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Unfortunately for me, Don's inspection revealed around $30k worth of damage I had no idea about on a home I was ready to purchase. Fortunately, his inspection saved me from going ahead with the purchase of the house and dealing with all of the foundation, plumbing, roof, chimney, etc. issues in the future. Thank you…
EugeniaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Don did an excellent job; he resolved all our issues and took the time to deliver an excellent report. We would not hesitate to use his services again, and I highly recommend him.
Great priceService not listed
Matt1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The best home inspection process I have ever had purchasing a home. Matt was out next day following the initial call for a Saturday inspection. I'm the annoying guy that follows around the inspector asking questions and learning. Matt took extra time out of the inspection to walk me through everything, and I left…
Great price
Victoria2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Don did an amazing thorough job. He was very personable. He made it fun. He was honest and you could tell he really cared about what he was doing. With every step he explained what was happening & left no question unanswered. I would recommend Don to others!
Don completed the inspection on the home we are in the process of purchasing. He took his time to inspect the house and was very thorough. He went over all of his findings at the end of the inspection and answered all of our questions. We got the report back the same day. The report was very thorough. We had a great experience using Don as our home inspector and we would use him again!
Price assessment: Reasonable price
Parvez5 reviewsiTotal number of Google reviews Parvez has written across all businesses on Google Maps, not just this one.
Don arrived promptly at the site and was well prepared for the inspection. A thorough inspection of the interior and the exterior of the house including the attic, basement, and garage was conducted. A comprehensive inspection report detailing each section of the house and surroundings was provided. The various defects identified were highlighted and recommendations to fix them were suggested.
The summary of the marginal and defective items, at the end of the report, was helpful for quick reference of areas that needed special attention and remediation. I have not come across such a thorough inspection and report as this, in my three house moves. I highly recommend Don and thank my agent for recommending Don.
Price assessment: Reasonable price
Brianna DaleyLocal Guide · 23 reviewsiTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
Unfortunately for me, Don's inspection revealed around $30k worth of damage I had no idea about on a home I was ready to purchase. Fortunately, his inspection saved me from going ahead with the purchase of the house and dealing with all of the foundation, plumbing, roof, chimney, etc. issues in the future. Thank you Don for your good work. His price was fair as well.
Update 10/2026: used them again for a different home months later, had Matt as the inspector this time, exceptionally good service again. Thank you to the team for helping me identify a better home this time! Would recommend them for any home inspection
Response from the owner · 7 months ago
Thank you so much for the review! I enjoy finding things that would of cost buyers, or been a negative part of your Home ownership. I do make the effort to have fair prices, hard to find any these days!!
I will be here for you when the right House comes along.
Eugenia MedinaLocal Guide · 19 reviewsiTotal number of Google reviews Eugenia has written across all businesses on Google Maps, not just this one.
Don did an excellent job; he resolved all our issues and took the time to deliver an excellent report. We would not hesitate to use his services again, and I highly recommend him.
Price assessment: Great price
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you so much for the review! There is a lot of work at the House, I suggest taking your time to look over the report.
Kevin Rinke1 reviewiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
The best home inspection process I have ever had purchasing a home. Matt was out next day following the initial call for a Saturday inspection. I'm the annoying guy that follows around the inspector asking questions and learning. Matt took extra time out of the inspection to walk me through everything, and I left clearly understanding every finding. We received the report back same day.
Price assessment: Great price
Response from the owner · a month ago
You were a pleasure to work with from the first phone call! We give our best and appreciate you noticing the effort. I actually enjoyed your engagement and questions, I knew that you received the most from the Inspection. Thank you so much for the review!!
Victoria Wendt2 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Don did an amazing thorough job. He was very personable. He made it fun. He was honest and you could tell he really cared about what he was doing. With every step he explained what was happening & left no question unanswered. I would recommend Don to others!
Price assessment: Great price
Response from the owner · a month ago
Thank you so much for the wonderful review! I do sincerely care about the job! I enjoyed working together. Knowing that you had all questions answered is rewarding to me. Please do not hesitate to reach out to me with any questions.
Rick GugginoLocal Guide · 21 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Excellent work. Don did a pre-purchase inspection for us yesterday, and I can't say enough about the the depth and quality of the inspection. The process far exceeded my expectations and left me with the most useful report - not only for our purchase decision but for long-term home maintenance. Don is an experienced builder, and it shows. Roof to basement, electrical to structure - coverage was excellent. A sit down afterwards, combined with a thorough written report, left no questions unanswered. I recommend Basement To Roof without hesitation.
Price assessment: Great price
Services: Pre-listing inspections
Response from the owner · 3 weeks ago
Oh my Rick, I am honored! I give 100% and appreciate knowing the difference I made. I will be here for any questions or advice, please do not hesitate to reach out! Thanks for the review!
Mike PetersonLocal Guide · 25 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
We were concerned that some cracked brickwork on our home may be a sign of foundation issues, but we were concerned to have it reviewed by a foundation company who may just be looking for work, so we asked Don to give an unbiased evaluation. Don did a quick inspection and gave us a lot of great information on what mostly likely was the cause of the cracking, which put our minds at ease. We were impressed with his knowledge and professionalism, and we would definitely use him again!
Response from the owner · a month ago
I sincerely appreciate the review! I am happy to of put your mind to ease. I am aware of how scary foundation problems can be, glad to give you some good news. You were pleasant a pleasure to work with! Thanks.
